Wrap-Up Time On/Off - Tadiran Telecom SLT User Manual

ACD & UCD Groups: Wrap-Up Time On/Off
Wrap-Up time provides an idle ACD/UCD group member with a time-out period between consecutive ACD/UCD calls.
The time-out period is determined for each group, system-wide. This feature allows an agent to utilize the Wrap-Up code
without interfering with outside calls.
To activate Wrap-Up Time:
1. Lift handset.
2. Dial Wrap-Up Time feature code #1976.
3. Listen for dial tone.
4. Dial activation code
5. Listen for the confirmation tone.
6. Hang up.
To cancel Wrap-Up Time:
1. Lift handset.
2. Dial Wrap-Up Time feature code #1976.
3. Listen for dial tone.
4. Dial cancellation code .
5. Listen for the confirmation tone.
6. Hang up.
ACD & UCD Groups

Wrap-Up Time On/Off

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15
#1976
SLT User Guide