Uniform Call Distribution (Ucd) - Siemens HiPath 2000 Operating Manual

Step by Step
Program/Service
r
UCD?
*
401=Log on?
r
#401=Log off?
*4Q1
#4Q1
Program/Service
r
UCD?
r
#402=Not available?
r
*
402=Available?
*4Q2
#4Q2

Uniform Call Distribution (UCD)

If this function has been configured (contact your ser-
vice personnel), you belong to a group of users (agents)
to whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
FCN
Press the display key.
OK
Confirm.
OK
Select and confirm.
OK
Confirm.
or
OK
Select and confirm.
or
Enter the code for "Log on".
or
Enter the code for "Log off".
To log on, enter your identification number ("Agent:").
Contact your service personnel to find out what it is.
Logging on and off during your shift:
FCN
Press the display key.
OK
Confirm.
OK
Select and confirm.
OK
Select and confirm.
or
OK
Select and confirm.
or
Enter the code for "Not available".
or
Enter the code for "Available".
Using Team Functions
107