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Siemens HiPath 2000 Operating Instructions Manual

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See also: Administration Manual , Administrator's Manual
HiPath 2000
HiPath 3000
HiPath 5000
optiPoint 420 advance
optiPoint
self labeling key module
Operating Instructions

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Table of Contents
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Summary of Contents for Siemens HiPath 2000

  • Page 1 HiPath 2000 HiPath 3000 HiPath 5000 optiPoint 420 advance optiPoint self labeling key module Operating Instructions...

  • Page 2: Before You Begin

    An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective owners.

  • Page 3: Marks

    Before You Begin Marks The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark. This device has been manufactured in accordance with our certified environ- mental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

  • Page 4: Table Of Contents

    Contents Contents Before You Begin ......2 Important Notes ......... . . 2 Marks .
  • Page 5 Contents Using Callback ..........27 Storing a Callback.
  • Page 6 Contents Placing External Calls on Hold ......56 Conducting a Conference ....... . 57 Ending a Conference (Initiator Only) .
  • Page 7 Communicating with PC Applications over a CSTA Interface ..94 Controlling Relays (not for HiPath 2000) ......95 Sensors (HiPath 3300/3350/3500/3550 Only) .
  • Page 8 Activating and Deactivating a Ringing Group....115 Controlling Relays (not for HiPath 2000) ..... . . 116 Opening the Door .

  • Page 9: Basic Operating Instructions

    Basic operating instructions Basic operating instructions optiPoint 420 advance and optiPoint self labeling key module control panel Speaker for open listening Backlight graphics – Key field and ring tones display, 4 lines with fixed function keys 24 chars Handset Program/Service Redial Mailbox Mute or Internal...

  • Page 10: How To Use These Operating Instructions

    Basic operating instructions Step by Step How to Use these Operating Instruc- tions You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: Lift the handset (off-hook). Replace the handset (on-hook).

  • Page 11: Displays

    Basic operating instructions Step by Step Displays Two-line display Line 1 displays situation-specific prompts or confirma- 12:47 FR 9 JUL 04 tion messages. Directory? > Line 2 displays functions that you can select by pressing . The symbol “>” on the right of this line indicates that additional options are available;...

  • Page 12: Accessing Functions

    Basic operating instructions Step by Step Accessing Functions For information on displays and how to use lists displayed ! Page 11..Interactively You can select some functions while the telephone is idle, for example: > < > to scroll to a function and press Forwarding on execute it.

  • Page 13: Functions You Can Use

    Basic operating instructions Step by Step Functions You Can Use Self Labelling Key Function Thanks to the Self Labelling Key function, you do not need to label your telephone's programmable function keys manually. Depending on how they are pro- grammed, your HiPath automatically assigns a standard label to your function keys.

  • Page 14: Using The Telephone Efficiently

    Basic operating instructions Step by Step An executive/secretary telephone has DSS keys for the executive or secretary, trunk keys for the executive and secretary, as well as ring transfer keys. Using the Telephone Efficiently • You probably have certain colleagues or external par- ties with whom you talk on the phone especially fre- quently.

  • Page 15: Making Calls - Basic Functions

    Making Calls – Basic Functions Step by Step Making Calls – Basic Functions Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). •...

  • Page 16: Switching To Speakerphone Mode

    Making Calls – Basic Functions Step by Step Ending the call: Press the key. The LED goes out. Speaker Press the key. Release Notes on speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume.

  • Page 17: Open Listening In The Room During A Call

    Making Calls – Basic Functions Step by Step Open Listening in the Room During a Call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

  • Page 18: Making Calls

    Making Calls – Basic Functions Step by Step Making Calls Off-Hook Dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset.

  • Page 19: Redialing A Number

    Making Calls – Basic Functions Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two sec- onds and is then dialed.

  • Page 20: Turning The Microphone On And Off

    Making Calls – Basic Functions Step by Step Turning the Microphone On and Off To prevent the other party from listening in while you consult with someone in your office, you can temporar- ily switch off the handset microphone or the handsfree microphone.

  • Page 21: Calling A Second Party (Consultation Hold)

    Making Calls – Basic Functions Step by Step Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Confirm. US: Consultation? UK: Enquiry? Call the second party. Return to the first party: Confirm.

  • Page 22: Transferring A Call

    Making Calls – Basic Functions Step by Step Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Confirm. US: Consultation? UK: Enquiry? Enter the number of the party to which you want to transfer the call.

  • Page 23: Call Forwarding

    Making Calls – Basic Functions Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) Special features must be taken into consideration if your telephone operates with HiPath 5000 (sys- tem networking via PC network) ! Page 113! >...

  • Page 24: Using Call Forwarding No Reply (Cfnr)

    Making Calls – Basic Functions Step by Step Using Call Forwarding No Reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re- ceived while another call is ongoing can be automatical- ly forwarded to a specified telephone.

  • Page 25: Call Forwarding In The Carrier Network

    Making Calls – Basic Functions Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Num- bers (MSN) (Not for U.S.) If this function has been configured (contact your ser- vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct- ly within the carrier network.

  • Page 26: Call Forwarding In The Event Of A Telephone Malfunction

    Making Calls – Basic Functions Step by Step Call Forwarding in the Event of a Telephone Malfunction If this feature is configured (ask the service personnel), you can define an internal or external call forwarding destination that becomes effective when your tele- phone is not working.

  • Page 27: Using Callback

    Making Calls – Basic Functions Step by Step Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, •...
  • Page 28 Making Calls – Basic Functions Step by Step Deleting a displayed entry: Press the "OK" dialog key to confirm your selection. Delete? Ending callback display: > Select and confirm. US: Exit? > UK: End? Press the key. The LED goes out. Program/Service Press the key.

  • Page 29: Saving Repertory Dialing Numbers On A Key

    Making Calls – Basic Functions Step by Step Saving Repertory Dialing Numbers on a Key You can save frequently-dialed station numbers on pro- grammable keys that are unassigned by default. External and internal station numbers, as well as func- tions/procedures (comprising several operating steps) can be stored on these keys ! Page 65.
  • Page 30 Making Calls – Basic Functions Step by Step If you make a mistake: > Select and confirm. This deletes all digits entered. Previous? The system telephone automatically recognizes if you want to save an internal or an external station number. The options "Save without LED"...

  • Page 31: Using Repertory Dialing Keys

    Making Calls – Basic Functions Step by Step Using Repertory Dialing Keys Precondition: You have saved a station number on a repertory dialing key ! Page 29. Press the key on which the number is saved. If the station number is located on the second level, first press "Shift".

  • Page 32: Telephone Settings

    Making Calls – Basic Functions Step by Step Telephone Settings Adjusting the Ring Volume Press these keys while the phone is idle. Confirm. US: Ring volume? UK: Ringer volume? To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save.

  • Page 33: Adjusting The Display Contrast

    Making Calls – Basic Functions Step by Step Adjusting the display contrast The display has four contrast levels that you can set ac- cording to your light conditions. Press one of the keys while the phone is idle. > Select and confirm. Display contrast? Change the display contrast (1 ...

  • Page 34: Adjusting The Receiving Volume During A Call

    Making Calls – Basic Functions Step by Step Adjusting the Receiving Volume During a Call You are engaged in a call. To raise or lower the volume: Keep pressing the keys until the desired volume is set. simultaneously Save. Adjusting the Display to a Comfortable Read- ing Angle You can swivel the display unit.

  • Page 35: Making Calls - Convenience Functions

    Making Calls – Convenience Functions Step by Step Making Calls – Convenience Functions Answering Calls Accepting a Specific Call for Your Colleague You hear another telephone ring. Press the key. The LED lights up. Program/Service > Select and confirm 59=Pickup - directed? Enter the code.

  • Page 36: Rejecting Calls

    Making Calls – Convenience Functions Step by Step Rejecting Calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). The telephone rings. The caller is displayed. Press the key.

  • Page 37: Answering A Call With A Headset

    Making Calls – Convenience Functions Step by Step Answering a Call With a Headset Precondition: Your telephone rings. Confirm. Answer? or If the "Headset" key has been configured ! Page 65: Press the key. The LED lights up. Ending the call: Press the key.

  • Page 38: Answering Calls From The Entrance Telephone And Opening The Door

    Making Calls – Convenience Functions Step by Step Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your ser- vice personnel), you can activate the door opener, en- abling visitors to open the door themselves by entering...

  • Page 39: Accepting A Call From An Answering Machine

    Making Calls – Convenience Functions Step by Step Opening the door with a code (at the door): After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig- nal may or may not be forwarded.

  • Page 40: Dialing/Making Calls

    Making Calls – Convenience Functions Step by Step Dialing/Making Calls En-Bloc Sending / Correcting Numbers If this feature is configured (contact your service per- sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary.

  • Page 41: Using A Caller List

    Making Calls – Convenience Functions Step by Step Using a Caller List If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (both in- ternal and external calls) or automatically (external calls only;...
  • Page 42 Making Calls – Convenience Functions Step by Step Displaying the Call Time and Additional Call Infor- mation Precondition: You have retrieved the caller list and the selected call is displayed (black square at the beginning of line). > Select and confirm. Add'l information? Information about caller name, call number and call time will be displayed.

  • Page 43: Speed-Dial

    Making Calls – Convenience Functions Step by Step Speed-dial Using Station and System Speed-Dial Numbers Precondition: You have stored station speed-dial num- bers ! Page 43 or your service personnel has stored system speed-dial numbers. Press the key. The LED lights up. Program/Service >...
  • Page 44 Making Calls – Convenience Functions Step by Step Confirm. US: Save? UK: Save entry? If you make a mistake: > Select and confirm. This deletes all entered digits. Previous? Confirm. US: Next? UK: Next entry? > Select and confirm. US: Change? >...

  • Page 45: Dialing A Number From The Internal Directory

    Making Calls – Convenience Functions Step by Step Dialing a Number From the Internal Directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con- tact your service personnel to find out if one was con- figured for your system.
  • Page 46 Making Calls – Convenience Functions Step by Step If applicable > Select and confirm each letter to be deleted. The last Delete Character? letter entered is deleted. If all letters are deleted, the first entry in the directory will be displayed again. If applicable >...

  • Page 47: Dialing From The Telephone Database (Ldap)

    Making Calls – Convenience Functions Step by Step Dialing from the Telephone Database (LDAP) If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Precondition: The LDAP search feature has been con- figured in the system.
  • Page 48 Making Calls – Convenience Functions Step by Step Confirm. Search? The name is searched for. This may take a few seconds. The result is displayed: If only one name is found, it is displayed. Confirm. Call? If several names are found (max. 50), the first three names will be listed and displayed (list display ! Page 11).

  • Page 49: Using Mailboxes

    Making Calls – Convenience Functions Step by Step Using Mailboxes If you have programmed the "Mailbox" key ! Page 65, the associated LED lights up when messages have ar- rived for you. If your telephone is connected to a voice mail system (e.g.

  • Page 50: Talking To Your Colleague With Discreet Calling

    Making Calls – Convenience Functions Step by Step Talking to Your Colleague with Discreet Calling If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (discreet calling).

  • Page 51: Assigning A Station Number (Not For U.s.)

    Making Calls – Convenience Functions Step by Step Assigning a Station Number (Not for U.S.) If this function has been configured (contact your ser- vice personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call.
  • Page 52 Making Calls – Convenience Functions Step by Step Dialing aid from your telephone for another tele- phone: Press the key. The LED lights up. Program/Service > Select and confirm. 67=Associated dial? Enter the code. Enter the internal station number ("Dial for:"). Enter the number you wish to dial.

  • Page 53: During A Call

    Making Calls – Convenience Functions Step by Step During a Call Using Call Waiting Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can also bar call waiting or the call waiting tone...

  • Page 54: Preventing And Allowing Call Waiting (Automatic Camp-On)

    Making Calls – Convenience Functions Step by Step Preventing and Allowing Call Waiting (Automatic Camp-On) If this function has been configured (ask your service technician), you can prevent or allow a second call ! Page 53 from being signaled by automatic camp-on during an ongoing call.

  • Page 55: Parking A Call

    Making Calls – Convenience Functions Step by Step Parking a Call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.

  • Page 56: Placing External Calls On Hold

    Making Calls – Convenience Functions Step by Step Placing External Calls on Hold If you have programmed a key on your telephone as a hold key ! Page 65, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line.

  • Page 57: Conducting A Conference

    Making Calls – Convenience Functions Step by Step Conducting a Conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. Call the first party. >...

  • Page 58: Ending A Conference (Initiator Only)

    Making Calls – Convenience Functions Step by Step Removing Parties From the Conference (Initiator Only) > Select and confirm. View conf parties? The parties will be listed and displayed (list display ! Page 11). Press these keys to select another party. Select and confirm.

  • Page 59: Activating Tone Dialing/Dtmf Suffix-Dialing

    Making Calls – Convenience Functions Step by Step Activating Tone Dialing/DTMF Suffix-Dialing You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. Press the key. The LED lights up. Program/Service >...

  • Page 60: Recording Calls

    Making Calls – Convenience Functions Step by Step Recording Calls If configured (ask your administrator), you can record calls. Precondition: You are conducting a call, the "Record- ing" key is configured ! Page 65. Press the illuminated "Recording" key. The LED lights An announcement notifies you and the person you are speaking with that recording has begun.

  • Page 61: Transferring A Call After A Speaker Call (Announcement) In A Group

    Making Calls – Convenience Functions Step by Step Transferring a Call after a Speaker Call (Announcement) in a Group If this function has been configured (contact your ser- vice personnel), you can use a speaker call (announce- ment, ! Page 49) to announce a call in progress to a group of users ! Page 97.

  • Page 62: Trunk Flash

    Making Calls – Convenience Functions Step by Step Trunk Flash To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser- vice code or telephone number.

  • Page 63: If You Cannot Reach A Destination

    Making Calls – Convenience Functions Step by Step If You Cannot Reach a Destination ... Call Waiting (Camp-On) Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until "Camp-on" appears on the Camp-on display and the busy tone is followed by the ring tone.

  • Page 64: Using Night Answer

    Making Calls – Convenience Functions Step by Step Using Night Answer If appropriately authorized, you can activate night an- swer mode to forward all external calls straight to a spe- cific internal telephone (night station), for example, dur- ing your lunch break or after office hours. The night station can be defined by service personnel (standard night answer service) or by you (temporary night an- swer service).

  • Page 65: Saving Functions, Procedures And Appointments

    Saving Functions, Procedures and Appointments Step by Step Saving Functions, Procedures and Appointments You can save a frequently dialed number ! Page 29, or frequently used functions/procedures (comprising sev- eral operating steps) on any free key on your telephone or add-on device. You can use dual-level key assignment if you have con- figured a key as the "switching"...
  • Page 66 UK:Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Recording, Door opener on/off, Control Re- lay (not for HiPath 2000), Ringing group on, Shift Key, UCD (Available on/off, Work on/off, Night an- swer on/off), US: MULAP Privacy Release UK: Priva- cy Release: Saved function is not active.
  • Page 67 Saving Functions, Procedures and Appointments Step by Step Repdial key (internal), Direct station select: The other party is not engaged in a call. The other party is engaged in a call or has activated do not disturb. Flashing rapidly - A caller is trying to reach you, please pick up the phone.
  • Page 68 Saving Functions, Procedures and Appointments Step by Step Data I/O Service: No connection to an application. Active connection to an application. Flashing slowly - Connection to application temporarily interrupted. The following functions are assigned to keys which have no LED: Repdial key (external), Procedure key, Trace call, Speed- dial, Release call, Clear, US:Lock all phones UK:Tele- phone Lock, Send message, US:Directory UK:Phone-...

  • Page 69: Assigning A Procedure (Operating Steps) To A Key

    Saving Functions, Procedures and Appointments Step by Step Assigning a Procedure (Operating Steps) to a Key Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for example ! Page 52, you can save all the remaining inputs re- quired (station number of the calling party + the station number to be dialed) to a single key.
  • Page 70 Saving Functions, Procedures and Appointments Step by Step > Select and confirm. US: Program another key? > UK: Another key? Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again.

  • Page 71: Appointments Function

    Saving Functions, Procedures and Appointments Step by Step Appointments Function You can tell your telephone to give you a call when you want to be reminded of an appointment ! Page 72. To do this, you need to save the time you want the call to be made.

  • Page 72: Using Timed Reminders

    Saving Functions, Procedures and Appointments Step by Step Using Timed Reminders Precondition: You must have saved a timed reminder ! Page 71. The current time is the time stored. The telephone rings. The timed reminder appears on US: Reminder: the screen. UK: Reminder at: Press the key twice.

  • Page 73: Displaying And Assigning Call Charges

    Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Displaying Call Charges (Not for U.S.) For the current call: The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, your service personnel must request this feature from your carrier.

  • Page 74: Displaying Call Charges For Another Telephone (Not For U.s.)

    Displaying and Assigning Call Charges Step by Step Displaying Call Charges for Another Telephone (Not for U.S.) If this function is configured (contact your service per- sonnel), you can display and print the chargeable calls for other telephones (such as a pay phone). Precondition: You have programmed the function "View call charges"...

  • Page 75: Dialing With Call Charge Assignment

    Displaying and Assigning Call Charges Step by Step Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: Service personnel has set up account codes for you. Press the key. The LED lights up. Program/Service > Select and confirm 60=Account code? Enter the code.

  • Page 76: Private Sphere/Security

    Private Sphere/Security Step by Step Private Sphere/Security Turning Ringer Cutoff On and Off You can activate the ringer cutoff function if you do not want the receive any calls. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key).

  • Page 77: Caller Id Suppression

    Private Sphere/Security Step by Step Caller ID Suppression You can prevent your station number or name from ap- pearing on the displays of external parties you call. The feature remains active until you deactivate it. > Select and confirm. Suppress call ID? >...

  • Page 78: Monitoring A Room

    Private Sphere/Security Step by Step Monitoring a Room A telephone can be used to monitor a room. The func- tion must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.

  • Page 79: Trace Call: Identifying Anonymous Callers (Not For U.s.)

    Private Sphere/Security Step by Step Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external call- ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

  • Page 80: Locking The Telephone To Prevent Unauthorized Use

    Private Sphere/Security Step by Step Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone and its electronic notebook during your ab- sence. Precondition: You must have configured a personal identification number (PIN) for your telephone ! Page 82.

  • Page 81: Locking Another Telephone To Prevent Unauthorized Use

    Private Sphere/Security Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact your service personnel), you can lock other telephones to prevent unauthorized use and then unlock them again later. You can use this function to unlock the telephone for us- ers who have locked their telephones and then forgot- ten their PINs.

  • Page 82: Saving Your Pin

    Private Sphere/Security Step by Step Saving Your PIN To use the functions • to prevent unauthorized persons from using your telephone ! Page 80 • to use another telephone like your own ! Page 86 you need to enter a personal identification number, which you can save yourself.

  • Page 83: Using Other Functions

    Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialling telephones, transmitted text messages will be saved as a callback request.

  • Page 84: Displaying And Deleting Messages You Have Sent

    Using Other Functions Step by Step Displaying and Deleting Messages You Have Sent > Select and confirm. View sent message? Enter the code. > Follow the display prompts. Texts sent to groups can be deleted only by the originator. Answering Messages "Messages received:"...

  • Page 85: Leaving An Advisory Message

    Using Other Functions Step by Step Leaving an Advisory Message You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the caller’s screen.

  • Page 86: Display Number Of Waiting Calls And Overload Indication

    Using Other Functions Step by Step Display Number of Waiting Calls and Overload Indication You can show the number of external waiting calls on the display by pressing the "View number of calls" key ! Page 65. Press the "Waiting calls" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up.

  • Page 87: Using Another Telephone Like Your Own For An Extended Period

    Using Other Functions Step by Step Using Another Telephone Like your Own for an Extended Period of Time (Mobility) If this feature is configured, you can use a random optiPoint 420 as your own telephone. Your station num- ber including all settings (for example, programmed keys) are transferred.

  • Page 88: Fax Details And Message On Answering Machine

    Using Other Functions Step by Step Fax Details and Message on Answer- ing Machine If a fax or answering machine is connected to your sys- tem and you have assigned the "Fax details" function to a programmable key ! Page 65, the key lights up when a fax or a message has been received.

  • Page 89: Activating Functions For Another Telephone

    Using Other Functions Step by Step Activating Functions for Another Tele- phone If this function has been configured (contact your ser- vice personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.

  • Page 90: Using System Functions From The Outside (Disa: Direct Inward System Access)

    Using Other Functions Step by Step Using System Functions from the Outside (DISA: Direct Inward System Access) If this function has been configured (contact your ser- vice personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system: •...
  • Page 91 Using Other Functions Step by Step Wait for a dial tone and then enter the code, such as 97 for Do not disturb on. Make other inputs as neces- sary; (refer to the operating instructions for pulse and DTMF telephones). Dial the external number.

  • Page 92: Using Functions In Isdn Via Code Dialing (Keypad Dialing)

    Contact your network provider to find out which ISDN functions can be code-controlled in your country. Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activ- ities or remote operation (e.g. toll fraud).

  • Page 93: Controlling Connected Computers Or Other Programs And Telephone Data Service (Hipath 3500/3550/3700/3750/3800 Only)

    Using Other Functions Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service (HiPath 3500/3550/3700/3750/3800 Only) If this function has been configured (contact your ser- vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.

  • Page 94: Communicating With Pc Applications Over A Csta Interface

    Using Other Functions Step by Step Communicating with PC Applications over a CSTA Interface If this function has been configured (ask your service personnel), you can use your telephone to communi- cate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send informa- tion to the application and receive information from the application, for example, on your telephone's display.

  • Page 95: Controlling Relays (Not For Hipath 2000)

    Using Other Functions Step by Step Controlling Relays (not for HiPath 2000) If this function has been configured (contact your ser- vice personnel), you can turn up to four relays on and off to control different facilities (such as a door opener).

  • Page 96: Radio Paging (Not For U.s.)

    Using Other Functions Step by Step Radio Paging (Not for U.S.) If paging equipment is connected to your system (con- tact your service personnel), you can contact people via their pocket receivers. The pocket receiver indicates to the person you are looking for that someone is trying to get in touch.

  • Page 97: Using Other Team Functions

    Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact your ser- vice personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number.
  • Page 98 Using Other Team Functions Step by Step You belong to a hunt group or a group call: > Select and confirm US: Leave group? > UK: Leave hunt group? > US: Join group? > UK: Join hunt group?Join Enter the code for "leave" or "join". Press the Hunt group join/leave key.

  • Page 99: Accepting A Call For Another Member Of Your Team

    Using Other Team Functions Step by Step > Select and confirm US: Join group? > This turns off the audible tone for the displayed group or UK: Join hunt group? trunk. > Select and confirm. #=Leave all groups? This turns off the audible tone for all groups and trunks. Enter the code for "Leave all groups".

  • Page 100: Activating And Deactivating A Ringing Group

    Using Other Team Functions Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at up to five other internal phones. The person who an- swers first receives the call. Special features must be taken into consider- ation if your telephone operates with HiPath 5000 (system networking via PC net- work) ! Page 115!

  • Page 101: Uniform Call Distribution (Ucd)

    Using Other Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact your ser- vice personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call.
  • Page 102 Using Other Team Functions Step by Step Requesting and activating a work time: If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time un- til you log back on.

  • Page 103: Team And Executive/Secretary

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Team and Executive/Secretary Functions With Trunk Keys If this function has been configured (contact your ser- vice personnel), you belong to a team of users for whom special keys were programmed: •...

  • Page 104: Answering Calls With Trunk Keys

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Answering Calls With Trunk Keys Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly. Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically as- signed to you when you lift the handset or press the "Speaker"...

  • Page 105: Switching Between Phone Calls On Multiple Trunks

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Switching Between Phone Calls on Multiple Trunks Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing. Press the flashing trunk key. The first party is placed on hold on the other trunk.

  • Page 106: Forwarding Calls On Lines

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Forwarding Calls on Lines You can immediately forward internal or external calls on your lines to different internal or external telephones (destinations); even external destinations are possible in certain system configurations. Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group.
  • Page 107 Team and Executive/Secretary Functions With Trunk Keys Step by Step Deactivating call forwarding: Press the key. The LED lights up. Program/Service > Select and confirm. #501=Forward Line: Off? ride Enter the code. Press the trunk key you wish to use. Enter the number of the trunk key you wish to use.

  • Page 108: Using Dss Keys

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Using DSS Keys Each team member has a DSS key for every other member in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key. Meaning of LED Indications on DSS Keys LED on the DSS key is off - the team member is not en- gaged in a phone call.

  • Page 109: Transferring A Call In Progress

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring a Call in Progress Press the DSS key and announce the call, if desired. Replace the handset. Press the key. Release Accepting a Call for Another Team Member Press the flashing DSS key or trunk key. Lift the handset.

  • Page 110: Transferring Calls Directly To The Executive (Only In An Executive/Secretary Group)

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.

  • Page 111: Testing The Telephone

    Testing the Telephone Step by Step Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Press the key. The LED lights up. Program/Service > Select and confirm. 940=Phone test? qmhd Enter the code. If everything is OK, •...

  • Page 112: Special Functions In The Lan (Pc Network)

    ! Page 97 of another HiPath 2000/HiPath 3000: > Select and confirm. Internal DISA? Enter the code. Enter the (DISA) call number of the other HiPath 2000/ HiPath 3000. Confirm the entry. Enter the (DISA) call number of your telephone. Confirm the entry.

  • Page 113: Transferring Call Forwarding

    > Select and confirm. Internal DISA? Enter the code. Enter the (DISA) call number of the HiPath 2000/ HiPath 3000 to which your telephone is connected. Confirm the entry. Enter the (DISA) call number of your telephone. Confirm the entry.

  • Page 114: Using Night Answer

    > Select and confirm. Internal DISA? Enter the code. Enter the (DISA) call number of the HiPath 2000/ HiPath 3000 to which the night answer telephone is connected. Confirm the entry. Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service.

  • Page 115: Activating And Deactivating A Ringing Group

    Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 2000/HiPath 3000 communications platforms ! Page 100. Save/view/delete the telephones for the ringing group: Press the key. The LED lights up.

  • Page 116: Controlling Relays (Not For Hipath 2000)

    Special Functions in the LAN (PC Network) Step by Step Controlling Relays (not for HiPath 2000) If this feature is configured (contact your service per- sonnel), you can also control relays ! Page 95 in other HiPath 3000 communications platforms.

  • Page 117: Opening The Door

    Step by Step Opening the Door If this feature is configured (contact your service per- sonnel), you can also activate the door opener ! Page 38 in other HiPath 2000/HiPath 3000 communi- cations platforms. > Select and confirm. Internal DISA? Enter the code.

  • Page 118: Different Displays (Hipath 4000 Environment)

    Different Displays (HiPath 4000 Environment) Step by Step Different Displays (HiPath 4000 Environment) Depending on the system configuration, not all func- tions may appear on the display exactly as shown in this document. The following table gives an overview of these func- tions and shows you under which menus they can be found: Menu...
  • Page 119 Different Displays (HiPath 4000 Environment) Step by Step Menu Function Description More features? DTMF dialing? ! Page 59 Speaker call? ! Page 49 Retrieve call? ! Page 55 Pickup - directed? ! Page 35 Account code? ! Page 75 Show call charges? ! Page 73 Reset services? ! Page 88...

  • Page 120: Changing Key Labels

    Changing Key Labels Step by Step Changing Key Labels When assigning function keys, you can modify the de- fault labels to meet your needs, or change an already modified label back to the default label. You have the opportunity to change key labels when you assign any of the following to a key: •...

  • Page 121: Entering Text On The Telephone

    Entering Text on the Telephone Step by Step Entering Text on the Telephone In the following situations, you can enter text (alphanu- meric characters) on the telephone: • when assigning one of the following to a key: – a station number! Page 29 –...
  • Page 122 Entering Text on the Telephone Step by Step Entering text via external keyboard Enter text via the external keyboard. If necessary Back- Delete characters to the left of the cursor one by one. space...

  • Page 123: Labeling, Documentation And Accessories

    Documentation You can find these operating instructions in the Internet in PDF format under http://www.siemens.com/hipath and on CD-ROM (ask your service personnel) in HTML and PDF format. In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe.

  • Page 124: Accessories

    Labeling, Documentation and Accessories Accessories The following accessories help you customize your telephone to your indi- vidual preferences. optiPoint adapters are modules which can be plugged into the option bays at the bottom of optiPoint. optiPoint self labeling key module: Key module with 13 programmable keys and automatic key labeling.

  • Page 125: Fixing Problems

    Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

  • Page 126: Responding To Error Messages On The Screen

    Fixing Problems Step by Step Responding to Error Messages on the Screen Possible cause: US: Invalid entry UK: Incorrect entry The station number is incorrect. Possible response: Enter a correct station number. Possible cause: US: Not authorized UK: Access denied You tried to activate a disabled function.

  • Page 127: Contacts For Resolving Problems

    Fixing Problems Step by Step Possible cause 1: Key affects other layer If "Delete other layer" appears on the menu: you tried to program a function or internal station num- ber with LED on a key that is already programmed on the second layer (for example, external station number).

  • Page 128: Index

    Index Index call charges for another telephone ..73 call charges for your telephone ....73 call forwarding ..........23 in the event of telephone malfunction MSN in CO ..........25 accessories ..........124 call recording ..........60 account code ..........
  • Page 129 Index deleting advisory messages fax details ..... 85 ............ 88 desk microphone forwarding ........124 ........... 23 details, fax multiple subscriber number (MSN) ........... 88 ..25 dial input editing forwarding MSN in CO ......... 40 ......25 dialing forwarding multiple subscriber number en-bloc (MSN) ............
  • Page 130 Index mobility ............87 MULAP keys ..........103 key fields, labeling ....... 9, 123 MULAP trunk keys ........103 key labeling automatic ..........13 changing text ......30, 65, 69 contrast ............ 33 night answer ..........64 keypad dialing ..........92 notes ..............
  • Page 131 Index switches ............95 system speed-dialing ........ 43 radio paging equipment PSE ....96 system-wide cancellation ......88 recall ............. 61 receiving volume ........15, 34 recording ............60 redialing a number ........19 team with trunk keys ....... 103 from the caller list ........
  • Page 132 Index ............101 using a caller list ......... 41 using a temporary phone ......86 using functions from the outside .... 90 variable call forwarding ......23 waiting calls ..........86 work time ..........102...

  • Page 133: Overview Of Functions/Codes (Alphabetical)

    Overview of Functions/Codes (Alphabetical) Overview of Functions/Codes (Alphabetical) The table below lists all available functions as they appear on the display. Functions that have been configured (contact your service personnel) can be activated interactively (se- lect + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provided that the functions have been configured (contact your service per- sonnel).

  • Page 134: Dtmf Dialing

    Remove party Drop last conf. party (only for U.S.) Consult Return to held call Quit and return Transfer/US:Accept call UK:Accept Control Relay On (not for HiPath 2000) Control Relay Off (not for HiPath 2000) Data I/O Service US:Directory UK:Phonebook 1=internal 2=LDAP...
  • Page 135 Overview of Functions/Codes (Alphabetical) ... Via the ... With Functions ... Inter- Program/Service function (display) actively menu keys Program/Service < > < > Code Forwarding on 1=all calls 2=external calls only 3=internal calls only Forwarding off CFNR on *495 CFNR off #495 Trunk FWD on Trunk FWD out...

  • Page 136: Retrieve Call

    Overview of Functions/Codes (Alphabetical) ... Via the ... With Functions ... Inter- Program/Service function (display) actively menu keys Program/Service < > < > Code Page Answer page (not for U.S.) Park a call Retrieve call Phone Test Pickup - directed Pickup - group Accept call Prog.

  • Page 137: Trunk Flash

    Overview of Functions/Codes (Alphabetical) ... Via the ... With Functions ... Inter- Program/Service function (display) actively menu keys Program/Service < > < > Code Show call charges (own telephone) View call charges (other party’s telephone) Speaker call Suppress call ID Restore caller ID Tel.

  • Page 138: Fcc And Industry Canada Compliance

    FCC Rules, Part 15 The Siemens optiPoint telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 139 FCC and Industry Canada Compliance If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner. 1. REN The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line.

  • Page 140: Equipment Attachment Limitations

    Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start tele- phones. It is not applicable to Siemens optiPoint telephones. Equipment Attachment Limitations The Industry Canada label identifies certified equipment.
  • Page 141 An obligation to provide the respective characteristics shall only exist if Ref. No.: A31003-H1012-C132-12-7619 expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective own- Subject to availability. Right of modification reserved. ers.

This manual is also suitable for:

Hipath 3000Hipath 5000Optipoint 420 advanceOptipoint self labeling key module

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