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Documentation
HiPath 2000, HiPath 3000, HiPath 5000
HiPath OpenOffice
OpenStage 20 E, OpenStage 20, OpenStage 20 G
User Guide
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open

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   Summary of Contents for Siemens HiPath 2000

  • Page 1 Documentation HiPath 2000, HiPath 3000, HiPath 5000 HiPath OpenOffice OpenStage 20 E, OpenStage 20, OpenStage 20 G User Guide Communication for the open minded Siemens Enterprise Communications www.siemens.com/open...
  • Page 2: Important Information

    Never open the telephone or a key module. Should you en- counter any problems, contact the responsible service per- sonnel. Use only original Siemens accessories. The use of other ac- cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.
  • Page 3: Location Of The Telephone

    LEDs. Product support on the Internet Information and support for our products can be found on the Internet: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...
  • Page 4: Table Of Contents

    Contents Contents Important information ......2 Trademarks ..........2 Location of the telephone .
  • Page 5 Contents Basic functions ......23 Answering a call ......... . 23 Answering a call via the handset .
  • Page 6 Voice encryption (only for HiPath 2000/3000/5000/HiPath OpenOffice EE) ... 62 Displaying status ........62 Notes on voice encryption .
  • Page 7 Contents Using a mobile phone number at a random phone ....75 Logging on to the "guest telephone" ......75 Moving the connection to the next telephone.
  • Page 8 Contents Differing display view in a HiPath 4000 environment ....... .100 Fixing problems .
  • Page 9: General Information

    • Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.
  • Page 10: Intended Use

    General information Intended use The OpenStage phone is a desktop or wall-mounted unit designed for speech transmission and for connection to the LAN. Any other use is re- garded as unauthorized. Telephone type The OpenStage 20 is available in three product variants, which differ in the following points: OpenStage 20 E The suffix "E"...
  • Page 11: Voice Encryption

    Voice encryption Your OpenStage 20 E/20/20 G, software release 2 (V1 R2.xxxx) and later, supports voice encryption on HiPath 2000/3000/5000 (R 4 and later) and HiPath OpenOffice EE (V1). This allows you to use your OpenStage to per- form tap-proof calls. Voice transmission is encrypted and data is decrypted at the other call party’s phone and vice versa.
  • Page 12: Getting To Know Your Openstage Phone

    Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 20 E/20/20 G Please note the descriptions of the different product variants page 10.
  • Page 13: Ports On The Underside Of The Phone

    Getting to know your OpenStage phone Ports on the underside of the phone Power supply unit Network Local cable type Handset Properties of your OpenStage 20 E/20/20 G OpenStage 20 E 20 G LCD display, 24 x 2 characters Full-duplex speakerphone function 10/100 Mbps Ethernet switch page 14 1000 Mbps Ethernet switch...
  • Page 14: Using Network Ports More Efficiently

    Getting to know your OpenStage phone Using network ports more efficiently OpenStage 40 has a built-in 10/100 Mbps Ethernet switch. OpenStage 20 G has a 1000 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. The telephone-PC con- nection option must first be activated on the telephone by service person- nel.
  • Page 15: Keys

    Getting to know your OpenStage phone Keys Function keys Function when key is pressed End (disconnect) call page 28. Redialing page 28. Button for call forwarding (with red LED key) page 32. Activate/deactivate microphone (OpenStage 20/20 G only; also for speakerphone mode) page 29.
  • Page 16: 3-way Navigator

    Getting to know your OpenStage phone 3-way navigator Remove the protective film from the ring around the 3-way naviga- tor before using the phone. With this control, you can manage most of your phone’s functions, as well as its displays. Operation Functions when key is pressed In idle mode:...
  • Page 17 Getting to know your OpenStage phone Character overview [1] Space [2] Next letter in upper case [3] Delete character Text input Enter the required characters via the keypad. Select the functions using the keys Confirm your entry with...
  • Page 18: Display

    Getting to know your OpenStage phone Display Your OpenStage 20 E/20/20 G comes with a tilt-and-swivel black-and- white LCD display. Adjust the tilt and contrast to suit your needs page 96. Idle mode Your phone is in idle mode when there are no calls taking place or settings being made.
  • Page 19: Mailbox

    Getting to know your OpenStage phone Mailbox Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services such as HiPath Xpressions are displayed in this application in addition to messages received. Messages You can send short text messages to individual internal stations or groups.
  • Page 20: Caller List

    Getting to know your OpenStage phone Caller list If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can also store external calls that you have answered in the caller list (contact your service personnel).
  • Page 21: Program/service Menu

    Getting to know your OpenStage phone Program/Service menu Use the menu key to reach the Program/Service menu for your com- munication system. The menu key LED remains red as long as you are in this menu. Example: Menu title Program/Service: *7=Use speed dialing? Further entries are available...
  • Page 22: Control And Monitoring Function

    Getting to know your OpenStage phone Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance. Control function Service personnel have the option to activate and deactivate features of the phone via remote maintenance.
  • Page 23: Basic Functions

    Basic functions Step by Step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" page 12 care- fully before performing any of the steps de- scribed here on your phone. Answering a call Special default ring signaling is set for your telephone: •...
  • Page 24: Answering A Call Via The Loudspeaker (speakerphone Mode)

    Basic functions Step by Step Answering a call via the loudspeaker (speakerphone mode) Speakerphone mode is only available on OpenStage 20/20 G. Suggestions for using speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume.
  • Page 25: Switching To Speakerphone Mode

    Basic functions Step by Step Switching to speakerphone mode Speakerphone mode is only available on OpenStage 20/20 G. Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then re- lease the key. if nec.
  • Page 26: Open Listening In The Room During A Call

    Basic functions Step by Step Open listening in the room during a call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating Press the key shown.
  • Page 27: Making Calls

    Basic functions Step by Step Making calls Off-hook dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. Pay attention to the notes on voice encryption page 63. The called party does not answer or is busy: Replace the handset.
  • Page 28: Redialing A Number

    Basic functions Step by Step Redialing a number The last three external telephone numbers dialed are stored automatically. If this feature is configured (contact your service personnel), account codes entered are also saved page 61. You can redial them simply by pressing a key. Displaying and dialing saved station numbers Press the key once to dial the number last dialed.
  • Page 29: Rejecting Calls

    Basic functions Step by Step Rejecting calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). The phone is ringing. The caller appears on the screen. Press the key shown.
  • Page 30: Calling A Second Party (consultation)

    Basic functions Step by Step Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Consultation? Confirm. Call the second party. Pay attention to the notes on voice encryption page 63.
  • Page 31: Transferring A Call

    Basic functions Step by Step Transferring a call If the person you are speaking to wants to talk to anoth- er colleague of yours, you can transfer the call that col- league. Consultation? Confirm. Enter the number of the party to which you want to transfer the call.
  • Page 32: Call Forwarding

    Basic functions Step by Step Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset.
  • Page 33: Using Call Forwarding No Reply (cfnr)

    Basic functions Step by Step Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re- ceived while another call is ongoing can be automatical- ly forwarded to a specified telephone. Press the key shown.
  • Page 34: Call Forwarding In The Event Of Telephone Failure (cfss)

    Basic functions Step by Step Call forwarding in the event of telephone failure (CFSS) If configured (consult your service personnel), you can define an internal or external call forwarding destination that activates in the event of telephone failure. Press the key shown. *9411= CFSS on? Select and confirm the option shown.
  • Page 35: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (msn) (not For U.s.)

    Basic functions Step by Step Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your ser- vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct- ly within the carrier network.
  • Page 36: Using Callback

    Basic functions Step by Step Using callback You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback •...
  • Page 37: Viewing And Deleting A Stored Callback

    Basic functions Step by Step Viewing and deleting a stored callback Open the idle menu page 18. View callbacks? Select and confirm the option shown Next callback? Select and confirm to display additional entries. Deleting a displayed entry Delete? Confirm. Ending retrieval Exit? Select and confirm the option shown.
  • Page 38: Enhanced Phone Functions

    Enhanced phone functions Step by Step Enhanced phone functions Answering calls Accepting a specific call for your colleague You hear another telephone ring. Press the key shown. More features? Select and confirm the option shown. *59=Pickup - directed? Select and confirm the option shown. if nec.
  • Page 39: Using The Speakerphone

    Enhanced phone functions Step by Step Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an- nouncement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speaker- phone mode (OpenStage 20/20 G only).
  • Page 40: Answering Calls From The Entrance Telephone And Opening The Door40

    Enhanced phone functions Step by Step Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the en- trance telephone and to activate a door opener. If you have the proper authorization (contact your ser- vice personnel), you can activate the door opener, en- abling visitors to open the door themselves by entering...
  • Page 41 Enhanced phone functions Step by Step Activating the door opener Press the key shown. *89=Door opener on? Select and confirm the option shown. Dial the entrance telephone number. Enter the five-digit code. Default code = "00000". 3=change password? Select the displayed function and press the "OK" dialog key to change the code.
  • Page 42: Making Calls

    Enhanced phone functions Step by Step Making calls En-bloc sending/correcting numbers If this feature is configured (contact your service per- sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific re- quest.
  • Page 43: Using The Caller List

    Enhanced phone functions Step by Step Using the caller list Detailed information, as well as a sample display entry are provided on page 20. Retrieving the caller list Prerequisite: Service personnel has set up a caller list for your telephone. Open the idle menu page 18.
  • Page 44: Dialing A Number From The Internal Directory

    Enhanced phone functions Step by Step Dialing a number from the internal directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con- tact your service personnel to find out if one was con- figured for your system.
  • Page 45: Using The Ldap Directory

    Enhanced phone functions Step by Step Using the LDAP directory If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been con- figured in the system.
  • Page 46 Enhanced phone functions Step by Step The result is displayed If only one name is found, it is displayed. Call? Confirm. If several names are found (max. 50), the first name is displayed. Scroll to next or previous entry Scroll Next? confirm Scroll Previous? select and confirm the option shown.
  • Page 47: Making Calls Using System Speed-dial Numbers

    Enhanced phone functions Step by Step Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial num- bers (consult your service personnel). Press the key shown. *7=Use speed dialing? Select and confirm the option shown. Enter a three-digit speed-dial number. Pay attention to the notes on voice encryption page 63.
  • Page 48: Talking To Your Colleague With A Speaker Call

    Enhanced phone functions Step by Step Press the key shown. Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen. Change Confirm. First enter the external code and then the external sta- tion number.
  • Page 49: Talking To Your Colleague With Discreet Calling

    Enhanced phone functions Step by Step Talking to your colleague with discreet calling If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (dis- creet calling).
  • Page 50: Associated Dialing/dialing Aid

    Enhanced phone functions Step by Step Associated dialing/dialing aid If this function has been configured (contact your ser- vice personnel), you can use a dialing aid to dial num- bers and set up calls for your telephone. The operating procedure depends on whether the dial- ing aid is connected to the S bus or the a/b (T/R) port.
  • Page 51: During A Call

    Enhanced phone functions Step by Step During a call Using call waiting (second call) Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can block the second call or the signal tone...
  • Page 52: Preventing And Allowing Call Waiting (automatic Camp-on)

    Enhanced phone functions Step by Step Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can prevent or allow a second call page 51 from being signaled by automatic camp-on during an ongoing call. Press the key shown.
  • Page 53: Parking A Call

    Enhanced phone functions Step by Step Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call.
  • Page 54: Conducting A Conference

    Enhanced phone functions Step by Step Conducting a conference In a conference call, you can talk to as many as four oth- er parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initiated the conference.
  • Page 55 Enhanced phone functions Step by Step Removing parties from the conference View conf parties? Select and confirm the option shown. The first party is displayed. Next? Confirm as often as required until the desired party ap- pears. Remove party? Select and confirm the option shown. If a participant that was connected to the confer- ence via an unencrypted line leaves, the confer- ence remains unsecured.
  • Page 56: Activating Tone Dialing/dtmf Suffix-dialing

    Enhanced phone functions Step by Step Activating tone dialing/DTMF suffix-dialing You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. Press the key shown. *53=DTMF dialing? Select and confirm the option shown. You can use the keys through to transmit DTMF signals.
  • Page 57: Transferring A Call After A Speaker Call Announcement In A Group

    Enhanced phone functions Step by Step Transferring a call after a speaker call announcement in a group If this function has been configured (contact your ser- vice personnel), you can use a speaker call (announce- ment, page 85) to announce a call in progress to a group of users page 48.
  • Page 58: If You Cannot Reach A Destination

    Enhanced phone functions Step by Step If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Camp-on Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.
  • Page 59: Using Night Answer

    Enhanced phone functions Step by Step Using night answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser- vice personnel ( standard night answer service) or by you ( temporary night answer service).
  • Page 60: Displaying And Assigning Call Charges

    Displaying and assigning call charges Step by Step Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call: Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator.
  • Page 61: Dialing With Call Charge Assignment

    Displaying and assigning call charges Step by Step Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your service personnel have defined ac- count codes for you. Press the key shown. *60=Account code? Select and confirm the option shown. Enter the account code.
  • Page 62: Privacy/security

    Privacy/security Step by Step Privacy/security Voice encryption (only for HiPath 2000/3000/5000/ HiPath OpenOffice EE) Please see also the explanations on page 11. Displaying status in call mode During calls, you can check if your call is secure. Security Call Status Select the option shown.
  • Page 63: Notes On Voice Encryption

    Privacy/security Step by Step Notes on voice encryption Your service personnel can define on the communica- tions system whether you are notified of encrypted or unencrypted calls and how. You receive a notification (on-screen or a warning tone) if you answer a call or a callback call or of you are added to a conference.
  • Page 64: Activating/deactivating "do Not Disturb

    Privacy/security Step by Step Activating/deactivating "Do not disturb" If you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external call- ers are connected to another phone, which you can specify (contact your service personnel). Activating Open the idle menu page 18.
  • Page 65: Caller Id Suppression

    Privacy/security Step by Step Caller ID suppression You can prevent your station number or name from ap- pearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating Open the idle menu page 18. Suppress call ID? Select and confirm the option shown.
  • Page 66: Monitoring A Room

    Privacy/security Step by Step Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Press the key shown.
  • Page 67: Locking The Telephone To Prevent Unauthorized Use

    Privacy/security Step by Step Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from using your phone during your absence. Locking the phone Hold down the key shown. Open the idle menu page 18. Lock phone? Select and confirm the option shown. Enter code (telephone lock) page 69.
  • Page 68: Locking Another Telephone To Prevent Unauthorized Use

    Privacy/security Step by Step Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones to prevent unautho- rized access. If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.
  • Page 69: Saving Your Pin

    Privacy/security Step by Step Saving your PIN Enter a personal code to use the functions • for locking the telephone to prevent unauthorized page 67 • for using another telephone like your own page 74. You can save this code. Press the key shown.
  • Page 70: More Functions/services

    More functions/services Step by Step More functions/services Appointments function You can configure your phone to call you to remind you about appointments page 71. You must save the required call times. You can enter a single appointment that will take place in the next twen- ty-four hours or you can enter a daily recurring appoint- ment.
  • Page 71: Using Timed Reminders

    More functions/services Step by Step Using timed reminders Prerequisite: You have saved a reminder page 70. The saved time arrives. Reminder at 1200 The phone is ringing. The appointment time is dis- played. Press key twice. Lift the handset and replace it again. If you do not answer the timed reminder, it is re- peated five times and then deleted.
  • Page 72: Viewing And Editing Incoming Messages

    More functions/services Step by Step Displaying and deleting messages you have sent Prerequisite: The recipient has not yet accepted a sent message. Open the idle menu page 18. View sent message? Select and confirm the option shown. Message sent? Confirm. The text message is displayed.
  • Page 73: Leaving An Advisory Message

    More functions/services Step by Step Leaving an advisory message You can leave messages/advisory messages on your phone’s display for internal callers that wish to contact you in your absence. When you receive a call, the message appears on the caller’s display. Open the idle menu page 18.
  • Page 74: Using Another Telephone Like Your Own For A Call

    More functions/services Step by Step Using another telephone like your own for a call Other parties can temporarily use your phone like their own for an outgoing call. Press the key shown. PIN and Authorization Select and confirm the option shown. *508=Temporary Phone? Select and confirm the option shown.
  • Page 75: Using A Mobile Phone Number At A Random Phone

    More functions/services Step by Step Using a mobile phone number at a random phone You can program a mobile phone number that was set up especially for you by your service personnel at a sys- tem-based OpenStage phone of your choice. The origi- nal "guest telephone"...
  • Page 76: Moving The Connection To The Next Telephone

    More functions/services Step by Step Moving the connection to the next telephone If you want to move your connection from the first "guest telephone" to a second "guest telephone", log onto the second "guest telephone" in the usual fashion (see page 75).
  • Page 77: Resetting Services And Functions (system-wide Cancellation For A Telephone)

    More functions/services Step by Step Resetting services and functions (system-wide cancellation for a telephone) A general reset procedure is available for initiated func- tions. The following functions are deleted, if enabled: • Forwarding on • Advisory msg. on • Ringing group on •...
  • Page 78: Activating Functions For Another Telephone

    More functions/services Step by Step Activating functions for another telephone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • Do not disturb, code: 97/#97 page 64 • Call forwarding, code 13/#1 page 32 •...
  • Page 79: Using System Functions From Outside Disa (direct Inward System Access)

    More functions/services Step by Step Using system functions from outside DISA (direct inward system access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •...
  • Page 80: Using Functions In Isdn Via Code Dialing (keypad Dialing)

    Contact your network provider to find out which ISDN functions can be code-operated in your country. Siemens Enterprise Communications GmbH & Co. KG shall not be liable for damages/ costs which may be incurred by fraudulent activ- ities or remote operation (such as toll fraud).
  • Page 81: Controlling Connected Computers/programs/telephone Data Service

    More functions/services Step by Step Controlling connected computers/ programs/telephone data service If this function has been configured (contact your ser- vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Prerequisite: You have set up a connection.
  • Page 82: Communicating With Pc Applications Over A Csta Interface

    More functions/services Step by Step Communicating with PC applications over a CSTA interface If configured (contact your service personnel), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send information to the application and receive information from the application, for example, via your phone display.
  • Page 83: Controlling Relays (only For Hipath 3000)

    More functions/services Step by Step Controlling relays (only for HiPath 3000) If this function has been configured (contact your ser- vice personnel), you can use up to four relays to enable/ disable different devices (such as a door opener). Depending on how you program the relays, you can ac- tivate and deactivate them manually them or configure them to activate and deactivate automatically (after tim- eout).
  • Page 84: Radio Paging (not For U.s.)

    More functions/services Step by Step Radio paging (not for U.S.) If radio paging equipment (PSE) is connected to your system (contact your service personnel), you can locate people via their pocket receivers. Pocket receivers signal a call request to the person you want to page.
  • Page 85: Using Team Functions

    Using team functions Step by Step Using team functions If configured (consult your service personnel), your tele- phone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call Special features must be taken into consideration if your telephone operates with HiPath 5000 (sys- tem networking via PC network)
  • Page 86 Using team functions Step by Step Group name No "X" means that the audible tone is deactivated. Next? Confirm. The next group/trunk number is displayed with a group name. Leave group? Select and confirm the option shown The audible tone for the group/trunk displayed is deacti- vated.
  • Page 87: Accepting A Call For Another Member Of Your Team

    Using team functions Step by Step Accepting a call for another member of your team You can use your own telephone to accept calls for oth- er telephones in your team, even while engaged in an ongoing call. To do this, contact your service personnel to find out if a pickup group has been configured.
  • Page 88: Uniform Call Distribution (ucd)

    Using team functions Step by Step Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of stations (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest.
  • Page 89 Using team functions Step by Step Requesting and activating a work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is ex- cluded from call distribution for a set period or until you log back on.
  • Page 90: Special Functions In The Lan

    HiPath OpenOffice can not be operated in a HiPath 5000 environment. Leaving hunt group/group call Prerequisite: You are part of a hunt group/group call page 85 in another HiPath 2000/HiPath 3000/ HiPath OpenOffice EE: Open the idle menu page 18.
  • Page 91: Setting Up "follow Me" Call Forwarding

    Open the idle menu page 18. DISA intern? Select and confirm the option shown. (DISA) station number of the HiPath 2000/HiPath 3000/ HiPath OpenOffice EE. Confirm your entry. Enter the (DISA) station number of your phone. Confirm your entry.
  • Page 92: Using Night Answer

    Special functions in the LAN Step by Step Using night answer If authorized (contact your service personnel), you can set telephones in other HiPath 2000/HiPath 3000/ HiPath OpenOffice EE communications platforms as the night answer page 59. Open the idle menu page 18.
  • Page 93: Ringing Group

    Step by Step Ringing group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 2000/HiPath 3000/HiPath OpenOffice EE com- munications platforms page 87. Saving, displaying, and deleting telephones for the ringing group Press the key shown.
  • Page 94: Controlling Relays (only For Hipath 3000)

    Special functions in the LAN Step by Step Controlling relays (only for HiPath 3000) If this feature is configured (contact your service person- nel), you can also control relays page 83 in other HiPath 3000 communications platforms. Open the idle menu page 18.
  • Page 95: Opening A Door

    Open the idle menu page 18. DISA intern? Select and confirm the option shown. Enter the (DISA) station number of the HiPath 2000/ HiPath 3000/HiPath OpenOffice EE where you wish to control the door opener. Confirm your entry. Enter the (DISA) station number of the phone you wish to use to control the door opener.
  • Page 96: Individual Phone Configuration

    Individual phone configuration Step by Step Individual phone configuration Adjusting display settings Adjusting the display to a comfortable reading angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast The display has four contrast levels that you can set ac- cording to your light conditions.
  • Page 97: Adjusting Audio Settings

    Individual phone configuration Step by Step Adjusting audio settings Optimize the audio settings on your OpenStage 20 E/ 20/20 G for your environment and according to your per- sonal requirements. Adjusting the receiving volume during a call You are conducting a call. Raise or lower the volume.
  • Page 98: Adjusting The Speakerphone To The Room Acoustics

    Individual phone configuration Step by Step Adjusting the speakerphone to the room acoustics The "Speakerphone mode" function is only avail- able on OpenStage 20/20 G. To help the other party understand you clearly while you are talking into the microphone, you can adjust the tele- phone to the acoustics in your environment: "Quiet room", "Normal room"...
  • Page 99: Testing The Phone

    Testing the phone Step by Step Testing the phone Phone functions, testing You can test your phone’s functionality. Prerequisite: The phone is in idle mode. Press the key shown. More features? Select and confirm the option shown. *940=Phone test? Select and confirm the option shown. If everything is functioning correctly: •...
  • Page 100: Differing Display View In A Hipath 4000

    In addition, display texts may differ from those described in this document according to the system configuration. The following table provides an overview: HiPath 2000/ HiPath 3000/ HiPath 4000 display Description...
  • Page 101: Fixing Problems

    Fixing problems Step by Step Fixing problems Responding to error messages Invalid entry Possible cause: Station number is incorrect. Possible reaction: Enter correct station number. Not authorized Possible cause: Locked function selected. Possible reaction: Apply to service personnel for authorization for relevant function.
  • Page 102: Troubleshooting

    Fixing problems Step by Step Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb" function is activated on your telephone ( page 64). If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked.
  • Page 103: Index

    Index Index Call forwarding ..........32 in the event of telephone failure ..34 MSN in CO ..........35 Numerics Call log ............20 Call request ..........20 3-way navigator .......... 16 Call signal ............. 23 Call volume ..........23, 97 Call waiting ..........
  • Page 104 Index Dialing aid S0 bus ............50 General information ........9 Dialing internal calls ........27 Group call ............ 85 Dialing numbers from the internal directory ....44 from the LDAP database ...... 45 using redial Handsfree answerback ..........28 ......
  • Page 105 Index ..............69 for a telephone ........67 Mailbox key ........... 12, 15 PIN, saving ..........69 Making external calls ......... 27 Product designation ........10 Making mobile calls ........74 Product variants .......... 10 Making trunk calls ........27 Program/Service menu ......
  • Page 106 Index Speakerphone mode (OpenStage 20/20 G Text message only) deleting/displaying ......... 71 function sending ..........24, 25 ............ 71 notes Three-party conference ..........3, 10, 24 ......30 set room character Timed reminder ......... 98 .......... 70 speakerphone distance Timed reminder, answering ......
  • Page 107: Overview Of Functions And Codes

    Overview of functions and codes Overview of functions and codes The following table lists all available functions, as shown on the display. If configured (con- tact your service personnel), functions can be activated interactively (select and confirm) via the Program/Service menu (select and confirm or enter a code)..
  • Page 108 Overview of functions and codes ... Interac- ... Via the Program/Service Functions tively menu (=display) Code Data I/O Service Directory 1=internal 2=LDAP DISA DISA intern Discreet Call DND on DND off Door opener on Door opener off DTMF dialing En-bloc dialing Dial Forwarding on 1=all calls...
  • Page 109 Overview of functions and codes ... Interac- ... Via the Program/Service Functions tively menu (=display) Code Lock phone Unlock phone Change PIN Mobile Login (log off) #9419 Mobile Login (log on) *9419 Mute on Mute off Night answer on Night answer off Open door Override Page...
  • Page 110 Overview of functions and codes ... Interac- ... Via the Program/Service Functions tively menu (=display) Code Send message View sent message View messages Mailbox Show call charges (own phone) Speaker call Suppress call ID Restore caller ID Tel. data service Temporary MSN (not for U.S.) Temporary Phone Timed reminder on...
  • Page 111 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2000-U106-8-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...

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