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APPENDIX A
Troubleshooting
If you experience problems you cannot resolve, please contact your distributor.
Problem
Nothing appears on the screen.
The video image is not clear.
The screen is dark.
The MOTION DETECTION function is not working
The WDR function is not working
Colors are not quite right.
The Day&Night function doesn't work.
Solution
- Check the power connections.
- Check the video cable connections.
- Ensure that the lens mode is set to DC (VIDEO) when using a VIDEO (DC) lens.
- Clean the lens with a soft, clean cloth.
- Adjust the monitor screen for room lighting conditions. Move the camera if necessary.
- Adjust the contrast feature of the monitor.
- If you have an intermediate device, set the 75Ω /Hi-Z properly, and check the terminals.
- If an auto iris lens is being used, adjust the brightness level.
- Is "MOTION DETECTION" mode turned on?
- Is the MD Sensitivity set too low? Increase the sensitivity.
- Check the setting of the MD AREA.
- Is the WDR level too low?
- Is the AE Mode set to MANUAL? WDR is disabled in MANUAL exposure mode.
- Is the camera facing directly into sunlight or fluorescent light?
- Is an auto-iris lens being used? Adjust if necessary.
- Check the connection of the lens connector cable.
- Is the AGC (EXPOSURE menu) set to OFF? The Auto Day&Night Function doesn't work if the AGC is OFF.
- Check the D <—> N level.
2 MP Full HD C-Mount Box Camera User Manual
APPENDIX A: TROUBLESHOOTING
17
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