Appendix A Troubleshooting - Observint Black BLK-HDC10IR User Manual

Blk-hdc10ir 2 megapixel indoor/outdoor ir bullet camera
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APPENDIX A: TROUBLESHOOTING
APPENDIX A
Troubleshooting
If you experience problems you cannot resolve, please contact your distributor.
Problem
Nothing appears on the screen.
The video image is not clear.
The screen is dark.
The MOTION DETECTION function is not working
The WDR function is not working
Colors are not quite right.
The Day&Night function doesn't work.
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Solution
- Check the power connections.
- Check the video cable connections.
- Clean the lens with a soft, clean cloth.
- Adjust the camera so it is not facing a bright light source.
- Adjust the monitor screen for room lighting conditions. Move the camera if necessary.
- Adjust the contrast feature of the monitor.
- If you have an intermediate device, set the 75 Ω /Hi-Z property, and check the terminals.
- Is "MOTION DETECTION" mode turned on?
- Is the MD Sensitivity set too low? Increase the sensitivity.
- Check the setting of the MD AREA.
- Is the WDR level too low?
- Is the AE Mode set to MANUAL? WDR is disabled in MANUAL exposure mode.
- Is the camera facing directly into sunlight or fluorescent light? Adjust the camera or lighting as needed.
- Is the AGC (EXPOSURE menu) set to OFF? The Auto Day&Night Function doesn't work if the AGC is OFF.
- Check the D <—> N level.

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