Pc-Doctor For Windows; Troubleshooting Chart - IBM IntelliStation E Pro Type 6216 User Manual

Code Function Result
301 Keyboard Failed
302 Mouse Failed
305 Video monitor
405 Ethernet Failed

PC-Doctor for Windows

Your computer contains PC-Doctor for Windows, which is designed specifically for the
Windows operating environment. Because these diagnostics work with the operating
system, they test hardware and analyze certain software components. These
diagnostic programs are especially useful for isolating operating-system and device-
driver problems.
Complete the following steps to use PC-Doctor for Windows:
1. On the Windows desktop, click Start→All Programs → PC-Doctor → PC-
2. Follow the instructions on the screen. Help is available online.

Troubleshooting chart

You can use the troubleshooting chart in this section to find solutions to problems that
have definite symptoms.
Important: If diagnostic error messages are displayed that are not listed in the
following table, make sure that your system has the latest levels of BIOS code
installed.
See "Starting the diagnostic programs" on page 81 to test the computer. If you have
run the diagnostic test programs or if running the tests does not detect the problem,
call for service.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new software
or a new option and your system is not working, complete the following steps before
using the troubleshooting chart:
1. Remove the software or device that you just added.
2. Run the diagnostic tests to determine if your system is running correctly.
84
IBM IntelliStation E ProTypes 6216 and 6226:User's Guide
Text message
On system-board keyboard test failed
On system-board pointing device test failed.
Any message
In PCI slot n
(where n is the PCI slot number in which the failing
Ethernet adapter is installed)
On system board
Doctor.
Action
1. Verify that the
keyboard cable is
connected.
2. If the problem remains,
replace the keyboard
cable.
If the problem remains, call
for service.
Replace the pointing
device. If the problem
remains, call for service.
Refer to the information
that came with the monitor.
Replace the Ethernet
adapter in slot n. If the
problem remains, call for
service.
Call for service.