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PC-Doctor for Windows
Your computer comes with a version of PC-Doctor designed specifically for the
operating system of your computer. Because these diagnostics work with the
operating system, they test hardware and analyze certain software components.
These diagnostic programs are especially useful for isolating operating-system and
device-driver problems.
Complete the following steps to use PC-Doctor for Windows:
1. On the Windows desktop, click Start > All Programs > PC-Doctor >
2. Follow the instructions on the screen. Help is available online.
Error symptoms
You can use the error charts to find solutions to problems that have definite
symptoms (see "Error symptoms" on page 87).
Recovering your operating system and preinstalled software
This section contains instructions for recovering BIOS code, device drivers, the
operating system, and other support software.
Recovering the operating system
The Product Recovery program is on a hidden partition of the hard disk. The
Product Recovery program runs independently of the operating system and
reinstalls your operating system and preinstalled software.
Attention:
reformat the hard disk, you might see the partition where the Product Recovery
program is stored. Do not delete this partition; otherwise, the Product Recovery
program will be lost.
If your hard disk drive, including the partition where the Product Recovery program
is located, becomes damaged or you replace the hard disk drive, contact IBM to
order the IBM Product Recovery CD to recover your preinstalled operating system,
application programs, and device drivers. See Appendix A, "Getting help and
technical assistance," on page 113 for details.
Complete the following steps to recover the Windows operating system.
Note: The recovery process replaces all information stored on drive C. If possible,
1. If possible, shut down your operating system.
2. If your computer is still on, turn it off.
3. Turn on your computer, and wait for the prompt
PC-Doctor.
If you are using FDISK, Disk Management, or another utility to
back up your data files before starting this process. The recovery process
does not affect any other drives.
Note: If the computer will not turn off after you hold down the power-control
button for at least 4 seconds, disconnect the power cord, and wait a few
seconds before reconnecting it.
To start the Product Recovery program, press F11.
If the DOS command prompt or the F11 prompt is not displayed, see "Using the
recovery-repair diskette" on page 20..
15
Chapter 3. Diagnostics
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Table of Contents
Troubleshooting
