Small Computer System Interface (Scsi) Messages; Pc-Doctor For Windows; Troubleshooting Charts - IBM IntelliStation A Pro 6224 User Manual

Small computer system interface (SCSI) messages

If you receive a SCSI error message when running the SCSISelect Utility program,
it might be the result of any of the following problems:
v A failing SCSI device (adapter or drive)
v An incorrect SCSI configuration
v Duplicate SCSI IDs in the same SCSI chain
v An incorrectly installed SCSI terminator
v A defective SCSI terminator
v An incorrectly installed cable
v A defective cable
To solve the problem, make sure that:
v The external SCSI devices are turned on. External SCSI devices must be turned
v The cables for all external SCSI devices are connected correctly.
v The last device in each SCSI chain is terminated correctly.
v The SCSI devices are configured correctly.
If the problem remains, run the diagnostic programs to obtain additional information
about the failing device. If the error remains or recurs, call for service.
Note: If the computer does not have a SCSI hard disk drive, ignore any message
that indicates that the BIOS code is not installed.

PC-Doctor for Windows

Your computer contains PC-Doctor for Windows, which is designed specifically for
the Windows operating environment. Because these diagnostics work with the
operating system, they test hardware and analyze certain software components.
These diagnostic programs are especially useful for isolating operating-system and
device-driver problems.
Complete the following steps to use PC-Doctor for Windows:
1. On the Windows desktop, click Start → All Programs → PC-Doctor.
2. Follow the instructions on the screen. Help is available online.

Troubleshooting charts

Use the troubleshooting charts in this section to find solutions to problems that have
definite symptoms.
Important: If diagnostic error messages are displayed that are not listed in the
following table, make sure that the latest level of BIOS code is installed.
See "Starting the diagnostic programs and viewing the test log" on page 80 to test
the computer. If you have run the diagnostic test programs or if running the tests
does not detect the problem, call for service.
If you have just added new software or a new option and the computer is not
working, complete the following steps before using the troubleshooting chart:
1. Remove the software or device that you just added.
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IntelliStation A Pro Type 6224: User's Guide
on before the computer.