IBM IntelliStation M Pro 6220 User Manual
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IBM IntelliStation M Pro 6220 User Manual

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IBM IntelliStation M Pro
Types 6220 and 6230
User's Guide

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Summary of Contents for IBM IntelliStation M Pro 6220

  • Page 1 IBM IntelliStation M Pro Types 6220 and 6230 User’s Guide...
  • Page 3 IBM IntelliStation M Pro Types 6220 and 6230 User’s Guide...
  • Page 4 Note: Before using this information and the product it supports, be sure to read the information in Appendix B, “IBM Statement of Limited Warranty Z125-4753-07 11/2002,” on page 111 and Appendix C, “Notices,” on page 129. Second Edition (April 2004) ©...

  • Page 5: Table Of Contents

    Creating an emergency recovery-repair diskette in Windows ..14 Creating an IBM Enhanced Diagnostics diskette in Windows ..15 Using video features ..... . . 16 Video device drivers .
  • Page 6 Intermittent problems ..... . 96 Keyboard, mouse, or pointing-device problems ... . 96 IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 7 Creating an IBM Enhanced Diagnostics diskette ... 103 Using the IBM Enhanced Diagnostics diskette ... . 104 Using the recovery-repair diskette in Windows ... . . 104 Updating (flash-updating) the BIOS code on your computer .
  • Page 8 IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2004...
  • Page 10 2. First, remove power cords from outlet. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4. Remove all cables from devices. 5. Turn device ON. viii IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 11 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 12 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 13 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 14 Ne posez pas d’objet dont le poids dépasse 50 kg sur les unités montées en armoire. >50 kg Varningsmeddelande 23 VARNING: Placera inte något föremål som väger mer än 50 kg ovanpå rackmonterade enheter. >50 kg IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 15 Merknad 23 ADVARSEL: Ikke sett gjenstander som veier mer enn 50 kg oppå enheter som er montert i et kabinett. >50 kg Avviso 23 ATTENZIONE: Non poggiare oggetti che pesano più di 50 kg sulla parte superiore delle unità montate in rack.
  • Page 16 Anbring ikke genstande, der vejer mere end 50 kg, oven på enheder, der er monteret i rack. >50 kg Instrução 23 CUIDADO: Não coloque nenhum objeto com peso superior a 50 kg (110 lbs.) sobre dispositivos montados em rack. >50 kg (110 lbs) IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 17 Safety...
  • Page 18 · > 50 Kg IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 19 xvii Safety...
  • Page 20 IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 21 Instrução 23 Safety...
  • Page 22 California de los Estados Unidos está considerado como un causante de cancer y de defectos congénitos, además de otros riesgos reproductivos. Lávese las manos después de usar el producto. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 23: Chapter 1. Introducing The Intellistation M Pro Computer

    These updates are available from the IBM Web site. Complete the following steps to check for updated documentation and technical updates: 1.

  • Page 24: Notices And Statements Used In This Book

    This publication is in PDF at http://www.ibm.com/pc/support/. It contains information for trained service technicians. v IBM IntelliStation Documentation CD This CD contains all of the IBM IntelliStation M Pro Types 6220 and 6230 publications in Portable Document Format (PDF). Notices and statements used in this book...

  • Page 25: Features And Specifications - M Pro Type 6220 (Desktop Model)

    Features and specifications — M Pro Type 6220 (desktop model) The following information is a summary of the features and specifications of your IntelliStation M Pro Type 6220 desktop computer. Depending on your model, some features might not be available, or some specifications might not apply. Table 1.

  • Page 26: Features And Specifications - M Pro Type 6230 (Tower Model)

    8X, with 128 MB DDR SDRAM video memory with dual DVI-I connectors v NVIDIA Quadro FX 3000 (DVI-I), AGP 8X, with 256 MB DDR SDRAM video memory with dual DVI-I connectors IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 27: What Your Computer Offers

    (LAN). The controller supports Wake on LAN technology. Software ® Your IBM IntelliStation M Pro computer comes with Microsoft Windows Professional, Windows 2000 Professional Workstation, or Red Hat Enterprise Linux Workstation preinstalled and a variety of software, including application programs, diagnostic tools, and device drivers.

  • Page 28: Preinstalled Software

    You can use this program to register your computer with IBM. When you register your computer with IBM, information is entered into a database, which enables IBM to contact you in case of a recall or other problems. Some IBM locations offer extended privileges and services to registered users.

  • Page 29: Software On Cd

    Software available on the World Wide Web This section describes some of the software that is available from the IBM Web site. See to the product documentation for these tools to find out whether your operating system supports this software. Complete the following steps to get more detailed information about these tools or to download any of this software: 1.

  • Page 30: Reliability, Availability, And Serviceability Features

    System administrators can use System Migration Assistant (SMA) to remotely transfer configurations, profile settings, printer device drivers, and files from an IBM or non-IBM computer to supported IBM systems. Software Delivery Assistant You can use Software Delivery Assistant to create an image of a single set of applications that can be deployed to different user groups while taking into account the users’...

  • Page 31: Chapter 2. Operating The Computer

    Ethernet transmit/ receive activity Ethernet link status LED CD-ROM drive activity LED CD eject button Power-control button Power-on LED Hard disk drive activity LED IEEE 1394 (FireWire) connector Microphone connector Line out connector USB ports © Copyright IBM Corp. 2004...
  • Page 32 Ethernet link status LED When this LED is lit, it indicates that there is an active connection on the Ethernet port. This LED is located on the rear of the computer. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 33: Turning On The Computer

    System-error LED When this amber LED is lit, it indicates that a system error has occurred. An LED on the system board is also lit to help isolate the error. IEEE 1394 (FireWire) connectors Use these connectors (four-pin on the front and six-pin on the rear) to connect FireWire devices, such as digital video cameras and external hard disk drives.

  • Page 34: Using Preinstalled Software

    Press CTRL+A for SCSISelect Utility (some models) Note: To start the Product Recovery Program in Red Hat Linux, watch the screen until the operating system selection menu is displayed and select IBM Preload Recovery & Diagnostics. To use these features, press the applicable function key or keys quickly. The messages appear for only a short time.

  • Page 35: Installing Other Operating Systems

    Complete the following steps to view the license agreement in Windows XP: 1. From the Windows XP desktop, click Start → All Programs → Access IBM. 2. Click IBM License Agreement. Complete the following steps to view the license agreement in Windows 2000: 1.

  • Page 36: Registering Your Computer

    IBM computers. Use one of the following methods to register your computer in Windows: v From the Windows XP desktop, click Start → All Programs → IBM Registration and then follow the instructions. From the Windows 2000 desktop, click Start →...

  • Page 37: Creating An Ibm Enhanced Diagnostics Diskette In Windows

    The downloaded file is self-extracting and is copied to the diskette. When the copy is completed, store the diskette in a safe place. For more information, see “Using the IBM Enhanced Diagnostics diskette” on page 104. Chapter 2. Operating the computer...

  • Page 38: Using Video Features

    60 Hz noninterlaced rate. If you have a dual-monitor video adapter, see the video adapter device-driver readme file and documentation for more information about enabling dual monitors. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 39: Using Audio Features

    Anti-intrusion features IBM anti-intrusion features help protect against the theft of computer components, such as the microprocessor, system memory modules, or hard disk drives. A cover lock is built into your computer to prevent the cover from being removed.

  • Page 40: Component Protection

    Your computer has built-in virus protection that can be enabled through the IBM Configuration/Setup Utility program. This built-in protection checks for viruses in the boot record only. Also, Norton AntiVirus for IBM is available on the hard disk. Locking the keyboard You can lock the keyboard so that others are unable to use it.

  • Page 41: Managing Your Computer

    IBM Director Agent is available at http://www.ibm.com/pc/support/. You can use IBM Director Agent to view detailed information about your computer hardware and software, set up alerts, monitor a variety of system resources, and manage your asset security.

  • Page 42: Shutting Down The Operating System

    Some operating systems require an orderly shutdown before you turn off the computer. See your operating-system documentation for information about shutting down the operating system. Statement 5: IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 43 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 44 IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 45: Chapter 3. Configuring The Computer

    You must press F1 quickly.) If you have set both a user password and an administrator password, you must type the administrator password to access the full Configuration/Setup Utility menu. 3. Follow the instructions on the screen. © Copyright IBM Corp. 2004...

  • Page 46: Configuration/Setup Utility Menu Choices

    The startup sequence specifies the order in which the computer checks devices to find a boot record. The computer starts from the the first boot record that it finds. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 47: Using Passwords

    – Processor Control Attention: Do not make changes to the Processor Control unless directed to do so by an IBM authorized service representative. Select this choice to enable or disable the microprocessor cache and hyper-threading. v PC Health Status Select this choice to display the computer temperature and voltage status, and fan speeds.

  • Page 48: Using The Boot Menu Program

    Using the SCSISelect Utility program (some models) Use the SCSISelect Utility program to configure SCSI devices: Starting the SCSISelect Utility program Complete the following steps to start the SCSISelect utility program: 1. Turn on the computer. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 49: Scsiselect Menu Choices

    2. When the prompt <<< Press <CTRL><A> for SCSISelect Utility! >>> prompt appears, press Ctrl+A. If you have set an administrator password, you are prompted to type the password. 3. Use the arrow keys to select a choice for which you want to change settings. 4.

  • Page 50: Configuring The Gigabit Ethernet Controller

    You do not need to set any jumpers or configure the controller. However, you must install a device driver to enable the operating system to address the controller. For device drivers and information about configuring your Gigabit Ethernet controller, go to http://www.ibm.com/pc/support/ IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 51: Chapter 4. Installing Options

    This chapter provides instructions for installing or replacing hardware options in your computer. For a list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer. Installation guidelines...
  • Page 52 Do not place the device on your computer cover or on a metal surface. v Take additional care when handling devices during cold weather. Heating reduces indoor humidity and increases static electricity. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 53: Installing Options In The M Pro Type 6220 (Desktop Model)

    Installing options in the M Pro Type 6220 (desktop model) This section provides instructions for installing hardware options in the IntelliStation M Pro Type 6220. Major components of your computer The following illustration shows the major components of your M Pro Type 6220 desktop computer.

  • Page 54: System-Board Option Connectors

    (SEC IDE) Internal speaker connector Intrusion switch Rear fan Boot block jumper Speaker ® Wake on LAN connector connector Serial ATA connectors System SCSI LED Ethernet error LED connector activity LED IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 55: System-Board External Connectors

    System-board external connectors The following illustration shows the input/output port connectors on the system board. Keyboard Mouse Serial ports Parallel Ethernet USB ports Audio Removing the cover Complete the following steps to remove the computer cover: 1. Read the safety information beginning on page vii and the guidelines in “Handling static-sensitive devices”...

  • Page 56: Working With Adapters

    PCI slots 1 through 3 are on PCI bus 3. The system scans the AGP slot, mini-PCI slot, and PCI expansion slots 1 through 3 to assign system resources. Then, the system starts the PCI devices in IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 57: Installing An Adapter

    If your computer did not come with a IEEE 1394 (FireWire) adapter installed, do not install any adapter in the mini-PCI slot. v For a list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer.

  • Page 58: Installing Internal Drives

    Installing internal drives Depending on your computer model, one or more of the following drives might be installed in your computer: v Hard disk v CD-ROM, CD-RW, or DVD/CD-RW combo IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 59: Internal Drive Bays

    PCI adapter slot cover in the event you later remove the option. 5. For a complete list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer.

  • Page 60: Preinstallation Steps

    7. Set any jumpers or switches on the drive according to the documentation that comes with the drive. 8. Slide the drive into the drive bay, and then attach the drive to the drive cage with the screws. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 61 9. Connect one end of the parallel IDE or serial ATA signal cable into the back of the drive and the other end of the cable into the parallel IDE or serial ATA connector on the system board. For the location of the parallel IDE or serial ATA connectors, see “System-board internal connectors”...
  • Page 62 6. Rotate the hard disk drive cage and remove it from the computer. 7. Remove the screws holding the drive in place. 8. Slide the drive out of the drive bay from the front of the drive bay. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 63 Note: If you are installing a drive that contains a laser, observe the following safety precaution. Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation.
  • Page 64 4. Remove the cover and frame-support bracket. See “Removing the cover” on page 33 and “Removing and installing the support bracket” on page 33 for details. 5. Disconnect the power and signal cables from both drives in the drive cage. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 65 6. Remove the drive cage from the computer. 7. Slide the existing drive out of the drive bay. Remove the drive from the drive tray by gently pulling both sides of the drive tray outward until the mounting pins are disengaged from the holes on the drive; then, lift the drive out of the drive tray.

  • Page 66: Power And Signal Cables For Internal Drives

    The blue connector is attached to the system board. The black connector is attached to the master IDE device. The gray middle connector is attached to the subordinate IDE device. If you are installing an IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 67: Installing Memory Modules

    (ECC) DIMMs. These DIMMs must be compatible with the latest PC2700 or PC3200 SDRAM unbuffered DIMM specification. For a list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer.
  • Page 68 The retaining clips snap into the locked position when the DIMM is firmly seated in the connector. If a gap exists between the DIMM and the retaining clips, the DIMM has not been correctly installed. Open the retaining clips, IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 69: Installing A Security Rope Clip

    remove the DIMM, then reinsert it. DIMM DIMM connector 1 connector 2 DIMM connector 3 DIMM connector 4 11. If you have other options to install or remove, do so now. Otherwise, rotate the drive cage back into the computer and replace the support bracket (see “Removing and installing the support bracket”...

  • Page 70: Replacing The Cover

    2. Install the cover by placing it over the chassis and pivoting it down over the computer until it snaps into place. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 71 3. Reconnect the external cables and power cords. Turn on the attached devices, and turn on the computer. Chapter 4. Installing options...

  • Page 72: Installing Options In The M Pro Type 6230 (Tower Model)

    The following illustration shows the major components in the M Pro Type 6230 tower computer. Rear adapter retention bracket Memory modules shield Filler Microprocessor panel Hard disk drive tray Drive cage System board Front adapter retention bracket Support bracket Cover Keylock button IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 73: System-Board Option Connectors

    System-board option connectors The following illustration shows the system-board connectors for user-installable options. Microprocessor DIMM 2 DIMM 4 and fan (U6) DIMM 1 DIMM 3 PCI 1 Battery PCI 2 Mini - PCI PCI 3 PCI 4 PCI 5 Chapter 4. Installing options...

  • Page 74: System-Board Internal Connectors

    SCSI LED Ethernet error LED connector activity LED SCSI signal cable The IDE models for Type 6230 have a shorter extender card, as shown in the following illustration. Extender card IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 75: System-Board External Connectors

    System-board external connectors The following illustration shows the external input/output port connectors on the system board. Keyboard Mouse Serial ports Parallel Ethernet USB ports Audio Removing the side cover To remove the side cover, you might find it easier to lay the computer on its side. Complete the following steps to remove the side cover of the computer: 1.

  • Page 76: Removing And Installing The Support Bracket

    29. 2. Remove the side cover (“Removing the side cover” on page 53). 3. Pull out on the rear end of the support bracket approximately 150 mm (6 in.). IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 77: Working With Adapters

    4. Disengage the front end of the support bracket from the computer and set the bracket aside. To reinstall the support bracket, reverse the previous steps. Working with adapters Your computer comes with adapter connectors or slots. The Accelerated Graphics Port (AGP) video adapter is installed in the AGP slot and some models have a IEEE 1394 (FireWire) controller adapter installed in the mini-PCI slot.
  • Page 78 If your computer did not come with a IEEE 1394 (FireWire) adapter installed, do not install any adapter in the mini-PCI slot. v For a list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer.
  • Page 79 Expansion slot cover Rear adapter retention bracket Adapter Front adapter retention bracket 9. Connect required cables to the adapter. Route cables so that they do not block the flow of air from the fans. If you are installing an optional SCSI adapter, see “Cabling an optional SCSI adapter”...

  • Page 80: Cabling An Optional Scsi Adapter

    SCSI signal cable connector SCSI activity SCSI indicator cable adapter connector SCSI activity SCSI Front indicator adapter cable support bracket 4. Complete the installation of the optional SCSI adapter. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 81: Installing Internal Drives

    PCI adapter slot cover in the event you later remove the option. 8. For a complete list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer.
  • Page 82 5. Use a screwdriver to pry the filler panel and EMC shield away from the computer. Note: If you are installing a drive that contains a laser, observe the following safety precaution. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 83 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 84 Ensure that the drive cage locks into place over the drive-cage retention tab by rotating the drive cage all the way out of IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 85 the computer. 6. Slide the existing drive out of the drive bay. Remove the drive from the drive tray by gently pulling both sides of the drive tray outward until the mounting pins are disengaged from the holes on the drive; then, lift the drive out of the drive tray.
  • Page 86 - An Ultra320 twisted ribbon cable connects the internal Ultra320 SCSI hard disk drive to the SCSI connector on the system board. This cable has four additional connectors for attaching more internal SCSI devices. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 87: Installing Memory Modules

    (ECC) DIMMs. These DIMMs must be compatible with the latest PC2700 or PC3200 SDRAM unbuffered DIMM specification. For a list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer.
  • Page 88 DIMM has not been correctly installed. Open the retaining clips, remove the DIMM; then, reinsert it. DIMM DIMM connector 1 connector 2 DIMM connector 3 DIMM connector 4 IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 89: Installing A Security Rope Clip

    12. If you have other options to install or remove, do so now. 13. Push the drive cage outward and press in on the drive-cage release tab; then, rotate the cage back into the computer. 14. Replace the support bracket (see “Removing and installing the support bracket”...

  • Page 90: Replacing The Side Cover

    Press down on the cover-release latch as you slide the side cover forward to lock the side cover. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 91: Connecting External Options

    3. Reconnect the external cables and power cords to the computer; then, connect the power cords to electrical outlets. 4. Turn on the attached devices; then, turn on the computer. Connecting external options You can connect a number of optional external devices to the connectors on the rear and front of the computer.

  • Page 92: Audio Connectors

    Line in Video The following sections describe these connectors. Audio connectors Use the audio connectors to connect external audio equipment to the computer. The following illustration shows the audio connectors. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 93: Auxiliary-Device (Pointing-Device) Connector

    Line out Line in (green) (blue) (pink) Line in There is one line-in connector on the rear of the computer. The computer receives audio signals through this connector from an external audio device. Line out There are two line-out connectors, one on the front and one on the rear of the computer.

  • Page 94: Ieee 1394 (Firewire) Connector (Some Models)

    IEEE 1284-compliant cable that does not exceed 3 meters (9.8 ft). Use the Devices and I/O Ports options in the IBM Configuration/Setup Utility program to configure the parallel connector as bidirectional.

  • Page 95: Serial Connectors

    If you plan to attach external SCSI devices, you must order an optional PCI SCSI adapter and external cable. To select and order the correct cables for use with external devices, contact your IBM marketing representative or authorized reseller. To receive an indication of SCSI hard-disk drive activity, you must also connect the SCSI adapter to the SCSI LED connector on the system board.

  • Page 96: Video Connector

    Models with the NVIDIA Quadro4 980XGL, NVIDIA Quadro FX 500, NVIDIA FX 1000, NVIDIA Quadro FX 1100, or NVIDIA Quadro FX 3000 video adapter come with a DVI-I to VGA style analog converter for each DVI-I connector. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 97 Attention: To get the best performance from the NVIDIA Quardro FX 1000, NVIDIA Quadro FX 1100, and NVIDIA Quadro FX 3000 video adapters, you must connect the video adapter to the computer power supply. Otherwise, the video adapter will be operating with very limited power, resulting in a decrease in performance for some applications.
  • Page 98 IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 99: Chapter 5. Solving Problems

    Computer Support flowchart The Computer Support flowchart on the following page will help you determine how to access help from IBM and register your computer. v POST beep codes and error messages The power-on self-test generates beep codes and messages to indicate successful test completion or the detection of a problem.
  • Page 100 Hardware Problem solved? Software Flash the latest levels of BIOS, and download the latest level of Hardware diagnostics. You can download Problem or Software this code at solved? problem? http://www.ibm.com/pc/support/ IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 101: Power-On Self-Test (Post)

    Power-on self-test (POST) When you turn on the computer, the power-on self-test (POST) performs a series of tests to check the operation of system components and some of the installed options. If POST finishes without detecting any problems, the first window of your operating system or application program appears.
  • Page 102 Configuration/Setup Utility program is set to Enabled (its default setting), you must restart the computer three times to force the system BIOS to reset the memory connector from Disabled to Enabled. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 103: Post Error Messages

    If you did not add, remove, or change the location of a device, a device is probably failing. Running the Diagnostic program might isolate the failing device. See “Creating an IBM Enhanced Diagnostics diskette” on page 103 and “Using the IBM Enhanced Diagnostics diskette”...
  • Page 104 Action: If you just installed memory, verify that the new memory is correct for your computer. Also verify that the memory is installed and seated correctly. If the problem remains, call for service. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 105 Table 4. POST error messages (continued) POST message Description 301 and 303 An error occurred during the keyboard and keyboard controller test. These error messages also might be accompanied by continuous beeping. Action: Take the following steps to correct the problem: 1.
  • Page 106 ID and yyyy is the PCI device ID). Action: Start the Configuration/Setup Utility program, select Devices and I/O Ports, and make sure that the device is enabled. If the problem remains, call for service. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 107: Diagnostic Programs And Error Messages

    You can also download the latest version of the diagnostics programs from http://www/ibm.com/pc/support/ and use the downloaded file to create an IBM Enhanced Diagnostics diskette. See “Creating an IBM Enhanced Diagnostics diskette” on page 103 for instructions.

  • Page 108: Text Messages

    Starting the diagnostic programs and viewing the test log The IBM Enhanced Diagnostics programs isolate problems from your computer hardware and software. The programs run independently of the operating system.
  • Page 109 To start the diagnostic programs in Red Hat Linux operating system, do the following: 1. Restart your computer. 2. When the operating system selection menu displays, select IBM Preload Recovery & Diagnostics. 3. Next, select Run diagnostics to start the diagnostics programs.

  • Page 110: Diagnostic Error Message Tables

    2. Verify that the cable from the external serial port is properly connected to the system board. 3. Call for service. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 111 Code Function Result Text message Action Parallel port Integrated parallel port 1. Verify that the loopback plug is connected properly to the external parallel port. 2. Call for service. USB interface Aborted Can NOT test USB interface while it is in use. 1.
  • Page 112 3. Run the test again. 4. Call for service Aborted The CD-ROM drive is not present. Verify that the cables are properly connected to the CD-ROM drive. If the problem remains, call for service. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 113 Code Function Result Text message Action Hard disk drive Failed drive # n (where n is the drive bay number) 1. Check the cables and power connections to the drive. 2. Replace the hard disk drive. 3. Call for service. Aborted Could not establish drive parameters 1.
  • Page 114 (where n is the number of the device and m is the adapter number) See the information that is provided with the tape drive. If the problem remains, call for service. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 115: Small Computer System Interface (Scsi) Messages

    Code Function Result Text message Action Keyboard Failed On system-board keyboard test failed 1. Verify that the keyboard cable is connected to the correct port (for example, verify that it is not connected to the mouse port). 2. If the problem remains, replace the keyboard cable.

  • Page 116: Pc-Doctor For Windows

    1. Remove the software or device that you just added. 2. Run the diagnostic tests to determine whether your computer is running correctly. 3. Reinstall the new software or new device. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 117: Cd-Rom Drive Problems

    CD-ROM drive problems CD-ROM Drive symptom Suggested action CD-ROM drive is not Verify that: recognized. The IDE channel to which the CD-ROM drive is attached (primary or secondary) is enabled in the Configuration/Setup Utility program. v All cables and jumpers are installed correctly. v The correct device driver is installed for the CD-ROM drive.

  • Page 118: General Problems

    The mouse device drivers are installed correctly. v Both the computer and the monitor are turned on. v Try using another mouse or pointing device. If the problem remains, call for service. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 119: Memory Problems

    Suggested action Testing the monitor. See the information that comes with the monitor for adjusting and testing instructions. (Some IBM monitors have their own self-tests.) The screen is blank. Verify that: v The computer power cord is plugged into the computer and a working electrical outlet.

  • Page 120: Option Problems

    Any external SCSI option is turned on. You must turn on an external SCSI option before turning on the computer. 4. Replace the failing option. If the problem remains, call for service. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 121: Parallel Port Problems

    2. The printer signal cable is connected to the correct serial or parallel port on the computer. Note: Non-IBM printer cables might cause unpredictable results. 3. You have assigned the printer port correctly in your operating computer or application program.

  • Page 122: Serial Port Problems

    The correct USB device driver is installed. v The operating system supports USB devices. If the problem remains, call for service. System-board error LEDs The following illustration shows the error LEDs on the system board. IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 123: Software Error Messages

    Each error LED is lit to indicate a problem with a specific component. After a problem is corrected, the LED will not be lit the next time the computer is restarted. If the problem remains, the LED will continue to be lit. For information about how to correct the problems indicated by the error LEDs, see the “Diagnostic error message tables”...

  • Page 124: Troubleshooting The Ethernet Controller

    Product Recovery program will be lost. If your hard disk drive, including the partition where the Product Recovery program resides, becomes damaged or you replace the hard disk drive, contact IBM to order the IBM Product Recovery CD to recover your preinstalled operating system, application programs, and device drivers.

  • Page 125: Recovering Or Installing Device Drivers

    IBM Enhanced Diagnostics diskette. Creating an IBM Enhanced Diagnostics diskette Use one of the following methods to create an IBM Enhanced Diagnostics diskette. Complete the following steps to create a startable IBM Enhanced Diagnostics diskette from the Product Recovery program on the hard drive partition: 1.

  • Page 126: Using The Ibm Enhanced Diagnostics Diskette

    Using the IBM Enhanced Diagnostics diskette Complete the following steps to start the IBM Enhanced Diagnostics diskette: 1. Turn off any attached devices and your computer. 2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive.

  • Page 127: Updating (Flash-Updating) The Bios Code On Your Computer

    Updating (flash-updating) the BIOS code on your computer Periodically, IBM might post new levels of BIOS code on the Web. Always check the IBM Support Web site at http://www.ibm.com/pc/support/ for the latest level of BIOS code, device drivers, documentation, and hints and tips. You can use one of the following methods to update (flash) the BIOS code on your computer: v Download the BIOS code update file directly to your hard disk.

  • Page 128: Replacing The Battery

    8. Connect the computer to a power source, keyboard, monitor, and mouse. 9. Insert the POST/BIOS update (flash) diskette into the diskette drive. You can download a file to create this diskette from http://www.ibm.com/pc/support/ on the World Wide Web. For more information, see Appendix A, “Getting help and technical assistance,”...
  • Page 129 1. Review the safety information beginning on page vii, “Installation guidelines” on page 29, and “Handling static-sensitive devices” on page 29. 2. Follow any special handling and installation instructions supplied with the replacement battery. 3. Turn off the computer and all attached devices. Disconnect all external cables and power cords;...
  • Page 130 IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 131: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ®...

  • Page 132: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.

  • Page 133: Appendix B. Ibm Statement Of Limited Warranty Z125-4753-07 11/2002

    Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale.
  • Page 134 Machine Code or software updates, or with a CRU, IBM or your reseller, if approved by IBM to provide warranty service, will either, at its discretion, 1) repair it to make it function as warranted, or 2) replace it with one that is at least functionally equivalent.
  • Page 135 Personal Data. Limitation of Liability IBM is responsible for loss of, or damage to, your Machine only while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 136: Part 2 - Country-Unique Terms

    TO YOU. Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles.
  • Page 137 Limitation of Liability: The following is added to this section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods.
  • Page 138 2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, the charge paid by you for the individual Machine that is the subject of the claim.
  • Page 139 Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act.
  • Page 140 Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.
  • Page 141 Swaziland, both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the High Court in Johannesburg; 7) in Turkey all disputes arising out of or in connection with this Statement of Limited Warranty Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11/2002...
  • Page 142 598 (2) of the Austrian Code of Civil Procedure, the parties expressly waive the application of paragraph 595 (1) figure 7 of the Code. IBM may, however, institute proceedings in a competent court in the country of installation.
  • Page 143 Except as otherwise provided by mandatory law: 1. IBM’s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty or due to any other cause related to this Statement of Limited...
  • Page 144 In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.
  • Page 145 For the purposes of this section, a “Default” means any act, statement, omission, or negligence on the part of IBM in connection with, or in relation to, the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you, whether in contract or tort.
  • Page 146 For the purposes of this section, a “Default” means any act, statement, omission, or negligence on the part of IBM in connection with, or in relation to, the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you, whether in contract or tort.

  • Page 147: Part 3 - Warranty Information

    * See “Types of Warranty Service” for the legend and explanations of warranty-service types. A warranty period of 3 years on parts and 1 year on labor means that IBM provides warranty service without charge for: 1. parts and labor during the first year of the warranty period; and 2.
  • Page 148 1. Customer Replaceable Unit (“CRU”) Service IBM will ship CRU parts to you for your replacement. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM’s instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.
  • Page 149 Finland -- 358-9-4591 Portugal -- 351-21-7915-147 France -- 0238-557-450 Spain -- 34-91-662-4916 Germany -- 07032-15-4920 Sweden -- 46-8-477-4420 Greece -- 30-210-688-1220 United Kingdom -- 01475-555-055 Ireland -- 353-1-815-4000 Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11/2002...
  • Page 150 IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 151: Appendix C. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 152: Trademarks

    Lotus, Lotus Notes, SmartSuite, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.

  • Page 153: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 154: Battery Return Program

    In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333.

  • Page 155: Industry Canada Class B Emission Compliance Statement

    Japanese Voluntary Control Council for Interference (VCCI) statement Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 156 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
  • Page 157 IBM power cord part number Used in these countries and regions 14F0087 Israel 1838574 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman Islands, Costa Rica, Colombia, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras,...
  • Page 158 IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...

  • Page 159: Index

    Type 6220 9 CD-ROM drive controls and indicators on Type 6230 10 eject button 10 cooling 3, 4, 29 installing 59 core chipset control 25 replacing 39 cover CD-ROM problems 95 removing 53 © Copyright IBM Corp. 2004...
  • Page 160 3, 4 using 23 electronic emission Class B notice 132 IBM Director Agent 19 enabling IDs, setting SCSI 73 Intel Gigabit Ethernet Utility 26 IEEE 1394 (FireWire) adapter 35, 56 IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 161 IEEE 1394 (FireWire) connectors 72 messages information, related publications 1 diagnostic error 85, 88 input/output diagnostic text 86 connectors 69 small computer system interface (SCSI) 93 installation order, memory modules 45, 65 microprocessor installing cache 25 adapters 56 microprocessor problems 97 battery 106 microprocessor specifications 3, 4 drive in bays 2 or 4 60...
  • Page 162 Web 7 registering CDs 6 your computer in Windows 14 error messages 101 registering your computer network management 19 in Red Hat Linux 14 other 7 related publications 1 preinstalled 6 IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 163 Boot Menu program 26 system management 19 Configuration/Setup Utility program 23 Software Delivery Assistant 20 Enhanced Diagnostics diskette 104 specifications IBM Configuration/Setup Utility program 23 desktop (Type 6220) 3 passwords 24, 25 tower 4 Product Recovery program 102 starting recovery-repair diskette 104...
  • Page 164 IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide...
  • Page 166 Part Number: 88P9105 Printed in USA (1P) P/N: 88P9105...

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