IBM IntelliStation E Pro Type 6216 User Manual page 99

3. Reinstall the new software or new device.
Table 4. Troubleshooting chart
Symptom
CD-ROM drive
CD-ROM drive is not recognized.
Diskette drive
Diskette drive in-use light stays
on, or the system bypasses the
diskette drive.
Other devices
Problems such as broken cover
locks or indicator lights not
working.
Intermittent problems
A problem occurs only
occasionally and is difficult to
detect.
Keyboard, mouse, or pointing-
device
All or some keys on the keyboard
do not work.
The mouse or pointing device
does not work.
Memory
The amount of memory detected
is less than the amount of
memory installed.
Verify that:
• The primary IDE channel is enabled in the Configuration/Setup Utility program.
• All cables and jumpers are installed and set correctly.
• The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
If there is a diskette in the drive, verify that:
• The diskette drive is enabled in the Configuration/Setup Utility program.
• The diskette is not damaged. (Try another diskette if you have one.)
• The diskette contains the necessary files to start the computer.
• Your software program is working properly.
If the diskette drive activity LED stays on, or the system continues to bypass the
diskette drive, call for service.
Call for service.
Verify that:
• All cables and cords are connected securely to the rear of the computer and
attached options.
• When the system is turned on, air is flowing from the rear of the computer at
the fan grille. If there is no airflow, the fan is not working. This causes the
computer to overheat and shut down.
• The SCSI bus and devices are configured correctly and that the last external
device in each SCSI chain is terminated correctly.
If the problem remains, call for service.
1. Make sure that the keyboard cable is properly connected to the computer.
2. Try using another keyboard.
If the problem remains, call for service.
1. Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
2. Try using another mouse or pointing device.
If the problem remains, call for service.
Verify that:
1. The memory modules are seated properly.
2. You have installed the correct type of memory.
3. All installed DIMMs are enabled. The computer might have automatically
disabled a DIMM bank when it detected a problem.
If the problem remains, call for service.
Suggested action
Chapter 5. Solving problems
85