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Other diagnostic programs
The computer also contains diagnostic programs designed specifically for the
Windows operating environment. Because these diagnostics work with the operating
system, they not only test the hardware, but they also analyze certain software
components of the computer. They are especially useful in isolating problems
related to the operating system and device drivers.
PC-Doctor for Windows
To use PC-Doctor for Windows:
1. If you have not already done so, install the program onto the hard disk drive.
2. To run the program after it is installed, select it from the Programs choice on
Using the ConfigSafe program
ConfigSafe can be used as a troubleshooting tool, especially if problems develop
after you install a new application or option. Before you make any changes to the
system configuration, use ConfigSafe to take a snapshot of the current, working
operating system configuration. If you have preinstalled software, ConfigSafe
automatically takes a snapshot of the initial operating system configuration settings
when you first start up the computer. Then you can easily return to that
configuration if the computer becomes disabled by changes in the configuration
files.
ConfigSafe Save Our System (SOS) feature
ConfigSafe has an SOS feature that can be used in a DOS environment if the
Windows desktop becomes unusable. To use the SOS feature of ConfigSafe:
1. Access a DOS prompt.
2. At the command prompt, type cd\cfgsafe. Press Enter.
3. Type sos. Press Enter
4. Select the most recent configuration that is dated before the start of the
5. Restart the computer.
If the problem is not solved, you can repeat these steps selecting a different saved
configuration, or using the Undo button. (The Undo button is only available in the
Windows version of ConfigSafe.)
Support documentation is built into the online Help system. To access online Help,
run the ConfigSafe program. The online Help files will appear in the pull-down menu
on the right side of the screen.
the Windows Start menu and follow the instructions on the screen. Help is
available online.
problem. Press Enter.
27
Diagnostics
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