Software Error Messages; Troubleshooting The Ethernet Controller; Recovering Your Operating System And Preinstalled Software; Recovering Or Installing Device Drivers - IBM IntelliStation E Pro Type 6216 User Manual

Table 4. Troubleshooting chart (continued)
Symptom
Universal Serial Bus (USB)
ports
A USB device does not work.

Software error messages

These messages appear if a problem or conflict is detected by the application
program, the operating system, or both. Error messages for operating system and
other software problems are typically text messages, but they also can be numeric
codes. For information about these software error messages, see the information
supplied with the operating system and application program.
To determine if problems are caused by the software, verify that:
•
•
•
•
If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
solutions to the problem.
If the problem remains, contact your place of purchase.

Troubleshooting the Ethernet controller

See the Ethernet controller documentation on the Device Drivers and IBM Enhanced
Diagnostics CD for information about problems that might occur with the 1 Gbps
Ethernet controller.

Recovering your operating system and preinstalled software

This section contains instructions for recovering BIOS code, device drivers, the
operating system, and other support software.

Recovering or installing device drivers

Restoring the factory-preinstalled device drivers is part of the Product Recovery
program and the Device Drivers and IBM Enhanced Diagnostics CD.
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IBM IntelliStation E ProTypes 6216 and 6226:User's Guide
Verify that:
1. You are not trying to use a USB device during POST, if you have a standard
(non-USB) keyboard attached to the keyboard port.
Note: If a standard (non-USB) keyboard is attached to the keyboard port,
then the USB port is disabled and no USB device will work during
POST.
2. The correct USB device driver is installed.
3. Your operating system supports USB devices.
If the problem remains, call for service.
Your computer has the minimum memory requirements needed to use the
software. For memory requirements, see the information that comes with the
software.
Note: If you have just installed an adapter or memory, you might have a memory
address conflict.
The software is designed to operate on your computer.
Other software works on your computer.
The software that you are using works on another computer.
Suggested action