Diverting Calls; Do Not Disturb - Avaya 2420 User Manual

2420 and 5420 User Guide

Diverting Calls

You can divert your calls to another extension using Follow Me. Unlike Forward, Follow me can only
be used to divert calls to another internal extension on the same IP Office.
Note

If you do not answer calls at the temporary extension, they are forwarded to your own voicemail
or call forwarding number.
To use Follow-Me-Here from another extension:
In this case, N is your home extension

Dial *12*N# from the extension you are temporarily using.

Dial *13*N# to re-direct the calls back to your own extension, before you return to it.
To use Follow-Me-To from your home extension:
In this case, N is the extension to which you want your calls diverted.

Dial *14*N# from your own extension.

Dial *14*# to cancel either feature from your own extension.
Notes

If you use the option Cancel All Forwarding, your Follow Me will also be cancelled.

Follow Me does not apply to the following call types:
— Voicemail Callback
— Automatic Call Back
— HOLD or Park return.

Do Not Disturb

You may choose to receive no calls at all or only those from particular callers on your exceptions list:

To switch Do Not Disturb on (with or without exceptions), dial *08. An N is displayed. To switch it
off, dial *09.

To add a number to the exception list, dial *10*N#.

To delete a number from the exception list, dial *11*N#.
Note

Your callers, other than your exceptions, either hear busy tone or are re-directed to your
voicemail.

The only call that will ignore the Do Not Disturb rule will be one where you were the original
caller, then performed an unsupervised transfer to another extension. If that extension does not
answer, the call will be re-directed to you as the originator.
2420 and 5420 User Guide
IP Office 4.0 15-601077 Issue 8 (11th December 2006)
Page 34