Redial; Mute; Hold - Avaya 2420 User Manual

2420 and 5420 User Guide

Redial

The Redial feature automatically redials a previously dialed extension or outside number (up to 24
digits). Your phone will store up to ten of the last numbers dialed.
Note

If you have dialed the same number twice in succession, it will only have one appearance in the
redial list.
To redial a previously dialed number:

Press REDIAL and then press and to search through the entries. When you have located the
required number, press the associated button next to the number.
To redial the last number dialed:
Press REDIAL twice.

Mute

During an active call, the Mute feature prevents the party (with whom you are speaking) from hearing
you. This feature is most commonly used in conjunction with the Speakerphone. However, it can be used
to hold an off-line conversation at any time during a call.
To prevent the other person on the line from hearing you:
1. Press MUTE. The indicator next to the Mute button lights when Mute is active.
2. To reinstate two-way conversation, press

Hold

You can put a call on hold to gather information, or to answer a second call. If a second call arrives you
will here a short ring and the flashing
To put an existing call on hold:
1. Press HOLD.
2. Answer the second call by pressing the call appearance button with the
symbol changes to ; showing that the line is connected.
To return to the held call:
1. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, press the Call Appearance button with
Notes

With hold return timer (defined by your system administrator), you are reminded that you have a
call on hold. The phone will ring and is displayed.

If the system feature AutoHold is on (consult your system administrator) then you can hold an
active call ( ) by pressing
( ) against the second call. If AutoHold is off, then pressing ( ) against the second call, will drop
the first call.
2420 and 5420 User Guide
IP Office 4.0
MUTE again.
symbol will appear next to the Call Appearance key.
symbol against it. The
against it.
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