Table Of Contents - HP ProLight Server Troubleshooting Manual

Contents
Introduction ................................................................................................................................ 10
What's new............................................................................................................................................ 10
Revision history ....................................................................................................................................... 10
375445-xx4 (May 2006)............................................................................................................... 10
375445-xx3 (September 2005) ...................................................................................................... 10
Getting started............................................................................................................................ 11
Pre-diagnostic steps ................................................................................................................................. 12
Important safety information............................................................................................................ 12
Symptom information ..................................................................................................................... 14
Prepare the server for diagnosis ...................................................................................................... 14
Common problem resolution ........................................................................................................ 15
Loose connections ................................................................................................................................... 15
Service notifications................................................................................................................................. 15
Updating firmware .................................................................................................................................. 15
Hard drive guidelines .............................................................................................................................. 16
SAS and SATA hard drive guidelines ............................................................................................... 16
SCSI hard drive guidelines ............................................................................................................. 16
Hot-plug SCSI hard drive LED combinations ................................................................................................ 16
SAS and SATA hard drive LED combinations .............................................................................................. 17
Diagnostic flowcharts .................................................................................................................. 19
Troubleshooting flowcharts ....................................................................................................................... 19
Start diagnosis flowchart ................................................................................................................ 20
General diagnosis flowchart ........................................................................................................... 20
Power-on problems flowchart .......................................................................................................... 22
POST problems flowchart ............................................................................................................... 26
Operating system boot problems flowchart ....................................................................................... 28
Server fault indications flowchart ..................................................................................................... 29
Hardware problems .................................................................................................................... 32
Procedures for all ProLiant servers.............................................................................................................. 32
Power problems ...................................................................................................................................... 32
Power source problems .................................................................................................................. 32
Power supply problems .................................................................................................................. 32
UPS problems ............................................................................................................................... 33
General hardware problems ..................................................................................................................... 33
Problems with new hardware .......................................................................................................... 33
Unknown problem ......................................................................................................................... 34
Third-party device problems ............................................................................................................ 35
Internal system problems .......................................................................................................................... 35
CD-ROM and DVD drive problems................................................................................................... 35
Diskette drive problems .................................................................................................................. 36
Tape drive problems ...................................................................................................................... 37
Hard drive problems ...................................................................................................................... 39
Fan problems ................................................................................................................................ 40
Memory problems ......................................................................................................................... 41
PPM problems ............................................................................................................................... 42
Processor problems........................................................................................................................ 42
System open circuits and short circuits........................................................................................................ 43
External device problems.......................................................................................................................... 43
Contents 3