HP ProLight Server Troubleshooting Manual page 4

Video problems............................................................................................................................. 43
Mouse and keyboard problems ....................................................................................................... 44
Audio problems............................................................................................................................. 45
Printer problems ............................................................................................................................ 45
Local I/O cable problems............................................................................................................... 45
Modem problems .......................................................................................................................... 45
Network controller problems ........................................................................................................... 47
Software problems ...................................................................................................................... 49
Operating system problems and resolutions ................................................................................................ 49
Operating system problems ............................................................................................................ 49
Operating system updates .............................................................................................................. 50
Restoring to a backed-up version ..................................................................................................... 51
When to Reconfigure or Reload Software ......................................................................................... 51
Linux operating systems .................................................................................................................. 52
Application software problems .................................................................................................................. 52
Software locks up .......................................................................................................................... 52
Errors occur after a software setting is changed................................................................................. 52
Errors occur after the system software is changed .............................................................................. 52
Errors occur after an application is installed ...................................................................................... 52
Remote ROM flash problems..................................................................................................................... 52
General remote ROM flash problems are occurring ........................................................................... 52
Command-line syntax error ............................................................................................................. 53
Access denied on target computer ................................................................................................... 53
Invalid or incorrect command-line parameters.................................................................................... 53
Network connection fails on remote communication ........................................................................... 53
Failure occurs during ROM flash...................................................................................................... 53
Target system is not supported......................................................................................................... 53
Software tools and solutions......................................................................................................... 54
Configuration tools .................................................................................................................................. 54
Array Configuration Utility .............................................................................................................. 54
SmartStart software........................................................................................................................ 54
SmartStart Scripting Toolkit ............................................................................................................. 55
HP ROM-Based Setup Utility............................................................................................................ 55
Option ROM Configuration for Arrays ............................................................................................. 57
HP ProLiant Essentials Rapid Deployment Pack................................................................................... 57
Re-entering the server serial number and product ID ........................................................................... 57
Management CD........................................................................................................................... 58
Management tools................................................................................................................................... 58
Automatic Server Recovery ............................................................................................................. 58
ROMPaq utility.............................................................................................................................. 58
Remote Insight Lights-Out Edition II ................................................................................................... 58
Integrated Lights-Out technology ...................................................................................................... 58
Erase Utility .................................................................................................................................. 59
StorageWorks library and tape tools................................................................................................ 59
HP Systems Insight Manager ........................................................................................................... 59
Management Agents...................................................................................................................... 59
HP ProLiant Essentials Virtualization Management Software ................................................................ 59
HP ProLiant Essentials Server Migration Pack - Physical to ProLiant Edition............................................. 60
HP BladeSystem Essentials Insight Control Data Center Edition ............................................................ 60
HP Control Tower .......................................................................................................................... 60
System Management homepage...................................................................................................... 61
USB support.................................................................................................................................. 61
Contents 4