Operating System Information You Need; Microsoft Operating Systems - HP ProLiant ML110 User Manual

List of connected peripheral devices
o
List of any other optional HP or Compaq hardware
o
Network configuration
o
Specific software information:
Operating system information
o
List of third-party, HP, and Compaq software installed
o
PCAnywhere information, if installed
o
Verification of latest drivers installed
o
Verification of latest ROM/BIOS
o
Verification of latest firmware on array controllers and drives
o
Results from attempts to clear NVRAM

Operating system information you need

Depending on the problem, you may be asked for certain pieces of information. Be prepared to access
the information listed in the following sections, based on operating system used.
Microsoft® operating systems
Collect the following information:
Whether the operating system was factory installed
Operating system version number
A current copy of the following files:
WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems)
o
Boot.ini
o
Memory.dmp
o
Event logs
o
Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having
o
a problem
IRQ and I/O address information in text format
o
An updated Emergency Repair Diskette
If HP drivers are installed:
Version of the drivers used
o
List of drivers
o
The drive subsystem and file system information:
Number and size of partitions and logical drives
o
File system on each logical drive
o
Current level of Microsoft® Windows® Service Packs and Hotfixes installed
A list of each third-party hardware component installed, with the firmware revision
A list of each third-party software component installed, with the version
("Operating system information you need" on page 96)
Troubleshooting 96