Operating System Information You Need - HP ProLiant ML100 Series User Manual

Product name, model, and serial number
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Number of processors and speed
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Number of DIMMs and their size and speed
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List of controllers and NICs
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List of connected peripheral devices
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List of any other optional HP or Compaq hardware
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Network configuration
o
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Specific software informatio
Operating system informa
o
List of third-party, HP, and Compaq software inst
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PCAnywhere information, if ins
o
Verification of latest drivers installe
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Verificati
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Verification of
o
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Results from att

Operating system information you need

Depending on the problem, you may be aske
the information listed in the following sections, based o
Microsoft® operating systems
Collect the f ollowing inform
•
Whether the operating system was factory installed
•
Operating system version number
•
A current copy of the following files:
Boot.ini
o
Memory.dmp
o
Event logs
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Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having
o
a problem
IRQ and I/O address information in text format
o
•
An updated Emergency Repair Diskette
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If HP drivers are installed:
Version of the driv
o
List of drivers
o
•
Th drive su e
Number an
o
File system on each l
o
n:
tion ("Operating system information you need" on page 85)
talled
on of latest ROM/BIOS
latest firmware on array controllers and drives
empts to clear NVRAM
ation:
ers used
bsystem and file system information:
d size of partitions and logical drives
ogical drive
alled
d
d for certain pieces of information. Be prepared to access
n operating system used.
Troubleshooting 85