Ibm Os/2 Operating Systems; Sun Solaris Operating Systems - HP ProLight Server Troubleshooting Manual

If management agents are installed, version number of the agents
System dumps, if they can be obtained (in case of panics)
A list of each third-party hardware component installed, with the firmware revisions
A list of each third-party software component installed, with the versions
A detailed description of the problem and any associated error messages

IBM OS/2 operating systems

Collect the following information:
Operating system version number and printouts or electronic copies (to e-mail to a support
technician) of:
IBMLAN.INI
PROTOCOL.INI
CONFIG.SYS
STARTUP.CMD
SYSLEVEL information in detail
TRAPDUMP information (if a TRAP error occurs)
A directory listing of:
C:\
C:\OS2
C:\OS2\BOOT
HPFS386.INI (for Advanced or Advanced with SMP)
If HP drivers are installed:
Version of the SSD used
List of drivers from the SSD
Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver use
The drive subsystem and file system information:
Number and size of partitions and logical drives
File system on each logical drive
Warp Server version used and:
Whether Entry, Advanced, Advanced with SMP, or e-Business
All services running at the time the problem occurred
A list of each third-party hardware component installed, with the firmware revisions
A list of each third-party software component installed, with the versions
A detailed description of the problem and any associated error messages

Sun Solaris operating systems

Collect the following information:
Operating system version number
Type of installation selected: Interactive, WebStart, or Customer JumpStart
Which software group selected for installation: End User Support, Entire Distribution, Developer
System Support, or Core System Support
If HP drivers are installed with a DU:
Contacting HP 142