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HP ML310 - ProLiant - G2 User Manual

Proliant ml310 generation 2 server user guide.
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HP ProLiant ML310 Generation 2 Server
User Guide
February 2005 (First Edition)
Part Number 378289-001

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Table Of Contents

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   Summary of Contents for HP ML310 - ProLiant - G2

  • Page 1: User Guide

    HP ProLiant ML310 Generation 2 Server User Guide February 2005 (First Edition) Part Number 378289-001...

  • Page 2

    Linux is a U.S. registered trademark of Linus Torvalds. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice.

  • Page 3: Table Of Contents

    Contents Server Component Identification Front Panel Components........................7 Front Panel LEDs and Buttons......................8 Rear Panel Components ........................9 Rear Panel LEDs and Buttons......................10 System Board Components ........................ 11 System Maintenance Switch....................11 System Board LEDs........................... 13 System LEDs and Internal Health LED Combinations..............14 SCSI IDs ............................

  • Page 4

    HP ProLiant ML310 Generation 2 Server User Guide Hardware Options Installation Introduction............................37 Processor and Heatsink ........................38 Memory Options ..........................41 DIMM Installation Guidelines....................41 Installing DIMMs ........................42 Hard Drive Options..........................43 Non-Hot-Plug SATA Hard Drive ................... 44 Non-Hot-Plug SCSI Hard Drive .....................

  • Page 5

    Contents Array Diagnostic Utility ......................72 HP Insight Diagnostics ......................73 Integrated Management Log....................73 Keeping the System Current ......................73 Drivers ............................ 74 Resource Paqs......................... 74 ProLiant Support Packs ......................75 Operating System Version Support ..................75 Change Control and Proactive Notification................75 Care Pack..........................

  • Page 6

    HP ProLiant ML310 Generation 2 Server User Guide European Union Regulatory Notice ....................106 Canadian Notice (Avis Canadien)....................107 Japanese Notice..........................108 BSMI Notice ............................ 108 Laser Compliance ..........................108 Battery Replacement Notice ......................109 Taiwan Battery Recycling Notice ....................110 Electrostatic Discharge Preventing Electrostatic Discharge ....................

  • Page 7: Server Component Identification

    Server Component Identification In This Section Front Panel Components ........................7 Front Panel LEDs and Buttons .......................8 Rear Panel Components........................9 Rear Panel LEDs and Buttons ......................10 System Board Components ......................11 System Board LEDs ........................13 System LEDs and Internal Health LED Combinations ..............14 SCSI IDs............................16...

  • Page 8: Front Panel Leds And Buttons

    HP ProLiant ML310 Generation 2 Server User Guide Item Description Power LED Hard Drive activity LED NIC LED Internal health LED USB connectors (2) Bezel lock CD-ROM drive indicator LED CD-ROM drive ejector button Front Panel LEDs and Buttons Item Description Status Power on/Standby button...

  • Page 9: Rear Panel Components

    Server Component Identification Item Description Status Hard drive activity LED Green = Hard drives are properly connected and functioning Off = No hard drive activity NIC link/activity LED Green = Linked to network (embedded NIC only) Flashing green = Linked with activity on the network Off = No network connection Internal system health Green = Normal (system on)

  • Page 10: Rear Panel Leds And Buttons

    HP ProLiant ML310 Generation 2 Server User Guide Item Description Video connector USB connectors (2) RJ-45 Ethernet connector Parallel connector Rear Panel LEDs and Buttons Item Description Status 10/100/1000 NIC link LED On = Link Off = No link 10/100/1000 NIC standby Flashing = Activity Off = No activity...

  • Page 11: System Board Components

    Server Component Identification System Board Components Item Description Item Description Mouse/keyboard connectors Diskette drive connector Processor power connector RILOE connector Power supply connector 32-bit PCI slot DIMM slot 4 (Channel B) PCI Express x4 slot * DIMM slot 3 (Channel B) PCI-X slot 2 DIMM slot 2 (Channel A) PCI-X slot 1...

  • Page 12

    HP ProLiant ML310 Generation 2 Server User Guide Position Description Function Reserved Reserved Configuration Off = System configuration can lock be changed On = System configuration is locked Reserved Reserved Reserved Reserved Password Off = No function protection On = Clears power-on override password and administrator password...

  • Page 13: System Board Leds

    Server Component Identification System Board LEDs Item LED Description Status PPM error Off = Normal Amber = PPM failed or missing Multibit error Off = Normal Amber = A multibit error has occurred Single bit error Off = Normal Amber = Single bit error limit has been exceeded DIMM 4 failure Off = Normal...

  • Page 14: System Leds And Internal Health Led Combinations

    HP ProLiant ML310 Generation 2 Server User Guide Item LED Description Status Power good Off = Normal Green = Power failed Processor failure Off = Normal Amber = Processor has failed System temperature Off = Normal alert Amber = System temperature has exceeded OS cautionary level System fan failure Off = Normal...

  • Page 15

    Server Component Identification System LED and Internal Health Status Color LED Color PPM failure, slot X • PPM in slot X has failed. (Amber) • PPM is not installed in slot X, but the corresponding processor is installed. DIMM failure, slot X •...

  • Page 16: Scsi Ids

    HP ProLiant ML310 Generation 2 Server User Guide SCSI IDs Item Description SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3...

  • Page 17: Hot-plug Scsi Hard Drive Leds

    Server Component Identification Hot-Plug SCSI Hard Drive LEDs Item LED Description Status Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity Online status On = Drive is part of an array and is currently working.

  • Page 18: Hot-plug Scsi Hard Drive Led Combinations

    HP ProLiant ML310 Generation 2 Server User Guide Hot-Plug SCSI Hard Drive LED Combinations Activity Online Fault LED Interpretation LED (1) LED (2) On, off, or On or off Flashing A predictive failure alert has been received for this drive. flashing Replace the drive as soon as possible.

  • Page 19: Identifying Fans

    Server Component Identification Identifying Fans Item Description System fan Processor fan...

  • Page 21: Server Operations

    Server Operations In This Section Powering Up the Server........................21 Powering Down the Server......................21 Unlocking the Tower Bezel......................22 Removing the Access Panel ......................22 Powering Up the Server To power up the server, press the Power On/Standby button. Powering Down the Server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server.

  • Page 22: Unlocking The Tower Bezel

    HP ProLiant ML310 Generation 2 Server User Guide Unlocking the Tower Bezel The removable tower bezel must be unlocked and opened before accessing the hard drive cage and before removing the access panel. The bezel must remain closed during normal server operations. If necessary, remove the tower bezel.

  • Page 23

    Server Operations 3. Open the tower bezel ("Unlocking the Tower Bezel" on page 22). 4. Loosen the two captive thumbscrews. 5. Slide the access panel toward the rear of the server, and remove from the server. After installing hardware options, replace the access panel. Be sure that the panel is locked into place securely before powering up the server.

  • Page 25: Server Setup

    Server Setup In This Section Optional Installation Services.......................25 Rack Planning Resources ......................26 Optimum Environment .........................27 Rack Warnings and Cautions .......................30 Identifying Tower Server Shipping Carton Contents ..............33 Installing Hardware Options......................33 Setting up a Tower Server ......................33 Powering Up and Configuring the Server ..................35 Installing the Operating System ....................36...

  • Page 26: Rack Planning Resources

    HP ProLiant ML310 Generation 2 Server User Guide Linux HP ProLiant Essentials (HP SIM and RDP) VMWare Integrated hardware and software support Critical Service Proactive 24 Support Plus Support Plus 24 Startup and implementation services for both hardware and software For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).

  • Page 27: Optimum Environment

    Server Setup Coupling multiple racks The Rack Products Documentation CD enables you to view, search, and print documentation for HP and Compaq branded racks and rack options. It also helps you set up and optimize a rack in a manner that best fits your environment.

  • Page 28: Temperature Requirements

    HP ProLiant ML310 Generation 2 Server User Guide CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation openings. The 9000 and 10000 Series racks provide proper server cooling from flow- through perforations in the front and rear doors that provide 64 percent open area for ventilation.

  • Page 29: Power Requirements

    Server Setup The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: •...

  • Page 30: Electrical Grounding Requirements

    HP ProLiant ML310 Generation 2 Server User Guide Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating. Do not use common power outlet strips for this equipment. Provide a separate electrical circuit for the server. Electrical Grounding Requirements The server must be grounded properly for proper operation and safety.

  • Page 31

    Server Setup • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. •...

  • Page 32

    HP ProLiant ML310 Generation 2 Server User Guide • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails.

  • Page 33: Identifying Tower Server Shipping Carton Contents

    Server Setup CAUTION: Do not operate the server for long periods without the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage. Identifying Tower Server Shipping Carton Contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server.

  • Page 34

    HP ProLiant ML310 Generation 2 Server User Guide 1. Connect peripheral devices to the server. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors. IMPORTANT: If the RILOE II board is installed in the server, be sure that you attach the video cable to the video connector on the rear of the RILOE II board.

  • Page 35: Powering Up And Configuring The Server

    Server Setup 3. Connect the power cord to the AC power source. WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. •...

  • Page 36: Installing The Operating System

    HP ProLiant ML310 Generation 2 Server User Guide Installing the Operating System To operate properly, the server must have a supported operating system. For the latest information on supported operating systems, refer to the HP website (http://www.hp.com/go/supportos). Two methods are available to install an operating system on the server: SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server.

  • Page 37: Hardware Options Installation

    Hardware Options Installation In This Section Introduction ..........................37 Processor and Heatsink.........................38 Memory Options...........................41 Hard Drive Options ........................43 SAS Controller ..........................50 Removing the CD-ROM Drive.....................51 DVD-ROM Drive .........................52 Optional Diskette Drive........................53 Expansion Boards .........................54 Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.

  • Page 38: Processor And Heatsink

    HP ProLiant ML310 Generation 2 Server User Guide Processor and Heatsink CAUTION: Be sure that you have the current version of the system ROM. Failure to flash the ROM with the correct version before installing or replacing the processor causes system failure. For the most current version of the ROM, go to the HP website (http://www.hp.com/support).

  • Page 39

    Hardware Options Installation 6. Release the processor locking lever, and remove the processor. To replace the component: 1. Open the processor retaining bracket. 2. Place the processor into the processor socket. 3. Close the processor locking lever. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to align the processor pins with the corresponding holes in the socket.

  • Page 40

    HP ProLiant ML310 Generation 2 Server User Guide CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever. 4. Prepare the heatsink for installation: a. If reusing the heatsink, clean the bottom of the heatsink with the provided alcohol pad then apply a thin layer of thermal grease to the top of the processor.

  • Page 41: Memory Options

    Hardware Options Installation CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). 7. Connect the fan cable to the system board. 8. Replace the access panel ("Removing the Access Panel" on page 22). Memory Options You can expand server memory by installing PC-3200 DDR SDRAM DIMMs with Advanced ECC.

  • Page 42: Installing Dimms

    HP ProLiant ML310 Generation 2 Server User Guide All DIMMs installed must be the same speed. BIOS detects the DIMM population and sets the system as follows: Single-channel mode: DIMMs installed in one channel only. Dual-channel asymmetric mode: DIMMs installed in both channels but of unequal capacities per channel.

  • Page 43: Hard Drive Options

    Hardware Options Installation 3. Open the DIMM slot latches. 4. Install the DIMM. 5. Install the access panel ("Removing the Access Panel" on page 22). Hard Drive Options The server supports non-hot-plug SCSI hard drives, hot-plug SAS hard drives, and hot-plug SATA hard drives. Hot-plug SATA hard drives are interchangeable with hot-plug SAS hard drives when the optional SAS controller ("SAS Controller"...

  • Page 44: Non-hot-plug Sata Hard Drive

    HP ProLiant ML310 Generation 2 Server User Guide Non-Hot-Plug SATA Hard Drive To remove the component: 1. Power down the server. 2. Remove the access panel ("Removing the Access Panel" on page 22). 3. Disconnect the power and data cables from the rear of the hard drive. 4.

  • Page 45

    Hardware Options Installation 6. Remove the hard drive. To replace the component: 1. Install the non-hot-plug SATA hard drive into the drive cage.

  • Page 46: Non-hot-plug Scsi Hard Drive

    HP ProLiant ML310 Generation 2 Server User Guide 2. Install the drive cage into the chassis, and secure with the six (6) Torx screws. 3. Connect the data and power cables to the rear of the installed hard drive. Non-Hot-Plug SCSI Hard Drive To remove the component: 1.

  • Page 47

    Hardware Options Installation 4. Remove the drive cage from the chassis. 5. Remove the six Torx screws that secure the drive cage to the chassis. 6. Remove the hard drive. To replace the component:...

  • Page 48

    HP ProLiant ML310 Generation 2 Server User Guide 1. Install the non-hot-plug SCSI hard drive into the drive cage. 2. Install the drive cage into the chassis, and secure with the six Torx screws. 3. Connect the data and power cables to the rear of the installed hard drive.

  • Page 49: Hot-plug Sata And Sas Hard Drives

    Hardware Options Installation Hot-Plug SATA and SAS Hard Drives Hot-plug SATA and hot-plug SAS hard drives can be used interchangeably when a SAS controller is installed. The SATA controller is embedded, but before installing a hot-plug SAS hard drive, install the SAS controller ("SAS Controller"...

  • Page 50: Sas Controller

    HP ProLiant ML310 Generation 2 Server User Guide 2. Install the hard drive. 3. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-Plug SCSI Hard Drive LED Combinations" on page 18, "Hot-Plug SCSI Hard Drive LEDs" on page 17). 4.

  • Page 51: Removing The Cd-rom Drive

    Hardware Options Installation 4. Install the SAS controller, and press it down to seat. 5. Disconnect the SAS cable from the system board and connect it to the SAS controller. 6. Be sure the SAS cable is properly connected to the SAS controller and drive backplane.

  • Page 52: Dvd-rom Drive

    HP ProLiant ML310 Generation 2 Server User Guide 4. Push up on the release lever and push the drive partially out through the front of the server. 5. Remove the CD-ROM drive. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 53: Optional Diskette Drive

    Hardware Options Installation 3. Slide the DVD-ROM drive into the DVD-ROM drive bay. 4. Secure the DVD-ROM drive cable to the DVD-ROM drive cable connector on the system board. Optional Diskette Drive When using operating systems that support USB, the server supports USB devices, including, but not limited to: CD-ROM drives Diskette drives...

  • Page 54: Expansion Boards

    HP ProLiant ML310 Generation 2 Server User Guide 1. Power down the server. 2. Slide the diskette drive into the diskette drive bay. 3. Secure the diskette drive cable to the diskette drive cable connector on the system board. Expansion Boards The server supports PCI, PCI-X, and PCI Express expansion boards.

  • Page 55: Installing Expansion Boards

    Hardware Options Installation 3. Remove the expansion slot cover. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. To replace the component, reverse the removal procedure. Installing Expansion Boards CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before...

  • Page 56

    HP ProLiant ML310 Generation 2 Server User Guide 4. Install the expansion board, and press it down to seat. 5. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board.

  • Page 57: Server Cabling

    Server Cabling In This Section Server Cabling ..........................57 Hot-Plug SCSI Cabling ........................57 Non-Hot-Plug SCSI Cabling ......................58 Hot-Plug SATA Cabling ......................59 Non-Hot-Plug SATA Cabling ......................59 SAS Cabling ..........................60 Server Cabling This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance.

  • Page 58: Non-hot-plug Scsi Cabling

    HP ProLiant ML310 Generation 2 Server User Guide Item Cable Description SCSI cable Non-Hot-Plug SCSI Cabling Item Cable Description SCSI cable Power cable...

  • Page 59: Hot-plug Sata Cabling

    Server Cabling Hot-Plug SATA Cabling Item Cable Description Power cable SATA cable Non-Hot-Plug SATA Cabling...

  • Page 60: Sas Cabling

    HP ProLiant ML310 Generation 2 Server User Guide Item Cable Description SATA cable Power cable SAS Cabling Item Cable Description Power cable SAS cable...

  • Page 61: Server Software And Configuration Utilities

    Server Software and Configuration Utilities In This Section Configuration Tools........................61 Management Tools ........................67 Diagnostic Tools...........................72 Keeping the System Current......................73 Configuration Tools List of Tools: SmartStart Software........................61 HP ROM-Based Setup Utility ......................63 Array Configuration Utility ......................65 Option ROM Configuration for Arrays ..................66 HP ProLiant Essentials Rapid Deployment Pack .................66...

  • Page 62: Smartstart Scripting Toolkit

    HP ProLiant ML310 Generation 2 Server User Guide Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 73) Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.

  • Page 63: Hp Rom-based Setup Utility

    Server Software and Configuration Utilities Configuration Replication Utility ConRep is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment.

  • Page 64: Auto-configuration Process

    HP ProLiant ML310 Generation 2 Server User Guide To access RBSU, press the F9 key during power up when prompted in the upper right corner of the screen. To navigate the menu system, use the arrow keys. To make selections, press the Enter key. IMPORTANT: RBSU automatically saves settings when you press the Enter key.

  • Page 65: Array Configuration Utility

    Server Software and Configuration Utilities For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Boot Options After the auto-configuration process completes, or after the server reboots upon exit from RBSU, the POST sequence runs, and then the boot option screen is displayed.

  • Page 66: Option Rom Configuration For Arrays

    HP ProLiant ML310 Generation 2 Server User Guide The minimum display settings for optimum performance are 800 × 600 resolution and 256 colors. The server must have Microsoft® Internet Explorer 5.5 (with Service Pack 1) installed and be running Microsoft® Windows®...

  • Page 67: Re-entering The Server Serial Number And Product Id

    Server Software and Configuration Utilities The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point-and-click, and drag-and-drop operations that enable you to deploy target servers remotely, perform imaging or scripting functions, and maintain software images. For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp).

  • Page 68: Automatic Server Recovery

    HP ProLiant ML310 Generation 2 Server User Guide Automatic Server Recovery......................68 ROMPaq Utility..........................68 System Online ROM Flash Component Utility................69 Erase Utility..........................69 Management Agents ........................70 HP Systems Insight Manager .......................70 USB Support and Functionality....................70 Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic.

  • Page 69: System Online Rom Flash Component Utility

    Server Software and Configuration Utilities System Online ROM Flash Component Utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features: Works offline and online Supports Microsoft®...

  • Page 70: Management Agents

    HP ProLiant ML310 Generation 2 Server User Guide You encounter an error when completing the steps of a factory-installed operating system installation. The Erase Utility can be accessed from the Software and Drivers Download website (http://www.hp.com/go/support) or the Maintenance Utilities menu of the SmartStart CD ("SmartStart Software"...

  • Page 71

    Server Software and Configuration Utilities USB Support HP provides both standard USB support and legacy USB support. Standard support is provided by the operating system through the appropriate USB device drivers. HP provides support for USB devices before the operating system loading through legacy USB support, which is enabled by default in the system ROM.

  • Page 72: Diagnostic Tools

    HP ProLiant ML310 Generation 2 Server User Guide Diagnostic Tools List of Tools: Survey Utility ..........................72 Array Diagnostic Utility .......................72 HP Insight Diagnostics .........................73 Integrated Management Log......................73 Survey Utility Survey Utility, a feature within Insight Diagnostics, gathers critical hardware and software information on ProLiant servers.

  • Page 73: Hp Insight Diagnostics

    Server Software and Configuration Utilities HP Insight Diagnostics The HP Insight Diagnostics utility displays information about the server hardware and tests the system to be sure it is operating properly. The utility has online help and can be accessed using the SmartStart CD. Online Diagnostics for Microsoft®...

  • Page 74: Drivers

    HP ProLiant ML310 Generation 2 Server User Guide Change Control and Proactive Notification..................75 Care Pack............................75 Drivers The server includes new hardware that may not have driver support on all operating system installation media. If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 61) and its Assisted Path feature to install the operating system and latest driver support.

  • Page 75: Proliant Support Packs

    Server Software and Configuration Utilities ProLiant Support Packs PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management/psp.html). Operating System Version Support Refer to the operating system support matrix (http://www.hp.com/go/supportos). Change Control and Proactive Notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

  • Page 77: Battery Replacement

    Battery Replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 78

    HP ProLiant ML310 Generation 2 Server User Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 79: Troubleshooting

    Troubleshooting In This Section Server Diagnostic Steps........................79 Important Safety Information .......................80 Preparing the Server for Diagnosis....................83 Symptom Information........................84 Service Notifications ........................85 Loose Connections ........................85 Diagnostic Steps ...........................85 ROMPaq Disaster Recovery.......................101 Manual Recovery........................101 Other Information Resources......................102 Server Diagnostic Steps This section covers the steps to take in order to diagnose a problem quickly. To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start Diagnosis Flowchart (on page 86),"...

  • Page 80: Important Safety Information

    HP ProLiant ML310 Generation 2 Server User Guide Important Safety Information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Important Safety Information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on Equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

  • Page 81: Warnings And Cautions

    Troubleshooting This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. 25-41 kg 55-90 lbs This symbol indicates that the component exceeds the...

  • Page 82

    HP ProLiant ML310 Generation 2 Server User Guide WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. •...

  • Page 83: Preparing The Server For Diagnosis

    Troubleshooting • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.

  • Page 84: Symptom Information

    HP ProLiant ML310 Generation 2 Server User Guide 5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages. 6.

  • Page 85: Service Notifications

    Troubleshooting Service Notifications To find out the latest service notifications, refer to the HP website (http://www.hp.com/products/servers/platforms). Select the appropriate server model, and then click the Documentation link on the product page. Loose Connections Action: Be sure all power cords are securely connected. Be sure all cables are properly aligned and securely connected for all external and internal components.

  • Page 86: Start Diagnosis Flowchart

    HP ProLiant ML310 Generation 2 Server User Guide The available flowcharts include: Start Diagnosis Flowchart (on page 86) General Diagnosis Flowchart (on page 88) Power-On Problems Flowchart (on page 90) POST Problems Flowchart (on page 93) OS Boot Problems Flowchart (on page 95) Server Fault Indications Flowchart (on page 98) The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions.

  • Page 87

    Troubleshooting...

  • Page 88: General Diagnosis Flowchart

    HP ProLiant ML310 Generation 2 Server User Guide General Diagnosis Flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item Refer to "Symptom Information (on page 84)"...

  • Page 89

    Troubleshooting...

  • Page 90: Power-on Problems Flowchart

    HP ProLiant ML310 Generation 2 Server User Guide Power-On Problems Flowchart Symptoms: The server does not power on. The system power LED is off or amber. The internal health LED is red or amber. Possible causes: Improperly seated or faulty power supply Loose or faulty power cord Power supply cord improperly seated to system board Power source problem...

  • Page 91

    Troubleshooting Item Refer to • "Power Supply Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "System Open Circuits and Short Circuits"...

  • Page 92

    HP ProLiant ML310 Generation 2 Server User Guide...

  • Page 93: Post Problems Flowchart

    Troubleshooting POST Problems Flowchart Symptoms: Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. Server completes POST with errors Possible Problems: Improperly seated or faulty internal component Faulty KVM device Faulty video device Item Refer to...

  • Page 94

    HP ProLiant ML310 Generation 2 Server User Guide...

  • Page 95: Os Boot Problems Flowchart

    Troubleshooting OS Boot Problems Flowchart Symptoms: Server does not boot a previously installed operating system Server does not boot SmartStart Possible Causes: Corrupted operating system Hard drive subsystem problem Item Refer to HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) "POST Problems ("POST Problems Flowchart" on page 93)" •...

  • Page 96

    HP ProLiant ML310 Generation 2 Server User Guide Item Refer to • "Hardware Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "General Diagnosis Flowchart (on page 88)"...

  • Page 97

    Troubleshooting...

  • Page 98: Server Fault Indications Flowchart

    HP ProLiant ML310 Generation 2 Server User Guide Server Fault Indications Flowchart Symptoms: Server boots, but a fault event is reported by Insight Management Agents (on page 70) Server boots, but the internal health LED is red or amber Possible causes: Improperly seated or faulty internal or external component Unsupported component installed Redundancy failure...

  • Page 99

    Troubleshooting Item Refer to • "Hardware Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)

  • Page 100

    HP ProLiant ML310 Generation 2 Server User Guide...

  • Page 101: Rompaq Disaster Recovery

    Troubleshooting ROMPaq Disaster Recovery If both the current and backup versions of the ROM are corrupt, perform ROMPaq disaster recovery procedures: 1. Create a ROMPaq diskette using the Autorun Menu on the SmartStart CD. 2. Power down the server. 3. Insert the ROMPaq diskette. 4.

  • Page 102: Other Information Resources

    HP ProLiant ML310 Generation 2 Server User Guide 8. Repeat steps 1 and 2. 9. Set positions 1, 4, 5, and 6 of the system maintenance switch to Off. 10. Repeat steps 5 and 6. Other Information Resources For additional troubleshooting information, refer to the HP ProLiant Servers Troubleshooting Guide on the Documentation CD.

  • Page 103: Regulatory Compliance Notices

    Regulatory Compliance Notices In This Section Regulatory Compliance Identification Numbers ................103 Federal Communications Commission Notice ................104 Declaration of Conformity for Products Marked with the FCC Logo, United States Only ..105 Modifications..........................106 Cables ............................106 Mouse Compliance Statement ....................106 European Union Regulatory Notice....................106 Canadian Notice (Avis Canadien) ....................107...

  • Page 104: Federal Communications Commission Notice

    HP ProLiant ML310 Generation 2 Server User Guide Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.

  • Page 105: Class B Equipment

    (2) this device must accept any interference received, including interference that may cause undesired operation. For questions regarding this product, contact us by mail or telephone: Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 1-800-652-6672 (For continuous quality improvement, calls may be recorded or monitored.)

  • Page 106: Modifications

    Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

  • Page 107: Canadian Notice (avis Canadien)

    Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family. This compliance is indicated by the following conformity marking placed on the...

  • Page 108: Japanese Notice

    HP ProLiant ML310 Generation 2 Server User Guide Japanese Notice BSMI Notice Laser Compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1.

  • Page 109: Battery Replacement Notice

    Regulatory Compliance Notices WARNING: Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation: •...

  • Page 110: Taiwan Battery Recycling Notice

    HP ProLiant ML310 Generation 2 Server User Guide Taiwan Battery Recycling Notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

  • Page 111: Electrostatic Discharge

    Electrostatic Discharge In This Section Preventing Electrostatic Discharge.....................111 Grounding Methods to Prevent Electrostatic Discharge.............112 Preventing Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static- sensitive devices.

  • Page 112: Grounding Methods To Prevent Electrostatic Discharge

    HP ProLiant ML310 Generation 2 Server User Guide Grounding Methods to Prevent Electrostatic Discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis.

  • Page 113: Server Specifications

    Server Specifications In This Section Server Specifications ........................113 Environmental Specifications.....................113 Server Specifications Dimensions Specifications Height 43 cm (16.93 in) Depth 50 cm (19.69 in) Width 20 cm (7.87 in) Weight (maximum) 22 kg (47.41 lb) Weight (no drives installed) 16.5 kg (36.24 lb) Input Requirements Specifications Rated input voltage...

  • Page 114

    HP ProLiant ML310 Generation 2 Server User Guide Operating 10 C to 35 C (50 F to 95 F) Shipping -10 C to 60 C (14 F to 140 F) Maximum wet bulb temperature 28 C (82.4 F) Relative humidity Specification (noncondensing)** Operating...

  • Page 115: Technical Support

    Technical Support In This Section Related Documents........................115 HP Contact Information......................115 Before You Contact HP......................116 Related Documents For related documentation, refer to the Documentation CD. HP Contact Information For the name of the nearest HP authorized reseller: In the United States, call 1-800-345-1518. In Canada, call 1-800-263-5868.

  • Page 116: Before You Contact Hp

    HP ProLiant ML310 Generation 2 Server User Guide Before You Contact HP Be sure to have the following information available before you call HP: Technical support registration number (if applicable) Product serial number Product model name and number Applicable error messages Add-on boards or hardware Third-party hardware or software Operating system type and revision level...

  • Page 117: Acronyms And Abbreviations

    Acronyms and Abbreviations ABEND abnormal end Array Configuration Utility Automatic Server Recovery double data rate DIMM dual inline memory module error checking and correcting host bus adapter International Electrotechnical Commission...

  • Page 118

    HP ProLiant ML310 Generation 2 Server User Guide Integrated Lights-Out Integrated Management Log initial program load interrupt request LDAP Lightweight Directory Access Protocol multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller non-maskable interrupt...

  • Page 119

    Acronyms and Abbreviations NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self-Test Processor Power Module ProLiant Support Pack preboot eXecution environment RBSU ROM-Based Setup Utility RILOE II Remote Insight Lights-Out Edition II...

  • Page 120

    HP ProLiant ML310 Generation 2 Server User Guide serial attached SCSI SATA serial advanced technology attachment SDRAM synchronous dynamic RAM Systems Insight Manager TMRA recommended ambient operating temperature unit identification VHDCI very high density cable interconnect Wake-on LAN...

  • Page 121: Index

    components 7 Index configuration of system 35, 36, 61 Configuration Replication Utility 63 connection problems 85 connectors 7 contacting HP 115, 116 AC power supply 10 access panel 22 DC power supply 10 ACU (Array Configuration Utility) 65 Declaration of Conformity 105 additional information 102, 115 deployment software 66 airflow requirements 27...

  • Page 122

    HP ProLiant ML310 Generation 2 Server User Guide fan zones 18 installing hardware 37 fans 19 installing operating system 36 features 7 Installing Rack Products video 26 Federal Communications Commission (FCC) Integrated Management Log (IML) 73 Notice 104, 105, 106 internal health LED 7, 8, 14 flash ROM 68 flowcharts 86, 88, 90, 93, 95, 98...

  • Page 123

    Index Option ROM Configuration for Arrays registering the server 36 (ORCA) 66 regulatory compliance notices 103 options installation 33, 37 remote management connector 11 ORCA (Option ROM Configuration for required information 116 Arrays) 35, 66 Resource Paqs 74 OS boot problems flowchart 95 RJ-45 connectors 9 overtemperature LED 14, 18 RJ-45 network connector LEDs 10...

  • Page 124

    HP ProLiant ML310 Generation 2 Server User Guide system configuration settings 11 system maintenance switch 11 system power connector 11 system power LED 8 Systems Insight Manager 70 Taiwan battery recycling notice 110 tape drives 7 technical support 115 telephone numbers 115 temperature requirements 28, 113 temperature, overtemperature LED 13, 14 tools 9...

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