Chapter 3: Answering A Call - Avaya one-X Deskphone SIP 9620 User Manual

Chapter 3: Answering a call

About this task
When you receive an incoming call, the phone selects the incoming call automatically. However, if you
are already on a call or if you receive more than one incoming call at a time, you may need to select the
call you want to answer manually.
The phone displays an incoming call as a green line with a ringing bell icon. To answer the call, touch the
call appearance line.
Note:
If your telephone is administered with non-typical settings, you may experience call handling differences
from the steps described here. Also, note that the phone will auto-scroll in certain instances to present
you with significant incoming calls.
If you do not have the Go to Phone Screen on Ringing option enabled and if the Phone screen is not
displayed, incoming calls display on the top line of the screen. You can to answer the call.
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or press Speaker, OK, or Answer to answer
the call using the speakerphone, or press Headset to answer using the headset.
• If you are not on another call, lift the handset or press the line button next to the incoming
call, press Speaker, OK, or Answer to answer the call using the speakerphone, or press
Headset to answer using the headset.
• If you are on another call, from the Phone screen, scroll to the line with the incoming call and
press Answer or OK. The deskphone automatically answers the incoming call and puts the
previous call on hold.
• See Setting the Go to Phone Screen on ringing
Note:
To automatically display the Phone screen whenever you receive an incoming call, set the
Phone Screen on Ringing option to Yes. For more information see
on ringing on page 19.
®
Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide
on page 0 .
Setting the Phone Screen
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