Avaya one-X Deskphone SIP 9620 User Manual
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Avaya one-X Deskphone SIP 9620 User Manual

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®
Avaya one-X
Deskphone SIP 9620, 9620C,
9620L IP Telephone User Guide
Release 2.6.7
16-601945
Issue 7
March 2012

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Summary of Contents for Avaya one-X Deskphone SIP 9620

  • Page 1 ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide Release 2.6.7 16-601945 Issue 7 March 2012...
  • Page 2 Product provided by Avaya including the selection, arrangement and the products, services, or information described or offered within them. design of the content is owned either by Avaya or its licensors and is Avaya does not guarantee that these links will work all the time and has protected by copyright and other intellectual property laws including the no control over the availability of the linked pages.
  • Page 3 For the most current versions of Documentation, see the Avaya Support Web site: http://support.avaya.com. Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://support.avaya.com.
  • Page 4 ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    About icons............................... 12 Presence Icons for 9620L and 9620C Deskphones................. 13 Administrative messages.......................... 14 Telephone stand............................15 Chapter 2: Avaya Menu....................... Options & Settings............................ 17 Setting the Phone Screen on calling....................18 Setting the Phone Screen on ringing....................19 Displaying call timers........................19 Setting redial options........................
  • Page 6 Picking up a call from your pickup group....................67 Picking up a call to another extension...................... 68 Picking up a call to another call pickup group................... 68 Calling someone in your intercom group....................68 ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...
  • Page 7 Chapter 14: About locking and logging in to and out of your telephone...... Logging in to your deskphone extension....................81 Locking and unlocking your telephone...................... 82 Logging out of your deskphone extension....................82 Index............................. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...
  • Page 8 ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 9: Chapter 1: Introduction To The 9620/9620C/9620L Sip Deskphone

    All the functions and features described in this user guide might not be available on your deskphone. If you find that a function or feature is not available, please contact your system administrator. Overview ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...
  • Page 10 The line buttons with integrated LEDs show which lines are in use and correspond to the lines on the display. Press the line button to select ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 11: Navigation Tips

    Press Call Log to view the history of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network information. Volume Press Volume to adjust the volume of the handset, headset, speaker, and ringer.

  • Page 12: About Icons

    Icon indicating the telephone is not connected to its network and is operating in "failover" mode. Some features may not be available or work correctly. See ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 13: Presence Icons For 9620L And 9620C Deskphones

    Presence icon signifying this contact is currently on his or her phone; Busy indicator with a Do Not Disturb indicator. Presence icon indicating that the status is unknown. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 14: Administrative Messages

    • a Web page display if the Browser is active, or • an interrupt screen notifying you that you are receiving an audio alert ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 15: Telephone Stand

    You need a small screwdriver to lift the tab after it is reversed. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...
  • Page 16 Introduction to the 9620/9620C/9620L SIP Deskphone ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 17: Chapter 2: Avaya Menu

    Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see one of the following menus, depending on how your administrator has set up your system and on the applications available to you: Note: The menus and sub-menus that appear depend on how your extension was administered.

  • Page 18: Setting The Phone Screen On Calling

    About this task Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings.

  • Page 19: Setting The Phone Screen On Ringing

    About this task Set Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call. Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings.

  • Page 20: Setting Redial Options

    To display a list of the last numbers you dialed, or to dial the last number you dialed, you can use the Redial option. Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings.

  • Page 21: Setting The Audio Path

    This setting also determines whether the Voice Dialing feature gets its input from the Speaker or the Headset. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Select Options & Settings...

  • Page 22: Personalizing Button Labels

    Avaya Menu Note: Edit dialing may not be available to you, depending on how your system is administered. Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK.

  • Page 23: Adjusting The Brightness Or Contrast Of The Display

    Press More then Clear to clear all text fields and start over. 11. Press Save or OK. 12. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default.

  • Page 24: Turning Button Click Sounds On And Off

    Avaya Menu Turning button click sounds on and off Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Button Clicks. 7. Press Change or OK or use the Right/Left arrows to turn sounds on or off.

  • Page 25: Changing The Ring Pattern

    Options & Settings Changing the ring pattern Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Scroll to and select Personalized Ringing.

  • Page 26: Setting Call Pickup Alerting Indication

    About this task You can set call alerting to notify you visually and/or audibly when you receive an incoming call. Procedure 1. Press Avaya Menu. 2. Select Options & Settings. 3. Press Select or OK. 4. Access the Screen & Sound Options.

  • Page 27: About Administering Audio Equalization

    Otherwise, if a Local Procedure value was selected and saved, the telephone will use the local Procedure value. c. Otherwise, if a Settings file value is specified and saved the telephone will use that value. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 28: Selecting Handset Audio Equalization

    Note: Your system administrator can also change the background logo through the settings file. Procedure 1. Press Avaya Menu. 2. Select Options & Settings... ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 29: Integrating Other Applications With Your Phone

    First, establish your credentials (the user name and password you use for Microsoft Exhange Server email purposes and the location of your Exchange Server), then set your calendar preferences. Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Advanced Options...

  • Page 30: Changing The Language

    When Exchange calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen. Changing the language Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Language & Region.

  • Page 31: Setting The Time Format

    You can change the way the time displays on your screen. The time format is either 12 or 24 hours. Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Language & Region...

  • Page 32: Setting Up Favorites

    You can create a list of up to nine favorite contacts or features for quick access. The contacts and/or features on your favorites list display as you scroll past your last call appearance. Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK.

  • Page 33: Changing The Skin

    Note: This option is displayed only if it has been enabled through the settings file. Procedure 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Screen and Sound Options... 5. Press Select or OK.
  • Page 34 Avaya Menu ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 35: Chapter 3: Answering A Call

    To automatically display the Phone screen whenever you receive an incoming call, set the Phone Screen on Ringing option to Yes. For more information see Setting the Phone Screen on ringing on page 19. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 36: Sending An Incoming Call Directly To Voice Mail

    Hold Recall feature, which alerts you visually and with a priority ring to remind you of a held call after a certain period of time. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 37: Transferring A Call

    2. Press Mute again to unmute the call. Note: If a call is on mute and you switch between the handset, headset, or speakerphone, the mute is turned off. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...
  • Page 38 Answering a call ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 39: Chapter 3: Making A Call

    Avaya recommends that for phones connected to SES, only one emergency number should be defined. For use with third-party gateways, refer the relevant Application Notes for necessary provisioning to enable the configuration.

  • Page 40: Speed Dialing A Person

    Assigning labels to pre-assigned (Autodial) numbers. on page 63 2. Select the number you want to call. 3. Press the Call softkey or the OK button. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 41: Making A Call Using Edit Dialing

    2. If you are working with a redial list, scroll to the number you want to call and press Call or OK. Your system administrator can disable Redial functionality. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 42: Calling A Person From The Contacts List

    3. Scroll up or down to select the person or number you want to call. 4. Select the person or number you want to call. 5. Press the Call softkey or the OK button. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 43: Calling A Person From The Directory

    6. Enter the person's full or partial last name. 7. Press Search or the OK button to start searching the directory. 8. When the person you want displays, press Call to call the person. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...
  • Page 44 Making a call ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 45: Chapter 4: About Forwarding Calls

    About this task Your phone might have several forwarding features. Procedure 1. From the Phone screen, scroll right to access the Features menu. 2. Select Call Fwd. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 46: Turning Off Call Forwarding

    2. Scroll down to the active Call Forward button. 3. Press Select or OK When you turn off the Call Forwarding feature, you hear a confirmation tone. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 47: Chapter 5: Using The Conference Feature

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join or Conf to add the person to the conference call. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 48: Putting A Conference Call On Hold

    When you put a conference call on hold, the other parties can still talk to each other. Procedure 1. Press Hold during a conference call. 2. Press Resume or OK to resume the conference call. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 49: Chapter 6: Using Bridged Call Appearances

    You can join an existing call on a bridged line. Procedure 1. Select the bridged call in progress that you want to join. 2. Press Bridge. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 50: Making An Outgoing Call On A Bridged Line

    2. Scroll down to Exclusion and press OK or just press the corresponding line button. When you activate Exclusion during a call, all parties except you and the calling/ called party are dropped from the call. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 51: Transferring A Bridged Call To Its Own Voice Mail

    2. If necessary, scroll down to Transfer to Voice Mail. 3. Press OK or Enter to transfer the bridged call to its respective voice mail system. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...
  • Page 52 Using bridged call appearances ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 53: Chapter 7: Using The Contacts Feature

    3. Press Call to call the person or More then Edit to edit contact information. Next steps If your administrator has set up a corporate contact list or database, you can extend a search. For information, see Extended searching. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 54: Viewing A Contact's Details

    Once your cursor is in the correct position, press the Bksp softkey to remove the character to the left of the cursor. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 55: Editing A Contact

    3. Press More > Edit. 4. Choose the field you want to edit. 5. Use the dialpad and softkeys to make changes to the contact information. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 56: Deleting A Contact

    4. Press Yes to confirm or No to cancel. 5. Touch Delete again to confirm or Cancel to cancel the deletion and return to the Contact list. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 57: Chapter 8: Call Log

    If you are logging bridged calls as well as your own, bridged call details are identified by either CALL FOR: (calls made to the bridged line) or CALLED FROM: (calls made ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 58: Adding An Entry From The Call Log To Your Contacts List

    For example, if you are viewing the Outgoing calls list, only outgoing calls are deleted. However, if you are viewing the All Calls list, pressing Clear All deletes all calls. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 59: Turning Off Call Logging

    You can turn call logging on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Select Options & Settings...
  • Page 60 Call Log ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 61: Chapter 9: About Features

    Answer on page 65 Call Park on page 66 Call park Call Pickup on page 67 Call pickup Calling Party Number Blocking CPN Block page 65 ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 62: Accessing The Features Menu

    ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 63: Monitoring Other Extensions At A Glance

    The administrator might just allot a specific button to be an Autodial number, but leave the number itself blank; in this case you can add the number yourself. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 64: Setting Up Automatic Call Back

    Two numbers display with the Auto Icom feature, for example “Auto icom 2 3”. The first number denotes the intercom group number for the Dial Intercom feature. The ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 65: Call Forwarding When Your Line Is Busy Or If You Don't Answer

    1. From the Phone screen, scroll right to access the Features menu. 2. Select CPN Block. To stop calling party number blocking, see Displaying your extension on outgoing calls on page 66. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 66: Displaying Your Extension On Outgoing Calls

    1. During an active call, scroll right from the Phone screen to access the Features menu. 2. If necessary, scroll down to Call Park and press OK or just press the corresponding line button. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 67: Unparking A Call

    2. If necessary, scroll down to Call Pickup and press OK or just press the corresponding line button. 3. Answer the call as you normally would. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 68: Picking Up A Call To Another Extension

    About this task If your system administrator has set up an intercom group, you can call anyone in that group by pressing a few numbers. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 69: Tracing A Malicious Call

    Some countries, states, and localities have laws that determine if and under what circumstances you can use Malicious Call Trace (MCT) Before using the MCT feature, you must understand and comply with these laws. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 70: Recording A Call

    4. Press Enter or OK to immediately start dialing the priority call to that extension, where the call appearance will show the incoming call as a priority call. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 71: Interrupting A Call With A Whisper Page

    1. From the Phone screen, scroll right to access the Features menu. 2. Select EC 500. 3. Press OK to turn simultaneous ringing on or off. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 72: Extending A Call To Your Cell Phone (Ec500)

    4. Answer the call on your cell phone. The call remains active on your desk phone as well, so you can switch back if you want. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 73: Chapter 10: Receiving Your Messages

    Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...
  • Page 74 Receiving your messages ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 75: Chapter 11: Browser

    Web browser vary depending on how your system administrator has configured your deskphone. If you have any questions, contact your system administrator. Access the browser through the Avaya Menu. If you do not see the Browser option on the Avaya Menu, Web applications are not available for your deskphone.

  • Page 76: About Web Browser Icons And Labels

    Go to the previous or next page. Click to dial link. Scroll to this icon and press OK to dial the telephone number with which it is associated. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 77: Chapter 12: Using The Calendar

    Chapter 12: Using the Calendar If your administrator has set up the Exchange Integration option under Advanced Options on the Avaya ® Menu, you can integrate the Microsoft Exchange Server calendar with your phone. When Exchange Calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen.
  • Page 78 - To exit the calendar and return to the Phone screen, More again. - If you pressed More and want to re-display the previous set of softkeys (Call, Prev, Next), More, then Exit. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 79: Chapter 13: Limited Access During Failover

    Keep in mind that during failover certain features may not be available and telephone functionality may be limited. Check the softkeys at the bottom of the display to determine the actions you can take during failover; also try the Phone button to display the Avaya Menu for possible actions. Important: Do not log your telephone off during failover or until normal service is restored on your original telephone server.
  • Page 80 “click to dial” links will not work until the phone transitions to the alternate server. • Transitions back to the normal server will restore all original functionality. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 Comments? infodev@avaya.com...

  • Page 81: Chapter 14: About Locking And Logging In To And Out Of Your Telephone

    (Yes) or whether you are a visiting user of this phone (No). 6. Press Enter or OK. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

  • Page 82: Locking And Unlocking Your Telephone

    3. To unlock your phone, press the Unlock softkey and enter the password you use for telephone login. Logging out of your deskphone extension Procedure 1. Press Avaya Menu. 2. Scroll down and select Log Out. 3. Press Yes or OK. 4. Press Log Out to confirm.

  • Page 83: Index

    ............ clearing entries ............. setting up ............. removing an entry ..........automatic call back ............. viewing details ............Avaya Menu ............... Call parking ..............about ..............Call pickup ..............options ..............call pickup alert indication .......... setting ..............
  • Page 84 Favorites ..............setting up ............. Feature abbreviations ..........Language ..............Feature table .............. changing .............. Features ..............legal notices ..............about ..............Locking the phone ............® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...
  • Page 85 ......tracing calls ............Outgoing calls ............. Transfer ..............redialing a number ..........Outgoing Calls ..........blocking extension display ........edit dialing a number ..........® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...
  • Page 86 Voice Mail, transferring bridged call to ....... Unlocking the phone ........... Unparking calls ............Web page ..............Visiting user, logging in as .......... navigating ............. Visual Alerts ..............Whisper page ............. ® Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012...

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