Avaya 9620 Manual
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- User manual (66 pages) ,
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- Quick reference manual (8 pages)
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Summary of Contents for Avaya 9620
- Page 1 For bulk discounts, product demonstrations, free product trials & world-wide Avaya orders, please contact: Telefonix Voice & Data UK (+44) 01252 333 888 info@telefonix.co.uk http://www.telefonix.co.uk/...
- Page 2 Avaya 9620 Manual For the latest information about the Avaya 9620, please visit: http://www.telefonix.co.uk/avaya-9620/ 40DHB0002USEP - I...
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Page 3: Table Of Contents
The 4620 Telephone Page ii Contents To Delete an Individual Log Entry ....22 The 4620 IP Telephone .... 4 To Turn a Log Entry into a Speed Dial..22 Overview of the 4620 ........4 Web Browsing......23 Call Appearance Keys........6 Overview of Web Browsing...... - Page 4 The 4620 Telephone Page iii PickA - Call Pickup Any ....... 33 PickG - Call Pickup Group ......33 PickM - Call Pickup Members...... 33 Queue - Call Queue........33 Recor - Call Record ........34 RngOf - Ringer Off........34 Relay - Relay Pulse ........
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Page 5: The 4620 Ip Telephone
The 4620 IP Telephone Overview of the 4620 This guide covers the use of the Avaya 4620 telephone on Avaya IP Office telephone systems. The diagram below shows the face of the 4620 telephone and contains numbered “callouts”, which identify the phone’s primary features and buttons. - Page 6 The 4620 Telephone Page 5 Displays the Options main screen, from Options which display and application settings can be updated. Page Right/Left Shifts from one page to another in the same application, when the display presents the paging indicator ( ). These buttons have no effect when the paging indicator is not displayed.
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Page 7: Call Appearance Keys
The 4620 Telephone Page 6 Call Appearance Keys The default first page of the main call screen contains three keys set as ‘call appearance’ keys. These keys show that the 4620 is a multi-line phone and are indicated as a=, b= and c=. Note: The number of call appearance keys can vary and the descriptive text shown next to the key when idle can be changed. -
Page 8: Call Handling
The 4620 Telephone Page 7 Call Handling Answer Incoming Calls When there is an incoming call, you will hear a ringing tone and a blinking bell icon appears on the associated call appearance screen. To answer an incoming call, do one of the following: Answering the first incoming call 1. -
Page 9: Mute
The 4620 Telephone Page 8 • To change the volume, use the buttons. The display bar at the top of the display screen shows the volume level. (There are eight volume levels.) Changing from speakerphone to handset 1. Pick up the handset and continue talking. Changing from handset to speakerphone 1. -
Page 10: Transfer
The 4620 Telephone Page 9 Transfer The Transfer feature lets you transfer a call from your telephone to another extension or outside number. Transferring a call to another telephone 1. With the call active (or with only one held call and no active calls), press the Transfer. -
Page 11: 4620 Ip Telephone Options
The 4620 Telephone Page 10 4620 IP Telephone Options Telephone Options Overview (Option) button will allow viewing and configuring of certain phone settings. These options are different from the function keys that require configuration by the system administrator. The phone settings available include: •... -
Page 12: Application Option
Cancel.) After saving or canceling, the first Options Main screen displays. Phone Screen on Calling This action is not supported with the 4620 IP Telephone on Avaya IP Office System. Display Call Timers This action controls whether the duration of the current call is displayed or not. -
Page 13: Message Display Rate
The 4620 Telephone Page 12 Message Display Rate When the IP Office sends messages to your phone that are longer than the display area, the first part of the message is presented for a specific time interval. The second part of the message is then displayed for a specific time interval. -
Page 14: Personal Ringing Options
The 4620 Telephone Page 13 Personal Ringing Options The 4620 IP Telephone has eight ringing pattern options. You can hear the patterns and select the preferred one by using the Personal Ringing option. Select this option from the Options Main screen, accessed by pressing the phone’s Option button. -
Page 15: Miscellaneous Information
The 4620 Telephone Page 14 Miscellaneous Information The miscellaneous status screens provide additional information about your telephone and its connections. Contrast Control On first-time startup, the 4620 IP Telephone’s display area contrast is set to a mid-level. Should you need to adjust it to better suit your work environment and lighting, 15 contrast levels are available. -
Page 16: Reinstating The Phone
Due to the technical nature of this feature, it is highly recommended that you consult with the system administrator before making any configuration changes. Feature Button Labeling This action is not supported with the 4620 IP Telephone on Avaya IP Office System. 4620 User’s Guide Page 15... -
Page 17: Display Language Selection
The 4620 Telephone Page 16 Display Language Selection Non-English speaking users can change the user interface language displayed on their 4620 IP Telephones. This language selection feature is accessible via the Options button. Language options are: • English (the default display language) •... -
Page 18: Speed Dials
The 4620 Telephone Page 17 Speed Dials Overview of Speed Dials The 4620 can store up to 108 personal speed dials, accessed by selecting SpDial on the display. • The speed dials are sorted alphabetically. • Pressing the key adjacent to an name, dials the speed dial number stored with that name. -
Page 19: Using Speed Dials
The 4620 Telephone Page 18 Using Speed Dials Accessing the Speed Dial Directory/Dialing a Speed Dial Note: You can use the speed dial directory to make a call with the handset on hook or off hook. 1. Press SpDial to display the speed dial directory. •... -
Page 20: Adding A New Speed Dial
The 4620 Telephone Page 19 Adding a New Speed Dial 1. Access the speed dial directory (see "Accessing the Speed Dial Directory/Dialing a Speed Dial" on page 18). 2. Press Add. 3. The cursor, a symbol, in initially in the empty name field. You can move between Name and Number entry by pressing the adjacent key. -
Page 21: Using The Call Log
The 4620 Telephone Page 20 Using the Call Log Overview of the Call Log The 4620 maintains a call log, accessed by selecting Log on the display. The call logs keeps logs of missed calls, outgoing calls made and incoming calls answered. -
Page 22: Using The Call Logs
The 4620 Telephone Page 21 Using the Call Logs To Access the Call Logs 1. Press the key under Log. • If Log is not shown, you may have to press Phone Exit to exit the current screen function. 2. The call log always opens in the Missed calls log. 3. -
Page 23: Using Individual Log Entries
The 4620 Telephone Page 22 Using Individual Log Entries Each call log entry can be viewed individually. You can then delete the entry or use it to add a new speed dial. To Display an Individual Log Entry 1. Locate the log entry in which you are interested. 2. -
Page 24: Web Browsing
The 4620 Telephone Page 23 Web Browsing Overview of Web Browsing The 4620 can act as a web browser for WAP (Wireless Application Protocol) web sites. These web sites contain pages written in a language called WML (Wireless Markup Language). The 4620 supports WML1.2. If your telephone system has been setup with a default WAP website, the 4620 will display Web. -
Page 25: Web Navigation Controls
The 4620 Telephone Page 24 Web Navigation Controls Having pressed display Web to access your default WAP website, the 4620 display shows a number of navigation controls. • Navigation Icon Buttons: These appear on the right-hand side of the web display. Note that they may appear grayed out when not useable. -
Page 26: Entering Data
The 4620 Telephone Page 25 Entering Data Some web pages may require you to enter data into a text field and then submit that data. For example, if you browse to a search engine web site like Google, you may be asked to enter a search field. •... -
Page 27: Function Keys
The 4620 Telephone Page 26 Function Keys Overview of Function Keys Function keys enable personalization of the 4620 IP telephone. Functions listed in this section are available only if the system administrator has programmed them. If programmed, the function’s abbreviated names will appear on the telephone display menu corresponding to Functions This section lists the programmable functions available on the 4620 IP... -
Page 28: Cfrwd - Call Forwarding All
The 4620 Telephone Page 27 When the extension becomes free or is next used, Ring Back to and the number appears on the phone that set the callback. Pressing answers the ringback and starts a call to the callback target. Cfrwd - Call Forwarding All Switches call forwarding on/off and sets the forwarding number. -
Page 29: Conf+ - Conference Add
The 4620 Telephone Page 28 Conf+ - Conference Add Places all calls held by the extension into a conference. Pressing Conf+ places the extension and any calls it has put on hold into a conference. This function will not work if the extension has a current call. -
Page 30: Dndx+ - Do Not Disturb Exception Add
The 4620 Telephone Page 29 DNDX+ - Do Not Disturb Exception Add Adds the specified number to the extension's do not disturb exception list. This function requires entry of the calling number when programmed. That number is then shown next to DNDX+. Pressing DNDX+ adds the set number to the extension's do not disturb exception list. -
Page 31: Fwuon - Forward Unconditional On
The 4620 Telephone Page 30 FwUOn - Forward Unconditional On Switches the extension to forward all its calls except hunt group calls. Pressing FwUOn toggles the extension's forward on busy state. When on, FwUOn is shown on a dark background and the top line of the display includes a D. -
Page 32: Here+ - Follow Me Here
The 4620 Telephone Page 31 Here+ - Follow Me Here Forwards calls to the target extension to this extension. This function requires the original target extension to be entered when programmed. The extension number is then shown next to Here+. Pressing Here+ sets the target extension's Follow Me To number to that this extension. -
Page 33: Holdcw - Hold Call Waiting
The 4620 Telephone Page 32 HoldCW - Hold Call Waiting Places the current call on hold and connects any call waiting. Pressing HoldCW places the current call on hold and connects a waiting call without any the phone ringing. IAuto - Automatic Intercom Connects call to the extension without ringing. -
Page 34: Natim - Set No Answer Time
The 4620 Telephone Page 33 NATim - Set No Answer Time Sets the extension's no answer time after which ringing calls are forwarded or go to voicemail. This function requires the time in seconds to be entered when programmed. The value is shown next to NATim. Pressing NATim sets the extension's busy wrap up time to the indicated number of seconds. -
Page 35: Recor - Call Record
The 4620 Telephone Page 34 Recor - Call Record Records the current call at the specified target extension. This function requires entry of a target extension number when programmed. When Recor is pressed, the target extensions current call is recorded into their voicemail mailbox. -
Page 36: Steal - Call Steal
The 4620 Telephone Page 35 Steal - Call Steal Take over a call from a specified extension or retrieve a call just transferred or forwarded. If a target extension number is entered when this function is programmed, Steal displays that number. Pressing Steal when the target extension has a call will take over the call. -
Page 37: Management And Troubleshooting
The 4620 Telephone Page 36 Management and Troubleshooting Overview The 4620 IP Telephones are relatively trouble-free. This chapter provides helpful information for: • Testing your telephone to be sure it is operating correctly. • Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutions. - Page 38 The 4620 Telephone Page 37 Phone does not activate after Allow a few minutes for re-initialization a power interruption. after unplugging, powering down the phone, server problems, or other power interruption causes. Display shows an Most messages involve server/phone error/informational message interaction.
- Page 39 The 4620 Telephone Page 38 SPEED DIAL APPLICATION: You cannot dial out using any Dial button. Check that all call Speed Dial entries. appearances (incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.
- Page 40 The 4620 Telephone Page 39 WEB APPLICATION: Pressing the Web soft Check with your LAN Administrator to see if key does not display a the web server is down, if there are network website. connectivity problems, or other network problems. Your administrator must administer settings Dialing from this application for the Enhanced Dialing feature beyond...
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Page 41: Resetting The Ip Telephone
The 4620 Telephone Page 40 Resetting the IP Telephone Reset your IP Telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. Resetting Your Phone This basic reset procedure should resolve most problems. 1. -
Page 42: Power Cycling Your Phone
The 4620 Telephone Page 41 Power Cycling Your Phone Use the power cycle with your System Administrator’s approval only if the basic or programmed reset procedure cannot be performed or does not correct the problem: 1. Unplug the phone and plug it back in. •... -
Page 43: Index
The 4620 Telephone Page 42 Index AError! No index entries found. Answer Incoming Calls 7 Answering Waiting Calls 7 Application Options 11 Personalizing Redial 11 Phone Screen on Answer 11 Phone Screen on Calling 11 Display Call Timers 11 Message Display Rate 12 Call Appearance Width 12 Visual Alerting 12 Call Log 12... -
Page 44: Ip Office 40Dhb0002Usep - Issue 1 (4Th November
The 4620 Telephone Page 43 Function Keys 26-35 Account Code Entry (Acct) 26 Abbreviated Dial (AD) 26 Appearance (Apear) 26 Automatic Callback (AutCB) 27, 28 Automatic Intercom (IAuto) 32 Call Forwarding All (Cfrwd) 27 Call Intrude (Intru) 32 Call Park (Cpark) 27 Call Park to Other Extension (Park) 33 Call Pickup (CPkUp) 27 Call Pickup Any (PickA) 33... - Page 45 The 4620 Telephone Page 44 Hunt Group Enable (HGEna) 31 Hold Music (Music) 32 Internal Auto-Answer (HfAns) 30 Relay Off (Rely-) 34 Relay On (Rely+) 34 Relay Pulse (Relay) 34 Ringer Off (RngOf) 34 Send All Calls (SAC) 34 Set Hunt Group Night Service (HGNS+) 31 Set Hunt Group Out of Service (HGOS+) 31 Set No Answer Time (NATim) 33 Set Wrap Up Time (WUTim) 35...
- Page 46 The 4620 Telephone Page 45 Personal Ringing Options 13 Phone Button, Description Phone Screen Display 11 On Answer 11 Power Cycling the Phone 41 Redial 5, 11 Personalizing 11 Resetting the Phone 40 Ringing Options 13 Speakerphone 7 Feature 7 Speaker LED Indicator 5 Speed Dial 17, 18, 38 Adding a new 19...
- Page 47 The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others. Intellectual property related to this product (including trademarks) and registered to Lucent Technologies have been transferred or licensed to Avaya.
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