Page 1 Avaya one-X™ Deskphone Edition 1.0 9620, 9630, 9640, 9650 connected to Integral Enterprise Benutzerhandbuch User’s guide Manual de usuario Manuel utilisateur Manuale d’uso Gebruikersdocumentatie...
Page 2: Table Of Contents
Additional functions ...11 User manual in other languages ...11 Always dispose of old equipment correctly – keep our environment tidy ...12 Your Avaya IP telephone at a glance ...13 All the keys at a glance ...15 Getting to know your telephone The display helps you ...18...
Page 3 Making calls remotely via the system* ... 34 Answering calls ... 35 When you are called ... 35 When another telephone receives a call (pick-up call) ... 36 Putting a call on hold ... 36 Making calls without the handset ... 37 Hearing the caller through the speaker (monitoring) ...
Page 4 Editing a call list (call log – missed) ...67 Open call list ...67 Function list ...68 Switching between the function list and the telephone status (standard display) 68 Entering a function in the function list ...68 Entering a function in the function list ...69 Deleting functions or destinations from the function list ...70...
Page 5 Telephoning with partners* Setting up partner names ... 87 Information about partners on the display ... 89 Information about partners on function keys (9650) ... 90 Calling a partner ... 91 Answering a call for a partner ... 92 Assigning partners to another key ... 93 Hiding partner keys ...
Page 6 Carrying out immediate central data saving* ...137 Blocking central data saving ...138 Setting up VIP functions* ...139 Using the executive telephone as a two-way intercom system to the secretary 139 Announcements from the executive telephone ...142 Using the VIP functions ...145 Activating Handsfree Answer Back* ...146...
Page 7 Contents Setting 802.1X registration data* ... 163 Saving user data* ... 165 Load user data ... 166 Recognition of partial numbers ... 167 Creating new partial number entries ... 168 Editing partial number entries ... 169 Deleting partial number entries ... 170 Customizing the call list* ...
Page 8: Familiarizing Yourself With Your Telephone
Familiarizing yourself with your telephone Familiarizing yourself with your telephone Familiarizing yourself with your telephone Important information ...9 Your Avaya IP telephone at a glance ...13 All the keys at a glance ...15...
Page 9: Important Information
We, Avaya GmbH & Co.KG, declare that the telephones Avaya one-X™ Deskphone 9620, Avaya one-X™ Deskphone 9630, Avaya one-X™ Deskphone 9640 and Avaya one-X™ Deskphone 9650 as well as the Avaya one-X™ Deskphone SMB24 Button Module comply with the fundamental requirements and other relevant provisions of Directive 1999/5/EU (Radio and Telecommunications Terminal Equipment, R&TTE).
Page 10 Familiarizing yourself with your telephone Important information Avaya is granting the end user a license within the scope of the license types described below. The permitted number of licenses and activity units for which the license is being granted is one (1), unless a different number of licenses or activity units is stipulated in the documentation or in other materials available to the end user.
Page 11: Tips On Phone Location
Place the telephone on a non-slip surface, especially if the furniture is new or has recently been cleaned or polished. Varnishes or cleaning agents may contain substances which soften the base parts of your telephone, and softened bases can leave undesirable marks on furniture. Avaya cannot assume liability for damage of this kind. Repairs The equipment may only be opened or repaired by a qualified technician.
Page 12: Always Dispose Of Old Equipment Correctly - Keep Our Environment Tidy
To reduce the risk of these substances being released into the environment and to reduce the burden on natural resources, it is also possible to participate in Avaya's used equipment return system. This system ensures the correct recycling of old equipment as well as the...
Page 13: Your Avaya Ip Telephone At A Glance
Your Avaya IP telephone at a glance Your Avaya IP telephone at a glance 9620 9630/ 9640 Familiarizing yourself with your telephone 22411 22399 22567 22399 22411...
Page 14 Familiarizing yourself with your telephone Your Avaya IP telephone at a glance 9650 USB port (rear of the casing) Message indicator Call list entry Information line Display keys or LEDs (9620) next to menu items Assignment of softkeys Softkeys Switch level functions...
Page 15: All The Keys At A Glance
For example, when a call log entry is selected you can select the number with the OK key. Switch level (9630/9640/9650): Switches the active level of the softkeys or function keys. When this key's LED is flashing rapidly it means that a partner is being called who has been assigned to a softkey or function key (also at a non-displayed level).
Page 16 Each telephone has four softkeys. Function keys with LED (only 9650): Functions, call numbers and partners that are assigned to these keys can be accessed with one touch of a key. The function is shown on the display above each key.
Page 17: Getting To Know Your Telephone
Getting to know your telephone Getting to know your telephone Getting to know your telephone The display helps you ... 18 Basic rules of operation ... 19 ... telephoning made easy ... 24 Initial operation of your telephone ... 25...
Page 18: The Display Helps You
Getting to know your telephone The display helps you The display helps you The displays guide you step-by-step phone operation. The display gives you a lot of information, e.g. about your current call. The phone number of all external callers appears in the display, assuming they have not disabled number ID display.
Page 19: Basic Rules Of Operation
Press the "Cancel" key to cancel the action. Unsaved changes will be discarded. Press the "Back" key to cancel the action. You then move up one menu level or go to the idle display. Getting to know your telephone at the beginning...
Page 20: What Does The Idle Display Show
• Name or phone number • Day, date, time • The active level of the function keys (9650) or softkeys (9620-40) • Additional information on the status of your telephone, e.g. "Second call on" • You can also configure the phone to display the function list when the phone is ↑...
Page 21: Function Keys (9650)
4 (9630, 9640). These functions can be accessed by pressing the function keys (9650) or softkeys (9630, 9640). In the 9650 you can assign functions to up to seven levels; in the 9630 and 9640 you can assign up to five levels.
Page 22: Entering Text
Getting to know your telephone Basic rules of operation Entering text In phone book entries, the first letter of a word is automatically capitalized. You enter the desired text using the number keys with letters. Using the following table, you can see how many times you have to press the...
Page 23 • If the cursor is in the middle of the text, characters are entered in front of the cursor position. • In phone book entries, the first letter of a word is automatically capitalized. You can use the "#" key to switch between upper and lower case within a word. Getting to know your telephone...
Page 24: Telephoning Made Easy
Getting to know your telephone ... telephoning made easy ... telephoning made easy You can configure the following settings immediately or during your first telephone calls: ↑ • Adjust the volume ( your environment. • Adjust the contrast or the ↑...
Page 25: Initial Operation Of Your Telephone
(responsible for access rights) is automatically started in the telephone. Usually a gatekeeper is found, and you can then make a call right away. However, it will not yet be possible to take calls. To do this you first have to enter your number and PIN in the "User administration"...
Page 26 • You can only ever be reached on one telephone under your number (extension number). So if you log on to a second telephone with PIN and extension number, you can then be reached there under your number (extension number) but no...
Page 27: Selecting The Gatekeeper When Logging In
Initial operation of your telephone Selecting the gatekeeper when logging in You can select a gatekeeper other than the standard gatekeeper when you log in. This requires your system administrator to have compiled a list of gatekeepers. The phone shows the logon display.
Page 28: Telephoning As Usual
Telephoning as usual Telephoning as usual Telephoning as usual Making a call ...29 Answering calls ...35 Making calls without the handset ...37 Making several connections ...39 Diverting calls ...52 Answering calls elsewhere (follow-me)* ...59...
Page 29: Making A Call
You can call the last ten numbers dialed again (redial used numbers using the destination keys. You can have calls returned automatically within your telephone system when a busy line is free again. You can also switch off phone number and charge displays.
Page 30: Making A Call With A Destination Key
The internal number you dialed is free or busy: Scroll to the Automatic callback menu item. Confirm selection. Replace the handset. Your telephone rings as soon as the other line is free. Lift the handset. The other line is called automatically via the communication server.
Page 31: Callback Request
Making a call Callback request Callback request allows you to enter an explicit callback request in the subscriber's ↑ when their phone is free or busy. The callback request is also entered Call list ( ↑ in your Redial list ( 66).
Page 32: Repeatedly Dialing A Number
Telephoning as usual Making a call Repeatedly dialing a number* The connection dialed is busy. Scroll to the Automatic redial menu item. Confirm selection. Replace the handset. Dialing is repeated up to nine times at intervals of 30 seconds. If you press any key or lift the handset, automatic redial will stop. •...
Page 33: Cutting In On Another Call
• Cutting in is only possible within your system and must be programmed for your telephone and the other telephone concerned. If you require this option, contact your system administrator. Ending cut-in* Scroll to the End cut-in menu item.
Page 34: Making Calls Remotely Via The System
You can call your communication server from outside, e.g. to make expensive overseas calls via the system. The charges are then incurred by the system. This is possible from any telephone with DTMF suffix dialing. server, e.g. 069 7505, from the external telephone.
Page 35: Answering Calls
(e.g. editing a phone book entry). When you are called Your telephone rings. The call is shown on the display. Lift the handset. • Making calls without the handset: Press S •...
Page 36: When Another Telephone Receives A Call (Pick-Up Call)
Confirm selection. Your telephone rings and you answer the call as usual. • You can also create a macro ( When this telephone rings, you will then be able to pick up the call by pressing a single key. • If your communication server is configured accordingly, you have another option for picking up a call.
Page 37: Making Calls Without The Handset
Making calls without the handset Making calls without the handset The Monitoring function (you can hear the person with whom you are talking over the loudspeaker) and Handsfree function (the person with whom you are talking can be heard over the loudspeaker and you can speak to him/her using the built-in microphone) can be accessed via the S You can activate handsfree operation before making a call by pressing the S key.
Page 38: Continuing A Call Handsfree With The Handset Off-Hook
Telephoning as usual Making calls without the handset Continuing a call handsfree with the handset off-hook During a call: Press the S PEAKER Replace the handset. You can hear the other person out loud and you can also talk to them with the handset on-hook.
Page 39: Making Several Connections
Making several connections Making several connections You can answer an additional call to several parties alternately and switch back and forth between them as you wish. You can speak with two callers simultaneously (conference). Forwarding additional callers Now you want to forward the additional caller to number 1234, for example: Scroll to the New call to...
Page 40: Answering An Additional Call (Second Call)
Telephoning as usual Making several connections Answering an additional call (second call) Someone calls you while you are on the phone, e.g. from number 06975058. The call is shown on the display, e.g. flashes. Answer the call. You are connected to the second caller. The first caller is on hold and cannot hear your other conversation.
Page 41: Speaking To Parties Alternately
Making several connections Speaking to parties alternately If you want to speak with a call party (e.g. 06975058) who has been put on hold: Scroll to the menu item with the rapidly flashing display key/LED, e.g. 06975058. Confirm selection. The other party is now on hold. Forwarding additional callers Someone calls you while you are on the phone, e.g.
Page 42: Three-Way Conference
Telephoning as usual Making several connections Three-way conference You can set up a conference with a maximum of two callers. • If the "multiple conference" feature has not been enabled in your communication server, you can always work with a three-way conference. •...
Page 43 Making several connections Adding a conference participant to a call via refer-back During a call (e.g. with 06975058): Press the "Refer-back" function key. The other party is on hold. Enter number of second conference participant. When you are connected to this participant, you can initiate the conference. Scroll to the Conference with 06975058 menu item.
Page 44 Telephoning as usual Making several connections Connecting conference participants with each other During the conference: Scroll to the Transfer to ... menu item. Confirm your selection. • You can also connect the two conference participants with one another by replacing the handset. Ending a conference During the conference: Press the "Drop"...
Page 45: Multiple Conference
Making several connections Multiple conference* Multiple conference allows a subscriber to set up a conference with up to seven other subscribers. The person setting up the conference is the designated Controller, while the others are designated as passive participants. • If a multiple conference cannot be activated from the phone or communication server, then a three-way conference is set up automatically from the phone.
Page 46 Telephoning as usual Making several connections List of all conference users The conference controller has a list of all conference users at his disposal in order to manage the multiple conference. The list appears automatically when the third conference participant is added to a conference.
Page 47 Making several connections Adding a participant During a call: Scroll to the Conference with ... menu item. Confirm selection. The multiple conference is put on hold. Enter the number of the conference participant. When you are connected with the participant, he is added to the conference immediately and multiple conference is reactivated.
Page 48 Telephoning as usual Making several connections Switching to waiting subscribers There are several refer-backs waiting: Scroll to the appropriate refer-back back to ... Confirm selection. You are now reconnected with the desired subscriber. You can • Disconnect this connection by pressing the "Drop" key •...
Page 49 Making several connections Disconnecting participants from the conference The conference controller has the option of disconnecting a caller. If the conference has more than two conference participants, use the list of all conference users. In the case of a three-way conference, the controller can use: To scroll to the Remove from conf ...
Page 50 The conference controller can end the multiple conference as follows: Replace the handset. The controller's connection is disconnected. The conference continues without a controller at the expense of the original controller. The telephone returns to the idle state. Pressing the "Drop" softkey disconnects all connections, ending the multiple conference.
Page 51 The passive participant in a multiple conference can end participation as follows: Replace the handset. The participant is disconnected from the conference The telephone returns to the idle state. Press the "Drop" softkey. The participant is disconnected from the conference Dialing a new number may be possible, depending on the local setting.
Page 52: Diverting Calls
You can therefore decide whether to answer the call or not. In the call diversion menu, you can also set up your telephone so that it and another telephone both ring at the same time when there is a call (double call).
Page 53: Diverting Calls If Your Line Is Busy
Diverting calls Diverting calls if your line is busy* Press the softkey "Call div." or Scroll to the on busy: menu item. Enter the internal number to which you want to divert calls, e.g. to 1234. Confirm selection. Call diversion is now activated. The message Call div. on busy to 1234 appears in the display.
Page 54: Setting Up And Activating The Double Call Destination
Telephoning as usual Diverting calls Setting up and activating the double call destination* Press the softkey "Call div." or Scroll to the Double call menu item. Enter the internal phone number of your double call destination. Confirm selection. Double call is now activated. The message Double call to 1234 appears in the display.
Page 55: Changing Call Diversion Remotely
Changing call diversion remotely* You can call your communication server from outside to set up or change call diversion for your telephone or for other telephones. This is possible from any telephone with DTMF suffix dialing. Select the subscriber whose call diversion is to be changed: server, e.g.
Page 56: Automatic Call Diversion
Telephoning as usual Diverting calls Automatic call diversion By granting appropriate authorization, the Service Department can allow users to activate call diversion at a certain time and then deactivate this call diversion at a later point in time. Two destinations with different time slots can be programmed. The Call diversion menu is expanded by the following extra menu items: •...
Page 57 Diverting calls Set automatic This is where you set up the time slots for automatic call diversion. This does not switch on or activate call diversion. You do this with the Activate automatic menu item. Press the softkey "Call rout." or Scroll to the Set automatic menu item.
Page 58 Telephoning as usual Diverting calls Automatic 1/Automatic 2 Press the softkey "Call div." or Scroll to the Automatic 1 or Automatic 2 menu item. Confirm selection. The call diversion window will be activated. This is indicated in the call diversion status display by a check mark in front of the call diversion status.
Page 59: Answering Calls Elsewhere (Follow-Me)
Answering calls elsewhere (follow-me)* Answering calls elsewhere (follow-me)* You can also use another telephone to set up call diversion to your own phone. You first have to prepare this function on your own telephone. The follow me function is set, activated and deactivated with particular codes. Please ask your system administrator for the valid codes.
Page 60: Deactivating Follow Me At A Different Telephone
Telephoning as usual Answering calls elsewhere (follow-me)* Deactivating follow me at a different telephone At another phone: Lift the handset. Press the "pound" key and enter the code, e.g. "14". Dial your own phone number. Replace the handset.
Page 61: Making Calls With Ease
Editing a redial list (call log – outgoing) ... 66 Editing a call list (call log – missed) ... 67 Function list ... 68 Using the phone book ... 71 Requesting messages ... 75 Viewing charges ... 77 Set reminders (appointments) ... 79 Locking the telephone ... 82...
Page 62: Editing The Call Log
Editing the call log Editing the call log The call log provides you with an overview of all of your telephone activities. It lists your missed calls (call list, max. 30 entries), your outgoing calls (redial list, max. 10 calls) and your answered calls (max. 10 calls).
Page 63: Filtering Call Log Displays: Redial, Call List, Completed Calls
Scroll to the desired number, e.g. 006975051234. Lift the handset. • You can also select the desired entry straightaway using "OK", so that the connection can then be made using "Dial." Your telephone automatically switches to handsfree. Making calls with ease...
Page 64: Deleting An Entry
Making calls with ease Editing the call log Deleting an entry Press the keyC ALL LOG Scroll to the desired number, e.g. 006975051234. Press the "Delete" softkey. A prompt appears in the info line. Press the "Delete" softkey again. • If a redial with callback request is deleted, then the corresponding entry is also deleted in the call list of the person you want to call back.
Page 65: Viewing Audio Data
Editing the call log Viewing audio data The call log also contains the audio data for every call entered there (this is information about the voice quality during the call). Press the keyC ALL LOG Scroll to the desired entry, e.g. 0069123456. Press the "Details"...
Page 66: Editing A Redial List (Call Log - Outgoing)
Making calls with ease Editing a redial list (call log – outgoing) Editing a redial list (call log – outgoing) The redial list can contain up to 30 entries. Up to ten of these are reserved for the most recently dialed numbers. The system administrator can, however, change the number of entries.
Page 67: Editing A Call List (Call Log - Missed)
Editing a call list (call log – missed) Editing a call list (call log – missed) If you do not answer a call, it is saved to the call list with its time and date. The LED in the C key then lights up.
Page 68: Function List
• You can also configure the phone to display the function list when the phone is ↑ idle 151). Switching between the function list and the telephone status (standard display) In idle state: Press "right arrow" and "left arrow." Entering a function in the function list Press the M key.
Page 69: Entering A Function In The Function List
Function list Scroll to the Add to function list menu item. Add the selected function. Entering a function in the function list Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Keys menu item. Confirm selection.
Page 70: Deleting Functions Or Destinations From The Function List
Making calls with ease Function list Deleting functions or destinations from the function list Open the function list by pressing the "right arrow" and "left arrow." Scroll to the function or destination that you wish to delete. Press the "Delete" softkey. You are prompted. Press the "Delete"...
Page 71: Using The Phone Book
Using the phone book Using the phone book Your telephone has a personal phone book. In it, you can store up to 267 phone numbers with their associated names, which will only be available on your telephone. You can then dial these numbers quickly and easily. You can modify the individual phone book entries yourself.
Page 72: Dialing An Entry From The Phone Book
• You can use the "Details" softkey to display additional information about the selected entry. • Press the "Call" key to initiate a call. Your telephone automatically switches to handsfree. • To reach the desired entry more quickly, you can also enter one or more of the first letters in the name.
Page 73: Deleting An Entry
Lift the handset. • You can also select the desired entry straightaway using the "Details" softkey, so that the connection can then be made using "Dial". Your telephone automatically switches to handsfree. • You can also search for a name or phone number by using an asterisk "*" as a wild card (as you can on your PC).
Page 74: Saving An Entry From The Main Phone Directory In The Local Phone Directory
Making calls with ease Using the phone book Saving an entry from the main phone directory in the local phone directory* Press the P HONE BOOK Press the "Main" softkey. Enter one or more of the first letters in the name. Scroll to the desired entry, e.g.
Page 75: Requesting Messages
Press the M ESSAGE Scroll to the desired entry, e.g. Voicemail 1 069123456. Confirm selection. Your telephone automatically switches to handsfree and dials the voicemail number. You are then guided through voicemail operation. function key. You can obtain more ESSAGE...
Page 76: Deactivating Call Diversion To Voicemail
Making calls with ease Requesting messages Deactivating call diversion to voicemail Press the M ESSAGE Select active call diversion to voicemail (marked by "on"), e.g. to: 4321 (on) Confirm selection. Call diversion is now deactivated. Deleting a message* Press the M ESSAGE Scroll to the desired message, e.g.
Page 77: Viewing Charges
Viewing charges Viewing charges All call charges incurred since the last reset are stored and totaled in your telephone system. You can view the charges for your last four calls and delete the displays. You can also have the current charges displayed during a call in units or in your local currency.
Page 78: Switching The Charge Display To Units
You want to dial a number with a project PIN or private PIN. Enter the external line code that is set up in your telephone system for dialing with a project or private code, e.g. "1". This external line code may have 1 to 5 digits.
Page 79: Set Reminders (Appointments)
Set reminders (appointments) Set reminders (appointments) You can set your telephone to remind you of important appointments. You can enter and be reminded of up to 10 appointments. You can select whether you wish to be reminded once or every day.
Page 80: Viewing Appointments
Making calls with ease Set reminders (appointments) Viewing appointments In idle state: Scroll to the Appointment enabled menu item. Confirm selection. The existing appointments are shown. Appointment message At the relevant time, the signal tone sounds and the appointment message appears on the display.
Page 81: Deactivating Appointments
Set reminders (appointments) Deactivating appointments Press the M key. Scroll to the Appointments menu item. Confirm selection. Scroll to the desired appointment. Confirm selection. Scroll to the Appointments One-time appointmentmenu item. Set to Appointments off. Press the "Save" softkey. Deleting appointments In idle state: Scroll to the Appointment enabled menu item.
Page 82: Locking The Telephone
• If central locking is enabled in your communication server, the default setting may also be "00000" (if five-digit) or "000000" (if six-digit). If you have any questions please contact your system administrator. • The lock PIN is identical to the PIN for logging on the IP telephone. ↑ 134)
Page 83: Locking The Telephone
• You can only lock the phone if you have changed the default PIN. Unlocking the telephone In the idle display: Scroll to the Telephone locked status message. Confirm selection. Enter the current PIN. Confirm input. If you enter the wrong PIN three times in succession, the telephone will be blocked for 15 minutes.
Page 84: Automatic Locking
Making calls with ease Locking the telephone Automatic locking The automatic lock can be activated or deactivated. Press the M key. Scroll to the Lock menu item. Confirm selection. Scroll to the Automatic lock menu item. Confirm selection. Scroll to the desired setting.
Page 85: Lock At
Locking the telephone Lock at Press the M key. Scroll to the Lock menu item. Confirm selection. Scroll to the Lock at menu item. The cursor will flash under the first number where you can enter the hour (ten's place). You can enter the following: 0, 1, 2. Afterwards, you can specify the one's place for the hour and then the minutes.
Page 86: Telephoning With Partners
Your system administrator can connect several telephones on your system to a partner group (9650: max. 16 partners; 9630, 9640: max. 10 partners). The display tells you what each partner is doing. You can set your telephone to sound a short tone whenever one of your partners receives a call (partner beep).
Page 87: Setting Up Partner Names
Setting up partner names Setting up partner names Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt my partners menu item. Confirm selection.
Page 88 Telephoning with partners* Setting up partner names • If nothing has been entered in the "Short name" field, then the first three letters of the name entered in the "Long name" field appear when a call diversion is set up to the partner or from the partner. •...
Page 89: Information About Partners On The Display
Information about partners on the display Information about partners on the display By default, all partners are assigned to function keys. You are informed about your partners' activities in the assigned display fields. 4711 4711 4711 4711 4711 711 715 Partner "4711"...
Page 90: Information About Partners On Function Keys (9650)
Telephoning with partners* Information about partners on function keys (9650) Information about partners on function keys (9650) In the 9650, the partner statuses are additionally displayed for the assigned display fields by the LEDs of the function keys: Partner status...
Page 91: Calling A Partner
Telephoning with partners* Calling a partner Calling a partner Lift the handset. Press the function key for the desired partner.
Page 92: Answering A Call For A Partner
Telephoning with partners* Answering a call for a partner Answering a call for a partner A partner telephone rings and the corresponding display flashes: Press the Partner key and wait until the call reaches you. Lift the handset.
Page 93: Assigning Partners To Another Key
Assigning partners to another key Assigning partners to another key Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt my partners menu item. Confirm selection.
Page 94: Hiding Partner Keys
Telephoning with partners* Hiding partner keys Hiding partner keys Press the M Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt my partners menu item. Confirm selection.
Page 95: Activating Partner Beep
Activating partner beep Activating partner beep Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt my partners menu item. Confirm selection.
Page 96 10 seconds. You can now answer the call if you wish. If your partner is called, you now hear a short tone (beep). • If you set "Ringing tone" instead of "Beep", the normal ringing tone sounds on your telephone when your partner is called.
Page 97: Assigning Partners On The Button Module
Assigning partners on the Button Module* Assigning partners on the Button Module* You can transfer all your partners from your telephone's function keys to the display fields of a Button Module. Press the M key. Scroll to the Settings menu item.
Page 98: Partner Diversion
Telephoning with partners* Partner diversion Partner diversion Diverting calls to a partner Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Set/delete partner diversion menu item.
Page 99: Diverting Partner Calls To Your Telephone
Partner diversion Diverting partner calls to your telephone Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Set/delete partner diversion menu item.
Page 100: Diverting Calls From One Partner To Another
Telephoning with partners* Partner diversion Diverting calls from one partner to another Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Set/delete partner diversion menu item.
Page 101: Extended Partner Diversion
Partner diversion Scroll to the from Verdi to Liszt Off menu item. Press the "Modify" softkey. The display switches to from Verdi to Liszt On. Press the "Save" softkey. Partner diversion is now activated. • Instead of having to scroll through the selection list to find the desired partner, you can simply press the key assigned to that partner.
Page 102 • Partner names are replaced by the number in extended partner diversion. • You can program a macro ( partner diversion faster. In the 9650 the LED of the function key shows the current status. ↑ 123)
Page 103: Setting The Deputy Key
Partner diversion Setting the deputy key Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Set/delete partner diversion menu item. Confirm selection.
Page 104 Telephoning with partners* Partner diversion Scroll to the Select partner menu item. Confirm selection. Then select the partners for whom calls are to be diverted. Press the "Modify" softkey. The display switches to On. Press the "Save" softkey. Scroll to the Divert selected partners menu item. Confirm selection.
Page 105: Extending A Partner Group
Extending a partner group* Extending a partner group* Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt partner group size menu item. Confirm selection.
Page 106: Reducing A Partner Group
Telephoning with partners* Reducing a partner group* Reducing a partner group* Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt partner group size menu item. Confirm selection.
Page 107: Restricting Partner Signaling
Restricting partner signaling* Restricting partner signaling* Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt partner group size menu item. Confirm selection.
Page 108: Assigning A Line As The Executive Line
Within a partner group, you can create a connection for another partner telephone (executive) from your telephone. In this way, for example, a secretary can assign a line for her boss. To do this, an "Executive line" function key must be set up on the secretary's telephone.
Page 109: Setting Up A Connection For Partners
Replace the handset. The partner is now connected to the other party. Your own telephone is now free again. The partner call diversion is lifted. • If you have lifted the receiver and replace it immediately, the line is enabled,...
Page 110: Filtering
• INT and EXT for internal calls and external calls to the executive phone. • FILTER on reception's phone. On the 9650 the functions can be assigned to function keys. The respective status is then also shown with the LED.
Page 111: Filtering
Function key programming allows you to assign keys for filtering with INT and EXT. If a function key has been defined on the 9650, the LED also indicates the status. Press the "INT" or "EXT" function key. Filtering to the allocated reception desks is activated/deactivated for the corresponding call type.
Page 112: Customizing Your Telephone
Time zones ...131 Private User Mobility* ...132 Saving emergency numbers ...134 Setting up own name ...135 Relocating with the telephone* ...136 Saving personal data ...137 Setting up VIP functions* ...139 Activating Handsfree Answer Back* ...146 Audio, contrast and language settings ...147 Activating CSTA Answer Call* ...153...
Page 113: Do Not Disturb
Press the "Modify" softkey. The display changes to Signal tone Off. Confirm the change by pressing the "Save" softkey. The new setting is then saved. • To re-activate any of these tones, scroll to the respective menu item and change the setting as described above. Customizing your telephone...
Page 114: Assigning Functions/Numbers To Keys
Functions ( 180) (9630, 9640) or function keys (9650). You can then execute the functions or dial the phone numbers simply by pressing the key. • All the procedures described in this user manual assume a standard assignment of the function keys.
Page 115: Creating A Destination Key
After you enter the number: Scroll to the Consultation call On menu item. Press the "Modify" softkey. The setting changes to Off. Confirm the setting by pressing the "Save" softkey. destination and then enter the name and phone Customizing your telephone...
Page 116: Destination Key From Phone Book
Customizing your telephone Assigning functions/numbers to keys Destination key from phone book Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Keys menu item. Confirm selection. Scroll to the Set destination keys menu item.
Page 117: Changing An Existing Destination
Press the key that you want to edit. You can now change the name and the number. Confirm the change by pressing the "Save" softkey. • You can also change the existing destination by pressing the associated function key and select the "Edit destination key" menu item. key. Customizing your telephone...
Page 118: Clearing Key Assignments
Customizing your telephone Assigning functions/numbers to keys Clearing key assignments Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Keys menu item. Confirm selection. Scroll to the Set function keys or Set destination keys menu item.
Page 119: Display Key Assignment
• You can exit the menu by pressing the "Back" key. Functions keys with LED (9650) Your telephone has 8 function keys with LEDs. The LED shows you the current status of the key function. You can then, for example, see whether the function is switched on or off.
Page 120: Setting Up Macro Functions
Confirm selection. Enter the phone number to which you want to divert calls (call diversion) or from which you want to pick up calls on your telephone (pick-up). Press the "Assign" softkey. Press the key to which you want to assign the macro function. You can now see the function or number previously assigned to the key.
Page 121: Partner Diversion Macro
Now you have to select whether you require another alternative call diversion destination (e.g. from Verdi to Liszt or Frank) or whether you only require one destination (in this example: from Verdi to Liszt). Confirm selection. key. Customizing your telephone...
Page 122 Customizing your telephone Setting up macro functions Press the key to which you want to assign the macro function. You can now see the function or number previously assigned to the key. Confirm new key assignment by pressing the "Save" softkey.
Page 123: Macro-Enhanced Partner Diversion
Now enter the destination. Confirm selection. Press the key to which you want to assign the macro function. You can now see the function or number previously assigned to the key. Confirm new key assignment by pressing the "Save" softkey. Customizing your telephone...
Page 124: Coming/Going Macro
Customizing your telephone Setting up macro functions Coming/going macro You can activate a call diversion and partner diversions at the push of a button. Press the M Scroll to the Settings menu item. Confirm selection. Scroll to the Keys menu item.
Page 125: Anonymous Call
Press the "Save" softkey. The new setting has been saved. Anonymous call appears in the status display. • If you assign the function to a function key, you can enable and disable it with one push of a button. Customizing your telephone...
Page 126: Deactivating Second Call
Customizing your telephone Deactivating second call Deactivating second call If you want to answer an additional call (Second call) during a call, you can activate Second call. Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Display/Acoustics menu item.
Page 127: Deactivating Direct Dialing
Select the menu item that you wish to change, e.g. Direct digit dial. Change setting. Press the "Save" softkey. The new setting has been saved. • If you want to reactivate direct dialing for destinations, then scroll to the Direct dest. dial (Off) menu item and select On. key. Customizing your telephone...
Page 128: Deactivating Automatic Tone Dialing (Dtmf)
Deactivating Automatic tone dialing (DTMF) Deactivating Automatic tone dialing (DTMF) Your telephone is set at factory so that all post-dialed numeric keys are sent as tones during a connection. For example, you can listen to voicemail or control an answering machine remotely. These digits are neither displayed nor entered into the redial memory.
Page 129: Changing The Dtmf Pulse Duration
This can be of use when, for example, an answering machine does not react to signals from your telephone. With certain answering machines, a pulse duration of 1000 ms (slow) is required, with others 500 ms (average). Your telephone is preset to 100 ms (fast).
Page 130: Activating Key Beep Tones
Customizing your telephone Activating key beep tones Activating key beep tones You can have every press of a key be signaled by a beep (key beep). Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Keys menu item.
Page 131: Time Zones
Confirm selection. The display shows the current date and time in 26 cities. • The time that your telephone shows for a city can differ from the actual time in that city, as the change between summer and winter time is different in the...
Page 132: Private User Mobility
Private User Mobility* Private User Mobility* The Private User Mobility feature allows you to log on to any telephone within your system. You can then be reached on this telephone with your phone number and the charging units incurred will be allocated to your phone number. This function is protected by a PIN.
Page 133: Logging Out From The Telephone
Press the "Log out user" function key or the "OUT" display key (depending on whether you assigned the function to a function key or a display key). You are now logged out of this telephone. Your personal settings (call log, call list, redial, call diversion, callbacks entered) are cleared.
Page 134: Saving Emergency Numbers
• If you press the function key to which the emergency number is assigned, your telephone automatically switches to handsfree and dials the saved emergency number. • When using the central lock in your communication server, the emergency...
Page 135: Setting Up Own Name
Scroll to the Display/Acoustics menu item. Confirm selection. Scroll to the Set own name menu item. Press the "Select" softkey and enter or change your name. Confirm the change by pressing the "Save" softkey. The new setting has been saved. Customizing your telephone...
Page 136: Relocating With The Telephone
Relocating with the telephone* Relocating with the telephone* If you move to a different location in the same telephone system, you can log on with your previous phone number and previous PIN in order to access your personal settings and phone book there.
Page 137: Saving Personal Data
– when this feature has been enabled by your system administrator. In the communication server, your data is protected with a password. Your system administrator can save or copy your personal telephone data from a central location. This can be avoided by blocking central data saving.
Page 138: Blocking Central Data Saving
Customizing your telephone Saving personal data Blocking central data saving Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Security menu item. Confirm selection. Scroll to the Save data menu item. Confirm selection. Scroll to the Access to save data centrally Blocked menu item.
Page 139: Setting Up Vip Functions
You can set up special functions between telephones of your system, provided you have made the appropriate preparations. To do this, certain pre-settings on both the sending and the receiving telephone have to be the same. The following pages describe typical cases for the application of VIP functions. The sending telephone is called the "executive telephone"...
Page 140 Customizing your telephone Setting up VIP functions* Scroll to the entry for the secretary telephone. Confirm selection. Scroll to the Send to user menu item. Press the "Modify" softkey several times, if necessary, until the setting Announce&Ackn. is displayed. Confirm the setting by pressing the "Save" softkey.
Page 141 Scroll to the Entry from phone book or Entry from key assign. or Personal emergency call or Partner menu item. Confirm selection. Scroll to the entry for the executive telephone. Confirm selection. Scroll to the Receive from user menu item.
Page 142: Announcements From The Executive Telephone
Customizing your telephone Setting up VIP functions* Announcements from the executive telephone If the user has been granted authorization by the system administrator, he can program an "Announcement" function key. As a result, VIP announcements with reply can be made significantly faster.
Page 143 Setting up VIP functions* Scroll to the entry for the secretary telephone. Confirm selection. Scroll to the Send to user menu item. Press the "Modify" softkey several times, if necessary, until the setting with announc. is displayed. Confirm the setting by pressing the "Save" softkey.
Page 144 Scroll to the Entry from phone book or Entry from key assign. or Personal emergency callor Partner menu item. Confirm selection. Scroll to the entry for the executive telephone. Confirm selection. Scroll to the Receive from user menu item. key.
Page 145: Using The Vip Functions
Confirm the setting by pressing the "Save" softkey. Using the VIP functions Using the announcement or two-way intercom system: Press the relevant destination key for the secretary telephone or select the phone book entry. Press the S PEAKER automatically activated on the secretary telephone. The two parties can now speak to one another.
Page 146: Activating Handsfree Answer Back
Activating Handsfree Answer Back* Activating Handsfree Answer Back* You can set up your telephone so that calls are answered immediately. If you receive a call, you will hear only a short signal tone and your telephone's microphone and loudspeaker are activated immediately. This means that you can speak to the caller right away.
Page 147: Audio, Contrast And Language Settings
• You can also change any setting by pressing the numeric key of the desired setting, by pressing the arrow keys • To reset all audio settings to the default, press the "Default" softkey. key. Customizing your telephone or with the keys.
Page 148: Select Ringer Melody
Customizing your telephone Audio, contrast and language settings Select ringer melody You can assign various ringer melodies to various types of calls (internal calls, external calls, VIP, partner): Press the M key. Scroll to the Settings menu item. Confirm selection.
Page 149: Setting Contrast And Brightness
• You can also change any setting by pressing the numeric key (1–8) of the desired setting, by pressing the arrow keys • You can only adjust the brightness or contrast on your telephone. Customizing your telephone or with the...
Page 150: Selecting The Language For The Display
Scroll to the Switch language menu item. Confirm selection. Select the desired language for display texts, for example, English. Confirm the setting by pressing the "Save" softkey. Your telephone will reset itself. All display texts will now be in the selected language.
Page 151: Displaying The Function List In The Idle Display
Audio, contrast and language settings Displaying the function list in the idle display You can set your phone to show the function list instead of the telephone status in the idle display. Press the M key. Scroll to the Settings menu item.
Page 152: Activating Function Keys In Idle Status (Only 9630, 9640)
Customizing your telephone Audio, contrast and language settings Activating function keys in idle status (only 9630, 9640) In the idle display, various softkey functions are normally assigned to softkeys. You can configure the phone so that your programmed first function key level is activated by default (displayed inversely).
Page 153: Activating Csta Answer Call
Activating CSTA Answer Call* Activating CSTA Answer Call* If your telephone network and your PC network are linked together for CSTA (Computer Service Telephony Application) and the CSTA Answer Call function is activated, you can also answer calls on your PC. When the phone rings, click the icon for CSTA Answer Call on your PC monitor screen.
Page 154: Leaving A Hunt Group
Customizing your telephone Leaving a hunt group* Leaving a hunt group* If you are a member of a hunt group you can leave the hunt group temporarily. Calls will then be diverted to the next hunt group subscriber. Press the M key.
Page 155: Logging In To Automatic Call Distribution
Logging in to automatic call distribution* Logging in to automatic call distribution* Your system administrator must provide your telephone with a personal number (max. 5 digits) and a personal password (6 digits) for call center functions. You have to log on using the phone number and password.
Page 156: Viewing/Modifying User Data
Viewing/modifying user data Viewing/modifying user data The number you have set up is displayed in the "User administration" menu. You can also log out of the telephone, change your PIN or delete it completely. Log out user Press the M key.
Page 157: Changing The Pin
Enter the new PIN again to verify. Confirm the entry by pressing the "Save" softkey. The new setting is then saved. • This PIN is identical to the lock PIN that you can use to lock your phone Customizing your telephone ↑ 82).
Page 158: Deleting Your Pin
Customizing your telephone Viewing/modifying user data Deleting your PIN Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the User administration menu item. Confirm selection. Confirm the displayed number. Scroll to the Delete PIN menu item.
Page 159: Viewing/Changing Ip Settings
Your telephone has been released in order for your system administrator to be able to access your telephone and adjust certain settings via a Web browser on a PC. You can bar this access.
Page 160: Send Ping
Customizing your telephone Viewing/changing IP settings Send ping Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the IP settings menu item. Confirm selection. Scroll to the Send ping menu item. Confirm selection. Scroll to the network component whose accessibility you want to test, e.g.
Page 161: Barring The Telephone From Access Via The Browser
Viewing/changing IP settings Barring the telephone from access via the browser Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the IP settings menu item. Confirm selection. Scroll to the Security menu item. Confirm selection.
Page 162: Registering A Cti Application
Customizing your telephone Viewing/changing IP settings Registering a CTI application* To be able to control your telephone using a CTI application (e.g. Avaya Com4Tel), the CTI application must first be registered: Press the M key. Scroll to the Settings menu item.
Page 163: Setting 802.1X Registration Data
Scroll to the 802.1X ID menu item. Change the ID, if necessary. Scroll to the Password menu item. Enter old PIN. Scroll to the New password menu item. Enter the new PIN. Scroll to the Reenter password menu item. Re-enter the new PIN. Customizing your telephone...
Page 164 Customizing your telephone Viewing/changing IP settings Press the "Save" softkey. The new setting is then saved. • Your system administrator will give you the password. • In order to save a change in the 802.1X you must always change the password...
Page 165: Saving User Data
Scroll to the Save data menu item. Press the "Save" softkey. Your personal settings and your phone book will now be saved. • By default this feature is not enabled. If you have any questions please contact your system administrator. Customizing your telephone...
Page 166: Load User Data
Customizing your telephone Viewing/changing IP settings Load user data Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the IP settings menu item. Confirm selection. Scroll to the User data menu item. Confirm selection. Scroll to the Load data menu item.
Page 167: Recognition Of Partial Numbers
A list of partial numbers assigned to date opens. You can create, edit and delete entries as usual. • The local telephone number uses the number-name translation first, then the partial number list. • The first suitable partial number will be used for name translation.
Page 168: Creating New Partial Number Entries
Customizing your telephone Recognition of partial numbers Creating new partial number entries Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Display/Acoustics menu item. Confirm selection. Scroll to the Recogn. partial nos menu item.
Page 169: Editing Partial Number Entries
Scroll to the Display/Acoustics menu item. Confirm selection. Scroll to the Recogn. partial nos menu item. Confirm selection. Select a list entry. Confirm selection. You can change the number and name in the individual view. Press the "Save" softkey. Customizing your telephone...
Page 170: Deleting Partial Number Entries
Customizing your telephone Recognition of partial numbers Deleting partial number entries Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Display/Acoustics menu item. Confirm selection. Scroll to the Recogn. partial nos menu item. Confirm selection.
Page 171: Customizing The Call List
Scroll to the Settings menu item. Confirm selection. Scroll to the Show call list menu item. Confirm selection. Scroll to the desired entry, e.g. Internal calls. Confirm selection. Select the desired setting, for example: No. Confirm selection. key. Customizing your telephone...
Page 172: Add-On Equipment
Add-on equipment* Add-on equipment* Add-on equipment* Button module* ...173 Headset ...176 Setting the CTI application ...178...
Page 173: Button Module
Button module* Button module* The Avaya one-X™ Deskphone SBM24 Button Module has over 24 display keys that show the assigned functions. The display keys of the Button Module can be assigned to: • Partners • Abbreviated dialing destinations • Functions All keys and settings of the Button Module are treated by your phone just like the keys and settings set up on the phone.
Page 174: Display Keys With Partner Function
Add-on equipment* Button module* Display keys with partner function If you have assigned partners on your Button Module, calls to partners will be displayed and you can answer these calls. Display of partner statuses on the Button Module A partner is being called. You answered the call.
Page 175: Display Keys As Function Keys
The display keys of your Button Module can be assigned with functions, e.g. call diversion, pick-up or automatic callback. You can then used them as you use the function keys and softkeys of your telephone. You can assign functions to the Button Module's display keys yourself...
Page 176: Headset
Headset Headset You can use a headset if you want to use the telephone without using the handset. Ask your system administrator which Avaya headsets you can use and how to connect them to your phone. Operating corded headsets Calling someone Enter the desired number.
Page 177: Operating Cordless Headsets
• Second calls are not signaled in the headset. • The ringing tone on the telephone may not be set to "Off". Otherwise calls will not be signaled in your headset. • When "Automatic line seizure" has been set (IntelliStand): You immediately dial when you lift the headset from the cradle.
Page 178: Setting The Cti Application
The "TAPI" CTI application is set on your telephone as a default. Therefore, when you want to operate a TAPI application (e.g. Avaya Com4Tel), you do not need to change any other settings. However, if another CTI application has been connected,...
Page 179: Consulting The Manual As Required
Consulting the manual as required Consulting the manual as required Consulting the manual as required Function keys ... 180 Information in the idle display ... 183 Ringing and handset tones ... 185 Menu overview ... 187 Troubleshooting ... 192...
Page 180: Function Keys
Log out user* (PUM) This function key is used for logging out if you have logged onto another telephone in your system. In order to be able to use this function, it must be enabled in the communication server. Log in user* (PUM)
Page 181: Extended Partner Diversion
Pick-up You can use this to pick up calls from another telephone, whose number is shown in the display. Enter the relevant number and press the Pick-up key. If you have activated "Direct dial" you also have to press this key before pressing the first numeric key.
Page 182 Hunt group on/off* You can leave and join the hunt group. This function must be enabled by your system administrator. Lock You can protect your telephone against unauthorized use. telephone ( LANG Setting the language Set the language in which you want the display to appear.
Page 183: Information In The Idle Display
PUM user: 5595 Schneider You are logged in to another telephone and you can use it exactly like your own line. The number and name are given here are an example.
Page 184 Consulting the manual as required Information in the idle display Callback enabled You have initiated an automatic callback. Your telephone will ring as soon as the subscriber's line is free again. Call div. on busy to xxxx If you are on a call, all calls are diverted to another telephone.
Page 185: Ringing And Handset Tones
Ringing and handset tones Ringing and handset tones Tones for internal and external calls Tones in the handset Consulting the manual as required Normal ring tone for external calls You can deactivate this tone ( Normal ring tone for internal calls: You can deactivate this tone ( Alert tone...
Page 186: Call Melodies
Consulting the manual as required Ringing and handset tones Call melodies • Melody 1 • Melody 2 • T3D3 • Tivoli • Sabah • Springtime • Waterfall • Practice • Jumping • Infantryman...
Page 187: Menu Overview
The first three menu levels are shown. The menu structure shown here may differ from the actual menu structure on your telephone. Deviations from the menu overview shown here may arise due to the features used, the accessories in use and the assignment of the function keys.
Page 188: Appointments
Consulting the manual as required Menu overview Appointments Menu line in basic menu Timeframe Charges Menu line in basic menu Charges One menu level lower > Appointment data (only if appointment entered) Enter new > Time 00:00 appointment One menu level lower >...
Page 189: Lock
Time zones Settings Menu line in basic menu Settings Consulting the manual as required One menu level lower > Lock telephone Change PIN > Old PIN Automatic locking > On Lock at 00:00 One menu level lower > Current time zones...
Page 190 > Part of hunt group partner Partner CC user function CSTA Answer Call Security > Save data Set emergency numbers Relocate telephone CTI application > TAPI Other CTI CTI setting (only > Protocol appears if "Other CTI" has been set) Dialing procedure Info/Service >...
Page 191 Menu overview Consulting the manual as required Send ping Security User data VIP (PIN entry) > Receive VIP functions Send VIP functions Set VIP partner Display call list > Internal calls (if authorized) External calls Answering position Handsfree Answer > Off Back...
Page 192: Troubleshooting
It is possible that the function has not yet been activated by your system administrator. Telephone cuts off prematurely when programming No key has been pressed for approx. 60 seconds. This will terminate every programming procedure. You also terminate programming if you answer a call during the procedure.
Page 193 Possibly the "Extension" feature for the code dial destination was not enabled in the communication server. For more information, contact your system administrator. A call is shown in the display but your telephone does not ring Check whether the ringing tone is deactivated (in the Do not disturb menu).
Page 194 Consulting the manual as required Troubleshooting...
Page 195: Index
Activating key beep tones 130 Activating partner beep 95 Adding a participant via refer-back 47 Additional call 40, 41 Additional functions 11 Add-on equipment* 172 Announcements from the executive telephone 142 Appointment 79 Appointment message 80 Deactivating 81 Deleting 81 Menu 188...
Page 196 Answering for a partner 92 Diverting 52 Diverting all 52 Diverting from partner to partner 100 Diverting on busy 53 Diverting partner calls to your telephone 99 Diverting to partner 98 Diverting to voicemail 75 During a conversation 40 Forwarding 41...
Page 197 Index Adding a participant 42 Adding a participant via refer-back 43 Connecting participants to each other 44 Controller 45 Disconnecting participants 49 Ending 44 Speaking with just one conference participant 43 Connect 39 Connecting To which systems? 9 Consultation during a call (refer-back) 40 Consulting as required 179 CTI application, setting 178 Cut-in...
Page 198 External calls Delayed call diversion 53 External line code 29 Filtering 110 Follow me Activating at a different telephone 59 Deactivating at a different telephone 60 Deactivating on your own telephone 59 Preparing on your own telephone 59 Forward 39...
Page 199 Log out 133 Log out user 156 Logging in 25, 132 Logging in to automatic call distribution* 155 Logging on to the telephone 132 Logging out from the telephone 133 Lower case letters 22 Macro Call diversion and pick-up 120...
Page 200 Index Partner diversion 121 Setting up 120 Main phone book Dialing an entry 73 Saving an entry in the local phone book 74 Making calls As usual 28 Easily 24 Remotely via the system 34 With ease 61 With partners 86 Making several connections 39 Menu 19, 187 Message 75...
Page 201 Recognition of partial numbers 167 Redial list 66 Redialing Automatic 32 Reducing groups 106 Refer-back 40 in consultation 115 Registering CTI application* 162 Relocating with the telephone 136 Repairs 11 Repeatedly dialing a number 32 Requesting messages Requesting 75 Restricting partner signaling* 107...
Page 202 Setting up a connection for partners 109 Setting up and activating the double call destination* 54 Setting up own name 135 Setting up partner names 87 Setting up the secretary telephone 140, 144 Setting up VIP functions* 139 Settings 24, 189 Softkeys 20...
Page 203 Index Placement 11 Unlocking 83 Telephone systems for your telephone 9 Three-way conference 42 Time zones 131, 189 Tones for internal and external calls 185 Tones in the handset 185 Two-way intercom system 139 Unlocking 83 Upper case letters 22...
Page 204 02 8 · Edition 1.0 · Integral Enterprise · en (Germany) (International) infoservice@avaya.com Avaya avaya.de 0 800 266 - 10 00 0 800 266 - 12 19 +49 69 7505 - 28 33 +49 69 7505 - 5 28 33...

This manual is also suitable for:

9620 9630 9640

Avaya 9650 User Manual

Familiarizing Yourself with Your Telephone

Getting to Know Your Telephone

Telephoning as Usual

Making Calls with Ease

Telephoning with Partners

Customizing Your Telephone

Add-On Equipment

Consulting the Manual as Required

Quick Links

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Summary of Contents for Avaya 9650