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Summary of Contents for Avaya 9620
- Page 1 ™ Avaya one-X Deskphone Edition 9620 IP Telephone User Guide for University of North Dakota users 16-300699 Issue 5 February 2009 1 9620 User Guide...
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Page 3: Table Of Contents
Contents Chapter 1: Introduction to the 9620 IP Telephone..........5 Overview..........................5 Scrolling and Navigation.....................7 About Icons…........................8 Telephone Stand........................9 Chapter 2: Avaya Menu..................10 Options & Settings......................11 Setting Go To Phone Screen on Calling................11 Setting the Go To Phone Screen on ringing..............12 Changing the voice dialing setting..................12 Changing the voice dialing language................13... - Page 4 Adding an entry from the call log to your Contacts list............40 Removing an entry from the call log.................41 Clearing all entries from the call log..................41 Turning off call logging......................41 Chapter 15: Getting Your Messages..............42 Logging into your voicemail....................42 4 9620 User Guide...
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Page 5: Chapter 1: Introduction To The 9620 Ip Telephone
Not all functions and features described in this user guide may be available on your telephone. If you find that a function or feature is not available, please contact your system administrator. 5 9620 User Guide... - Page 6 The following table provides button/feature descriptions for the 9620 telephone. Name Description USB Port Insert a USB device (also called a memory stick, thumb drive, or flash drive) to transfer contacts between your phone and an external data source; see Using USB Flash Drives with your phone on page 36 for more information.
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Page 7: Scrolling And Navigation
Name Description Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network information. Home Press Home to configure options and settings, access the browser, log out, access your favorite contacts, or view network information. -
Page 8: About Icons
About Icons The icons in the following table indicate the state of a call, navigation choices, or the status of a team member whose presence you are tracking. 8 9620 User Guide... -
Page 9: Telephone Stand
If your phone is in the upright position, reverse the tab located below the switchhook in the top ear piece pocket (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out. 9 9620 User Guide... -
Page 10: Chapter 2: Avaya Menu
Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu... -
Page 11: Options & Settings
5. Press Select or OK. 6. Select Go To Phone Screen on Calling. 7. Press Change or OK or use the right or left navigation arrows to set the option to Yes or No. 8. Press Save. 11 9620 User Guide... -
Page 12: Setting The Go To Phone Screen On Ringing
4. Select Call Settings. 5. Press Select or OK. 6. Select Voice Dialing. 7. Press Change or OK to set the option to on or off. Voice-initiated dialing is set to on by default. 8. Press Save. 12 9620 User Guide... -
Page 13: Changing The Voice Dialing Language
2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Redial. 7. Press Change or OK to toggle between One Number and List. 8. Press Save. 13 9620 User Guide... -
Page 14: Configuring Call Timers
2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Visual Alerting. 7. Press Change or OK to turn Visual Alerting on or off. 8. Press Save. 14 9620 User Guide... -
Page 15: Setting The Audio Path
3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Pair Contacts to Calls. 7. Press Change or OK to change the setting to On or Off. 8. Press Save. 15 9620 User Guide... -
Page 16: Adjusting The Brightness Or Contrast Of The Display
2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Button Clicks. 7. Press Change or OK to turn sounds on or off. 8. Press Save. 16 9620 User Guide... -
Page 17: Turning Error Tones On Or Off
7. After selecting a pattern, press Play or OK to listen to it. 8. Repeat Steps 6 and 7 until you find the ring pattern you want. 9. Press Save to make it your ring pattern. 17 9620 User Guide... -
Page 18: Changing The Display Language
Press Clear to clear all text fields and start over. 11. Press Save or OK. 12. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default. -
Page 19: Setting Dialing Options
If your telephone does not display this option, your administrator has not made this feature available. 7. Press Change or OK to change the setting to On (Enabled) or Off (Disabled). When on-hook dialing is in effect, dialpad (edit dial) searches are not available. 8. Press Save. 19 9620 User Guide... -
Page 20: Chapter 3: Features Menu
The green LED next to the Feature button indicates if the feature is currently on or off. If the light is on, the feature is on. The red LED next to the Feature button blinks while the feature label is displayed on the screen. 20 9620 User Guide... -
Page 21: Calling A Person From The Directory
The cell phone number is programmed by your system administrator. 1. From the Phone screen, scroll right to access the Features menu. 2. Select EC 500. 3. Press OK to turn simultaneous ringing on or off. 21 9620 User Guide... -
Page 22: Chapter 4: Answering A Call
• To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes. 22 9620 User Guide... -
Page 23: Chapter 5: Making A Call
13 for information on redial settings. 2. If you are working with a redial list, scroll to the number you want to call and press Call or OK. Your system administrator can disable Redial functionality. 23 9620 User Guide... -
Page 24: Using Voice Dialing
• If none of the matches represent the contact/number you want, press Retry and repeat the voice-initiated dialing command from Step 3. • Press Cancel to exit voice dialing and return to the main contacts screen. 24 9620 User Guide... -
Page 25: Making A Call Using Edit Dialing
2. Select the person or number you want to call. 3. Press the Call softkey or the OK button. Depending on administration, returning a Missed Call may result in that Call Log entry being deleted when the calls goes through. 25 9620 User Guide... -
Page 26: Chapter 6: Muting A Call
When the call is muted, the Mute button light is on and the top line displays the Mute icon. 1. Press Mute during a call so that the other person cannot hear you. 2. Press Mute again to unmute the call. 26 9620 User Guide... -
Page 27: Chapter 7: Putting A Call On Hold
A hold timer may display when you put a call on hold. For more information, see Configuring call timers on page 14. 4. Press Resume or the line button of the held call to retrieve the call. 27 9620 User Guide... -
Page 28: Chapter 8: Transferring A Call
Call Log list. 4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call. Otherwise, press Complete or OK to transfer the call. 28 9620 User Guide... -
Page 29: Chapter 9: Forwarding Calls
4. Enter the number to which you want to forward your calls. After you enter the forwarding number, you hear a confirmation tone. 5. Press Select or OK to turn the call forwarding feature off if it is already on. 29 9620 User Guide... -
Page 30: Chapter 10: Conference Calls
2. Press Conf, or Add if you are already in a conference. 3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join to add the person to the conference call. 30 9620 User Guide... -
Page 31: Putting A Conference Call On Hold
Dropping a person from a conference call This feature is not available on all systems. 1. From the Phone screen, select your active call. 2. Press More then Details. 3. Select the person you want to drop. 4. Press Drop. 31 9620 User Guide... -
Page 32: Chapter 11: Bridged Calls
1. Select the bridged line you want to use. 2. Press OK to get a dial tone. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. 32 9620 User Guide... -
Page 33: Chapter 12: Contacts
Selecting Details is the only way to dial a second or third number for a contact. 4. Press the appropriate softkey to call or edit this contact, delete this contact, or return to the Contacts screen. 33 9620 User Guide... -
Page 34: Adding A New Contact
6. Select the next field. 7. Select the type of number entered (general,work, mobile, home). 8. If you have another number for this contact, scroll down and repeat 34 9620 User Guide... -
Page 35: Editing A Contact
5. Use the dialpad and softkeys to make changes to the contact information. 6. Press Save or OK. Deleting a contact 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete . 4. Press Delete to confirm or Cancel to cancel. 35 9620 User Guide... -
Page 36: Chapter 13: Using Usb Flash Drives With Your Phone
Note: The 9620L IP Telephone does not have a USB interface. Avaya offers a PC application called Avaya one-X ™ Deskphone USB Companion to help set up your USB device/phone options. Your administrator has certain setup responsibilities and can then help you determine which options are available to you and how to use the tool to set them up. -
Page 37: Adding Contacts From An External File To Your Contacts List
Contacts list to your USB device, which automatically creates a properly formatted file. Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the telephone uses. -
Page 38: Copying Your Contacts List To A Usb Flash Drive
4. Press OK to access the contacts list on your USB flash drive. Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device, and not your “regular” telephone contacts list. 38 9620 User Guide... -
Page 39: Using Pictures From Your Usb Device As A Screensaver
Your administrator can also disable this feature, in which case the ”My Pictures” option will not appear on the Avaya Menu. In addition to the features described in the Using USB Flash Drives with your phone on page 40 the Avaya one-X ™... -
Page 40: Chapter 14: Call Log
Adding an entry from the call log to your Contacts list 1. Press Call Log. 2. Select the number you want to add to your Contacts list. 3. Press +Contact. 4. Edit the name and telephone number, if necessary. 5. Press Save. 40 9620 User Guide... -
Page 41: Removing An Entry From The Call Log
6. Select the type of call logging you want to turn off. To turn logging of bridged lines on or off, select Log Bridged Calls and press Change or OK. 7. Press Change or OK to turn call logging on or off. 8. Press Save. 41 9620 User Guide... -
Page 42: Chapter 15: Getting Your Messages
Your messages are an administered function. Contact your system administrator with any questions. Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system. 42 9620 User Guide...