Chapter 3: Making A Call; Making An Emergency Call - Avaya one-X Deskphone SIP 9620 User Manual

Chapter 3: Making a call

About this task
If you are not on a call, simply dial the number you want to call. If your dialing option is set to "editable"
you can edit the number as you enter it, then call it using softkeys; see
page 41 for information. Use the Phone screen to view and manage calls. Press Phone to view the main
Phone screen at any time. When the Phone screen is displayed, press Phone to move to the top of the
call appearance list.
Procedure
1. Lift the handset, press Speaker or Headset if applicable, or select an available line and press
OK.
2. Dial the number you want to call.

Making an emergency call

About this task
You do not have to be logged in to make an emergency call. If emergency calling was set up
by your system administrator, the Phone screen has an Emergency softkey to immediately
connect you with a preset emergency services number.
When the EMERG softkey is pressed, the phone dials the default emergency number stored
in PHNEMERGNUM. parameter of the settings file.
Your system administrator can configure the PHNMOREEMERGNUMS parameter in the
settings file for your extension with ten additional emergency numbers. If a user dials any one
of the specified emergency numbers, the deskphone will handle the call as an emergency call
even if the telephone is in the locked or unregistered state.
Avaya recommends that for phones connected to SES, only one emergency number should
be defined. For use with third-party gateways, refer the relevant Application Notes for
necessary provisioning to enable the configuration.
Important:
During telephone failover (switching between telephone system servers during a system
failure) the Emergency softkey may not be available until your telephone is connected with
an alternate server, usually within several seconds.
®
Avaya one-X Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide
Making a call using edit dialing
March 2012
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