Possible Problems - Toshiba B-EX4T2 SERIES Owner's Manual

5. TROUBLESHOOTING

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems
The printer will not
turn on.
The media will not
feed.
Pressing the [FEED]
key in the initial state
results in an error.
Nothing is printed on
the media.
The printed image is
blurred.
The cutter does not
cut.
The Strip Module
does not remove
labels from the
backing paper.
Causes
1. The Power Cord is disconnected.
2. The AC outlet is not functioning
correctly.
3. The fuse has blown, or the circuit
breaker has tripped.
1. The media is not loaded properly.
2. The printer is in an error condition.
A feed was attempted contrary to the
following default conditions.
Sensor type: Feed gap sensor
Printing method: Thermal transfer
Media pitch: 76.2 mm
1. The media is not loaded properly.
2. The ribbon is not loaded properly.
3. The print head is not installed
properly.
4. The combination of the ribbon and
media is not correct.
1. The combination of the ribbon and
media is not correct.
2. The Print Head is not clean.
1. The Cutter Cover is not attached
properly.
2. The media is jammed in the Cutter. 2. Remove the jammed paper.
3. The cutter blade is dirty.
Label stock is too thin or the glue is
too sticky.
1. Plug in the Power Cord.
2. Test with a power cord from
another electrical appliance.
3. Check the fuse or circuit breaker.
1. Load the media properly.
⇒ Section 2.3.1.
2. Solve the error in the message
display. (See Section 5.1 for more
detail.)
Change the print condition by using
the printer driver or a print command
so that it corresponds to your printing
conditions. Clear the error state by
pressing the [RESTART] key.
1. Load the media properly.
⇒ Section 2.3.1.
2. Load the ribbon properly.
⇒ Section 2.3.2.
3. Install the print head properly and
close the Print Head Block.
4. Select an appropriate ribbon for
the media type being used.
1. Select an appropriate ribbon for
the media type being used.
2. Clean the print head using the
Print Head Cleaner or a cotton
swab slightly moistened with ethyl
alcohol.
1. Attach the Cutter Cover properly.
⇒ Section 4.1.3.
3. Clean the cutter blade.
⇒ Section 4.1.3.
1. Refer to Section 7.1 Media and
change the label.
2. Set the Pre Peel function to ON.
⇒Section 2.6.2.
E5- 4
ENGLISH VERSION EO1-33094
5.2 Possible Problems
Solutions