Possible Problems - Toshiba B-SX6T Series Owner's Manual

5. TROUBLESHOOTING
5.1 Error Messages (Cont.)
Error Messages
RFID ERROR
SYNTAX ERROR
POWER FAILURE
LOW BATTERY
Other error messages

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems
The printer will not
turn on.
The media is not fed.
Pressing the [FEED]
key in the initial state
results in an error.
Problems/Cause
The printer cannot communicate with the
RFID module.
While the printer is in the Download
mode for upgrading the firmware, it
receives an improper command, for
example, a Issue Command.
A momentary power failure has occurred. Check the power source which supplies
The voltage of the Real Time Clock
Battery is 1.9V or less.
A hardware or software problem may
have occurred.
Causes
1. The Power Cord is disconnected.
2. The AC outlet is not functioning
correctly.
3. The fuse has blown, or the circuit
breaker has tripped.
1. The media is not loaded properly.
2. The printer is in an error condition.
A feed or an issue was attempted not on
the following default conditions.
Sensor type: Feed gap sensor
Printing method: Thermal transfer
Media pitch: 76.2 mm
Turn the printer off, and then on again.
Turn the printer off, and then on again.
power to the printer. If the rating is not
correct, or if the printer shares the same
power outlet with other electrical
appliances that consume large amounts of
power, change the outlet.
Hold down the [RESTART] key until
"<1>RESET" is displayed. If you would
like to keep using the same battery even
after "LOW BATTERY" error occurs, set
the Low battery check function to OFF, and
set the date and time to the real time. As
long as the power is on, the Real Time
Clock will function.
⇒ Section 2.8.6
However, once the power is turned off, the
date and time will be reset.
Call a TOSHIBA TEC authorised service
representative for replacement of the
battery.
Turn the printer off and then on. If this
does not solve the problem, turn off the
printer again, and call a TOSHIBA TEC
authorised service representative.
1. Plug in the Power Cord.
2. Test with a power cord from another
3. Check the fuse or breaker.
1. Load the media properly.
⇒ Section 2.4.
2. Solve the error in the message display.
Change the print condition by using the
printer driver or a print command so that
it corresponds to your printing conditions.
Then, clear the error state by pressing the
[RESTART] key.
E5- 3
ENGLISH VERSION EO1-33056
5.2 Possible Problems
Solutions
Solutions
electric appliance.
(See Section 5.1 for more detail.)