Possible Problems - Toshiba SX4T - TEC B B/W Direct Thermal Owner's Manual

5. TROUBLESHOOTING
5.1 Error Messages (Cont.)
Error Messages
FORMAT ERROR
FLASH CARD FULL
EEPROM ERROR
RFID WRITE ERROR
RFID ERROR
SYNTAX ERROR
INPUT PASSWORD
PASSWORD INVALID
Please Power OFF
Other error messages

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems
The printer will not
turn on.
The media is not fed.
Pressing the [FEED]
key in the initial state
results in an error.
Nothing is printed on
the media.
Problems/Cause
An error has occurred in formatting the
flash ROM.
Saving failed because of an insufficient
capacity of the flash ROM.
Data cannot be read from/written to a
backup EEPROM properly.
The printer did not succeed in writing
data onto an RFID tag after having
retried for a specified times.
The printer cannot communicate with
the RFID module.
While the printer is in the Download
mode for upgrading the firmware, it
receives an improper command, for
example, a Issue Command.
The printer is waiting for a password to
be entered.
A wrong password was entered
consecutively for three times.
A hardware or software problem may
have occurred.
Causes
1. The Power Cord is disconnected.
2. The AC outlet is not functioning
correctly.
3. The fuse has blown, or the circuit
breaker has tripped.
1. The media is not loaded properly.
2. The printer is in an error condition.
A feed or an issue was attempted not on
the following default conditions.
Sensor type: Feed gap sensor
Printing method: Thermal transfer
Media pitch: 76.2 mm
1. The media is not loaded properly.
2. The ribbon is not loaded properly.
3. The print head is not installed
properly.
4. The ribbon and media are not
matched.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Press the [RESTART] key.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Please inquire of the system administrator.
Please inquire of the system administrator.
Turn the printer off and then on. If this
does not solve the problem, turn off the
printer again, and call a TOSHIBA TEC
authorised service representative.
1. Plug in the Power Cord.
2. Test with a power cord from another
3. Check the fuse or breaker.
1. Load the media properly.
⇒ Section 2.4.
2. Solve the error in the message display.
Change the print condition by using the
printer driver or a print command so that
it corresponds to your printing conditions.
Then, clear the error state by pressing the
[RESTART] key.
1. Load the media properly.
⇒ Section 2.4.
2. Load the ribbon properly.
⇒ Section 2.5.
3. Install the print head properly. Close
4. Select an appropriate ribbon for the
E5- 3
ENGLISH VERSION EO1-33058
5.2 Possible Problems
Solutions
Solutions
electric appliance.
(See Section 5.1 for more detail.)
the Print Head Block.
media type being used.