Possible Problems - Toshiba B-492L Owner's Manual

5. TROUBLESHOOTING
5.1 Error Messages (Cont.)
Error Messages
NO RIBBON ****
EXCESS HEAD TEMP
HEAD ERROR
COVER OPEN ****
PINCH OPEN ****
PEEL OPEN ****
GUIDE OPEN ****
Other error messages

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems
The printer will not
turn on.
The media is not fed.
Nothing is printed on
the media.
The printed image is
blurred.
Problems/Cause
The ribbon has run out.
The print head has overheated.
There is a problem with the Print Head.
Media feed or print operation is
attempted with the top cover opened.
Media feed or print operation is
attempted with the pinch roller raised.
Media feed or print operation is
attempted with the strip pinch roller unit
opened.
Media feed or print operation is
attempted with the media guide plate
removed.
A hardware or software problem may
have occurred.
Causes
1. The AC Power Cord or DC Power
Cord is disconnected.
2. The AC outlet is not functioning
correctly.
3. The fuse has blown, or the circuit
breaker has tripped.
1. The media is not loaded properly.
2. The printer is in an error condition.
1. The media is not loaded properly.
2. The ribbon is not loaded properly.
3. A print head is not installed properly.
4. The ribbon and media are not
matched.
1. The ribbon and media are not
matched.
2. The Print Head is not clean.
Load a new ribbon. Then press the
[RESTART] key.
Turn off the printer, and allow it to cool
down (for about 3 minutes). If this does
not solve the problem, call a TOSHIBA
TEC authorized service representative.
Replace the Print Head. Then press the
[RESTART] key.
Close the top cover, then press the
[RESTART] key.
Set the pinch roller, then press the
[RESTART] key.
Close the strip pinch roller unit, then press
the [RESTART] key.
Set the media guide plate, then press the
[RESTART] key.
Turn the printer off and then on. If this
does not solve the problem, turn off the
printer again, and call a TOSHIBA TEC
authorized service representative.
1. Plug in the AC Power Cord or DC
2. Make sure that the power is supplied
3. Check the fuse or breaker.
1. Load the media properly.
2. Solve the error in the Message
1. Load the media properly.
2. Load the ribbon properly.
3. Install the Print Head properly. Close
4. Select an appropriate ribbon for the
1. Select an appropriate ribbon for the
2. Clean the print head using a Print
5- 2
5.2 Possible Problems
Solutions
Solutions
Power Cord.
using another electric appliance.
Display. (See Section 5.1 for more
detail.)
the Print Head Block.
media type being used.
media type being used.
Head Cleaner.
EO1-33032