Toshiba B-EX4T2 SERIES Owner's Manual page 98

5. TROUBLESHOOTING
5.1 Error Messages (Cont.)
Error Messages
SYSTEM ERROR
MEMORY WRITE ERR.
FORMAT ERROR
MEMORY FULL
EEPROM ERROR
RFID WRITE ERROR
RFID ERROR
LOW BATTERY
SYNTAX ERROR
PASSWORD INVALID
Please Power OFF
Other error messages
Problems/Cause
1. The printer is used in a location
where it is subject to noise or
there are power cords from other
electrical appliances near the
printer or interface cables.
2. The Power Cord of the printer is
not grounded.
3. The printer shares the same
power source with any other
electrical appliances.
4. An application software used on
your host computer has an error
or malfunction.
An error has occurred in writing to
the flash ROM/USB memory.
An error has occurred in formatting
the flash ROM/USB memory.
Saving failed because of insufficient
storage space in the flash ROM/USB
memory.
Data cannot be read-from or written-
to a backup EEPROM properly.
The printer did not succeed in writing
data onto an RFID tag after retrying
the specified number of times.
The printer cannot communicate with
the RFID module.
The voltage of the Real Time Clock
Battery is low.
While the printer is in the Download
mode for upgrading the firmware, it
receives an improper command, for
example, an Issue Command.
A wrong password was entered
three consecutive times.
A hardware or software problem may
have occurred.
1. Keep the printer and the interface
cables away from the source of
noise
2. Ground the Power Cord.
3. Provide an exclusive power source
for the printer.
4. Confirm the host computer
operates properly.
Turn the printer off, and then on
again.
Turn the printer off, and then on
again.
Turn the printer off, and then on
again.
Turn the printer off, and then on
again.
Press the [RESTART] key.
Turn the printer off, and then on
again.
If you wish to keep using the same
battery even after "LOW BATTERY"
error occurs, turn off the printer and
start it in the system mode, set the
date and time for the RTC and reset
the printer. As long as the power is
on the date and time will be correct.
Call a TOSHIBA TEC authorised
service representative to replace the
battery.
Turn the printer off, and then on
again.
Please consult the system
administrator.
Turn the printer off and then on. If this
does not solve the problem, turn off
the printer, and call a TOSHIBA TEC
authorised service representative.
E5- 3
ENGLISH VERSION EO1-33094
5.1 Error Messages
Solutions