Toshiba B-EX4T2 SERIES Owner's Manual page 97

5. TROUBLESHOOTING
5.1 Error Messages (Cont.)
Error Messages
CUTTER ERROR
(Only when the cutter
module is installed on
the printer.)
NO PAPER
RIBBON ERROR
NO RIBBON
REWIND FULL
EXCESS HEAD TEMP
HEAD ERROR
POWER FAILURE
Problems/Cause
1. The media is jammed in the
cutter.
2. The Cutter Cover is not attached
properly.
1. The media has run out.
2. The media is not loaded properly.
3. The media sensor position has
not been adjusted properly.
4. Media sensor has not been
properly calibrated for the media
being used.
5. The media is slack.
1. The ribbon is not fed properly.
2. The ribbon is not loaded.
3. The ribbon sensor has a problem. 3. Turn off the printer and call a
The ribbon has run out.
The Built-in Rewinder Unit is full.
The Print Head has overheated.
There is a problem with the Print
Head.
A momentary power failure has
occurred.
1. Remove the jammed media. Press
the [RESTART] key. If this does
not solve the problem, turn off the
printer, and call a TOSHIBA TEC
authorised service representative.
⇒ Section 4.1.3.
2. Attach the Cutter Cover properly.
1. Load new media. Press the
[RESTART] key.
⇒ Section 2.3.1.
2. Reload the media correctly. Press
the [RESTART] key.
⇒ Section 2.3.1.
3. Adjust the sensor position. Press
the [RESTART] key.
⇒ Section 2.3.1.
4. Refer to Section 2.10 to set the
threshold. If this does not solve
the problem, turn off the printer,
and call a TOSHIBA TEC
authorised service representative.
5. Take up any slack in the media.
1. Remove the ribbon and check the
status of the ribbon. Replace the
ribbon if necessary. If the problem
is not solved, turn off the printer,
and call a TOSHIBA TEC
authorised service representative.
2. Load a ribbon.
⇒ Section 2.3.2
TOSHIBA TEC authorised service
representative.
Load a new ribbon. Press the
[RESTART] key.
⇒ Section 2.3.2.
Remove the backing paper from the
Built-In Rewinder Unit. Press the
[RESTART] key.
Turn off the printer and allow it to cool
down for about 3 minutes. If this does
not solve the problem call a TOSHIBA
TEC authorised service
representative.
Replace the Print Head.
Check that the power source, which
supplies power to the printer, is the
correct rating. If the printer shares the
same power outlet with other electrical
appliances that consume large
amounts of power, use a different
outlet.
E5- 2
ENGLISH VERSION EO1-33094
5.1 Error Messages
Solutions