Cisco 7975G Software Manual page 143

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-2 Status Messages on the Cisco Unified IP Phone 7975G (continued)
Message
Load Auth Failed
Load ID incorrect
Load rejected HC
Load Server is invalid
No CTL installed
No default router
Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)
OL-15790-01
Description
The phone could not load a configuration file.
Load ID of the software file is of the wrong
type.
The application that was downloaded is not
compatible with the phone's hardware.
Indicates an invalid TFTP server IP address or
name in the Load Server option.
A certificate trust list (CTL) file is not installed
in the phone.
DHCP or static configuration did not specify a
default router.
Possible Explanation and Action
Check that:
A good version of the configuration file
•
exists on the applicable server.
The phone load file being downloaded has
•
not been altered or renamed.
The phone load type is compatible; for
•
example, you cannot place a DEV load
configuration file on a REL-signed phone.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager,
choose Device > Phone). Verify that the load ID
is entered correctly.
Occurs if you were attempting to install a
version of software on this phone that did not
support hardware changes on this newer phone.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager,
choose Device > Phone). Re-enter the load
displayed on the phone. See the
Versions Screen" section on page 7-11
the phone setting.
The Load Server setting is not valid. The Load
Server specifies a TFTP server IP address or
name from which the phone firmware can be
retrieved for upgrades on the phones.
Check the Load Server entry (from
Cisco Unified Communications Manager
Administration choose Device > Phone).
Occurs if security is not configured or, if
security is configured, because the CTL file
does not exist on the TFTP server.
For more information, refer to Cisco
Unified Communications Manager Security
Guide.
• If the phone has a static IP address, verify
that the default router has been configured.
See the "Network Configuration Menu"
section on page 4-5 section for details.
If you are using DHCP, the DHCP server
•
has not provided a default router. Check the
DHCP server configuration.
Status Menu
"Firmware
to verify
7-7