Konica Minolta bizhub 362 User Manual page 271

8
Problem
The data was re-
ceived, but the image
cannot be viewed.
Transmission from a
terminal or reception
to a computer cannot
be interrupted.
The message "Failed
to connect to ma-
chine" appears.
8-8
Cause
IP Scanner has not started up.
An application that allows im-
ages to be viewed is not in-
stalled, or the application is
installed, but is not linked to
images.
An error occurred while the
image was converted by IP
Scanner or the file was not
created correctly.
It takes some time to interrupt
the operation.
The machine has not been
turned on.
The device IP address entered
in IP Scanner is incorrect.
The TCP/IP setting for the
computer is incorrect.
Use of TCP/IP from this ma-
chine has been prohibited.
The computer is not connect-
ed to a network.
The LAN cable is not connect-
ed.
Although SSL settings are en-
abled, no certificate is in-
stalled.
Although SSL settings are en-
abled, a version of Internet Ex-
plorer that is earlier than 5.0 is
used.
Although SSL settings are en-
abled, the encryption level for
Internet Explorer is less than
56 bits.
A Security Alert message ap-
pears.
Troubleshooting
Remedy
Start up IP Scanner, check for new
transmissions, and then replace the re-
ceived data file with the image file.
Install the viewing application.
Link the file to a viewing application
that allows you to view TIFF and PDF
files.
That file is unusable.
Exit ImageReceiver, and then send the
scan again.
If the image resolution is high, reduce
the resolution or decrease the number
of pages before scanning.
Wait until the operation is interrupted.
To interrupt the operation quickly, exit
ImageReceiver. However, data already
received at the computer but not yet
processed with IP Scanner will be de-
leted.
Turn on the machine.
Correct the IP address.
Check the network settings on the
computer.
Check with the administrator of the
machine.
Check the network connections for the
computer.
Check that the LAN cable is correctly
connected.
Install a certificated. For details, refer
to the User's Guide [Network Scanner
Operations].
Use Internet Explorer 5.0 or later.
Obtain the encryption pack from the
Microsoft Web site and install it.
Install a certificate.
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