Answering Calls That Are Ringing On Another Extension Using Call Pickup; How To Pick Up Calls Within Your Group - Cisco 7960G User Manual

Chapter 3 Redirecting Calls on Your Phone
Answering Calls that are Ringing on Another
Extension Using Call Pickup
Note

How to Pick Up Calls Within Your Group

Step 1
Step 2
Step 3
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Answering Calls that are Ringing on Another Extension Using Call Pickup

You can answer an incoming call that is ringing on an extension other than your
own by using the call pickup feature. This feature allows you to answer the call
on your phone.
There are two types of call pickup available on the Cisco IP Phone, as described
in these topics:
How to Pick Up Calls Within Your Group, page 3-5
•
How to Pick Up Calls Outside of Your Group, page 3-6
•
Call pickup and group call pickup are optional features configured by your system
administrator; your phone does not support these features by default.
Call pickup allows you to pick up incoming calls within your own group. A
"group" is any consolidation of Cisco IP Phone extensions, as defined by your
system administrator. For example, your group might contain coworkers in
neighboring offices or cubes.
Activate call pickup so that an incoming call delivered to another extension in
your group rings on your extension.
Procedure
Press any available line button on your Cisco IP Phone.
Press the PickUp softkey. The call now rings on your phone.
Answer the incoming call.
Cisco IP Phone 7960G and 7940G User Guide
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