Logging Protocols Messages - Cisco TelePresence 7010 Help Manual

Logs

Logging protocols messages

The Protocols log page records the messages received by or transmitted from the TelePresence Server for
a variety of protocols.
Protocols logging is disabled by default because the volume of messages affects performance, but
Customer Support may ask you to enable it to assist in troubleshooting.
If you wish to start logging protocols messages:
1. Select which protocols you wish to log.
2. Click Enable protocols logging to start recording these protocol messages.
3. Perform the tests required to reproduce the issue you are trying to resolve.
4. Click Download as XML to get the log as an XML file to send to support.
When you are satisfied that the issue is resolved, you should click Disable protocols logging and then
Clear log to avoid impacting the performance of the unit in future.
Field Description
Current Enabled or Disabled. Disabled by default.
status
Messages Count of messages logged.
logged
Protocol BFCP
n
filters
H.323
n
SIP
n
XCCP
n
Check the boxes for the protocol messages you want to capture. These are capture filters, not
display filters; when you uncheck a protocol and then enable protocols logging, the TelePresence
Server does not capture any messages for the unchecked protocols.
You cannot change which protocols are logged while logging is enabled. If you want to change the
capture filters, disable logging, change the checkboxes, then enable logging again.
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