Working With The Event Logs - Cisco TelePresence 7010 Help Manual

Logs

Working with the event logs

If you are experiencing complex issues that require advanced troubleshooting, you may need to collect
information from the TelePresence Server logs. Typically, you will be working with customer support who
can help you obtain these logs.
Event log
The TelePresence Server stores the 2000 most recently captured messages generated by its sub-systems.
It displays these on the Event log
information, and occasionally Warnings or Errors may be shown in the Event log.
Customer support can interpret logged messages and their significance for you if you are experiencing a
specific problem with the operation or performance of your TelePresence Server.
You can:
Click the column headers to sort the events.
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Click the page numbers to jump through the displayed log in steps of 100 events.
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Download all the system logs in a single zip file: click Download system logs.
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Download the event log as text: go to
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Change the parameters of the display to limit the information to your area of interest
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display filter).
Change the level of detail collected in the traces by editing the
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Note: Only modify the event capture filter if instructed to do so by customer support. Modifying these
settings can impair the performance of your TelePresence Server.
Send the event log to one or more syslog servers on the network for storage or analysis. The servers are
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defined in the Logs > Syslog
Empty the log by clicking Clear event log.
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Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0)
page (Logs > Event log). In general these messages are provided for
Logs > Event log
page.
and click Download event log.
Logs > Event capture filter
(Logs > Event
page.
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