Network Statistics Screen - Cisco 7940G Administration Manual

Chapter 6 Viewing Status, Statistics, and Firmware Information on the Cisco Unified IP Phone
Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)
Message Description
TFTP server not The specified TFTP server could not be found
authorized in the phone's CTL.
TFTP timeout TFTP server did not respond.

Network Statistics Screen

The Network Statistics screen displays information about the phone and network performance.
explains components of text messages that might appear in this screen.
To display the Network Statistics screen, follow these steps:
Procedure
Press the Settings button.
Step 1
Select Status.
Step 2
Select Network Statistics.
Step 3
To exit the Network Statistics screen, press the Exit softkey.
Table 6-2
Message Component
Rcv
Xmt Frames
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP)
OL-15499-01
Network Statistics Message Components
Description
Number of packets received by the phone
Number of packets transmitted by the phone
Possible Explanation and Action
The DHCP server is not configured properly and
•
is not serving the correct TFTP server address. In
this case, update the TFTP server configuration
to specify the correct TFTP server.
• If the phone is using a static IP address, the
phone may be configured with the wrong TFTP
server address. In this case, enter the correct
TFTP server address in the Network
Configuration menu on the phone.
If the TFTP server address is correct, there may
•
be a problem with the CTL file. In this case, run
the CTL client and update the CTL file, making
sure that the proper TFTP servers are included in
this file.
Network is busy—The errors should resolve
•
themselves when the network load reduces.
No network connectivity between the TFTP
•
server and the phone—Verify the network
connections.
TFTP server is down—Check configuration of
•
TFTP server.
Network Statistics Screen
Table 6-2
6-5