Where To Go For More Troubleshooting Information; Cleaning The Cisco Unified Ip Phone - Cisco 7940G Administration Manual

Chapter 7 Troubleshooting and Maintenance
If you enter an invalid key sequence, the buttons will stop flashing immediately and the phone will
continue with its normal startup process. The phone will not reset.
If you enter this key sequence correctly, the phone displays this prompt:
Keep network cfg? 1 = yes 2 = no
To maintain existing network configuration settings for the phone when the phone resets, press 1. To
Step 4
reset network configuration settings when the phone resets, press 2.
If you press another key or do not respond to this prompt within 60 seconds, the will continue with its
normal startup process and will not reset.
Otherwise, the phone goes through the factory reset process.

Where to Go for More Troubleshooting Information

If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com
web sites can provide you with more tips. Choose from the sites available for your access level.
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Cleaning the Cisco Unified IP Phone

To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD
screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics,
liquids and powders can damage the components and cause failures.
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP)
OL-15499-01
Cisco Unified IP Phone Troubleshooting Resources:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_
support_series_home.html
Cisco Unified Products and Services (Technical Support and Documentation):
http://www.cisco.com/web/psa/products/index.html
Where to Go for More Troubleshooting Information
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