Cisco 7940G Administration Manual page 73

Chapter 6 Viewing Status, Statistics, and Firmware Information on the Cisco Unified IP Phone
Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)
Message Description
DHCP timeout DHCP server did not respond.
DNS timeout DNS server did not respond.
DNS unknown host DNS could not resolve the name of the TFTP
server or Cisco Unified Communications
Manager.
Duplicate IP Another device is using the IP address assigned
to the phone.
Error update locale One or more localization files could not be
found in the TFTPPath directory or were not
valid. The locale was not changed.
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP)
OL-15499-01
Possible Explanation and Action
Network is busy—The errors should resolve
•
themselves when the network load reduces.
No network connectivity between the DHCP
•
server and the phone—Verify the network
connections.
• DHCP server is down—Check configuration of
DHCP server.
Errors persist—Consider assigning a static IP
•
address. See the "Network Configuration Menu"
section on page 4-4 for details on assigning a
static IP address.
Network is busy—The errors should resolve
•
themselves when the network load reduces.
No network connectivity between the DNS
•
server and the phone—Verify the network
connections.
DNS server is down—Check configuration of
•
DNS server.
Verify that the host names of the TFTP server or
•
Cisco Unified Communications Manager are
configured properly in DNS.
• Consider using IP addresses rather than host
names.
• If the phone has a static IP address, verify that
you have not assigned a duplicate IP address. See
the "Network Configuration Menu" section on
page 4-4 section for details
If you are using DHCP, check the DHCP server
•
configuration.
From Cisco Unified Operating System
Administration, check that the following files are
located within the subdirectories in TFTP File
Management.
• Located in subdirectory with same name as
network locale:
– tones.xml
• Located in subdirectory with same name as user
locale:
– glyphs.xml
– dictionary.xml
kate.xml
–
Status Messages Screen
6-3