Advanced Troubleshooting Chart - Avaya 4602 Administrator's Manual

Troubleshooting

Advanced Troubleshooting Chart

Problem/Symptom
The telephone displays:
No Service
The telephone displays:
Duplicate IP Address
Problems downloading a
configuration file or other files.
Speed dialing using the telephone
keypad does not work.
34 4602 SIP Telephone SIP Release 1.2 Administrator's Guide
Suggested Solution
The phone is unable to register with the Registrar
server. Verify that the proper SipName and SipPwd
are specified for registration. Also check that the
server is operating.
The phone has been given an IP address that
is already in use. If you are using a
manually-configured IP address, use the Setup
local command to choose a free IP address.
Closely observe the error message on the telephone
display when the phone starts up for hints as to the
problem's cause. The problem may be due to an
improperly named configuration file (see
Configuration Files), an improperly specified server
address, an unreachable server, an error in
configuration of the files on the HTTP server, or an
error in the AppName, BootName, or Include value
that was specified.
You have inadvertently enabled the HotLine feature,
which disables speed dialing. Avaya does not
support the HotLine feature. To correct, you must set
the HotLine parameter value to 0 (zero).
Using