Basic Troubleshooting Chart - Avaya 4610SW User Manual

Telephone Management and Troubleshooting

Basic Troubleshooting Chart

Problem/Symptom
Phone does not activate after
connecting it the first time.
Phone does not activate after a
power interruption.
Phone worked earlier but does
not currently seem to work.
Speaker does not operate.
Phone does not ring.
Display shows an error/
informational message.
76 4610SW IP Telephone User Guide
Suggested Solution
Unless your System Administrator has already initialized
your telephone, you might experience a delay of several
minutes before it becomes operational. Upon plug-in, your
telephone immediately begins downloading its operational
software, its IP Address, and any special features
programmed by your System Administrator from the
server to which it is connected. Report any delay of more
than 10 minutes to your System Administrator.
Allow a few minutes for re-initialization after unplugging,
powering down the phone, server problems, or other
power interruption causes.
Contact your System Administrator.
Ask your System Administrator if your Speaker was
disabled.
Use the Up/Down Volume keys to set your ringer volume
to a higher level.
From another phone, place a call to your extension to test
this suggested solution.
Most messages involve server/phone interaction.
If you are on a call and the display suddenly shows
"Discovering...," the network connection between the
telephone and the call server was interrupted, but your call
stayed connected. The telephone automatically starts to
re-register with the call server, but until re-registration
succeeds, you do not have access to switch features and
functionality such as Transfer, or to administered Feature
buttons.
If you cannot resolve the problem based on the message
received, contact your System Administrator for resolution.
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