Chapter 5: Troubleshooting; Introduction; Basic Troubleshooting Chart - Avaya 4602 User Manual

Chapter 5: Troubleshooting

Introduction

This section describes some simple troubleshooting procedures. If you experience a problem
that is not covered here, contact your System Administrator.

Basic Troubleshooting Chart

Problem/Symptom
Phone does not activate when it is
plugged in and nothing appears on
the display.
Phone has information on the
display, but does not respond to
button pushes.
Display shows an error or
informational message.
Audio quality is poor on both the
handset and speaker. You might
hear clipped, garbled, or severely
delayed speech.
The phone's display shows
Registration Failed.
No audio from the handset, but the
speaker works properly.
Suggested Solution
The set may not be receiving power.
Ensure that the Ethernet cable is
plugged into the jack labeled
that the power source is plugged into a
working outlet.
Try restarting the phone by unplugging
the Ethernet cable plugged into the jack
labeled and re-plugging the cable.
Write down the message or messages
that appear and contact your System
Administrator.
Various potential network problems
might be causing this problem.
Provide your System Administrator with
information about when this happened
and how long it lasted.
You might be entering an incorrect login
name or password. Verify the proper
login and password you can use with
your System Administrator.
Double-check that the handset is
properly plugged into the phone. Try
swapping a handset from a similar
phone to determine if the handset or
cord is defective.
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