Chapter 4: Troubleshooting; Introduction; Basic Troubleshooting Chart - Avaya 4602 Administrator's Manual

Chapter 4: Troubleshooting

Introduction

This chapter provides basic and advanced troubleshooting procedures.

Basic Troubleshooting Chart

Problem/Symptom
Phone does not activate when it is plugged in
and nothing appears on the display.
Phone has information on the display, but
does not respond to button presses.
Display shows an error or informational
message.
Audio quality is poor on both the handset and
speaker. You may hear clipped, garbled, or
severely delayed speech.
No audio from the handset, but speaker
works okay.
The Web interface doesn't work or works
intermittently.
Suggested Solution
The set may not be receiving power. Double
check that the Ethernet cable is plugged into
the jack labeled
source is plugged into a working outlet.
Try restarting the phone by unplugging the
Ethernet cable plugged into the jack labeled
and then plugging it back in.
This could indicate a network problem.
Contact the network administrator.
Various potential network problems may be
causing this problem.
Contact the network administrator. Swap out
the phone to ensure it is not defective.
Check that the handset is properly plugged
into the phone. Try swapping a handset from
a similar phone to see if the handset or cord is
defective.
Try bypassing the proxy server, using the
Bypassing an Internet Proxy
Chapter 3: Managing the Telephone Manually
or Using the Web Interface.
The phone's IP address may also have
changed since you last accessed the Web
interface. Use Determining the IP Address
ensure that you are using the proper address
to connect to the Web interface.
Issue 1.2 January 2005
and that the power
procedure in
to
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