Basic Troubleshooting Chart - Avaya 4602 User Manual

Basic Troubleshooting Chart

Problem/Symptom
Telephone does not
activate after
connecting it the first
time
Telephone does not
activate after a power
interruption
Telephone worked
earlier but does not
currently seem to work
Speaker does not
operate
Telephone does not ring
Display shows an error/
informational message
Suggested Solution
Unless your System Administrator has already initialized your
telephone, you might experience a delay of several minutes before
the telephone becomes operational. On plug-in, your telephone
immediately starts downloading the following from the server to
which the telephone is connected:
operational software,
●
an IP Address, and
●
any special features programmed by your System
●
Administrator.
Report any delay of more than 10 minutes to your System
Administrator.
Allow a few minutes for reinitialization after unplugging, resetting
the telephone, server problems, or other power interruption
causes.
Contact your System Administrator.
Ask your System Administrator if your Speaker was disabled.
Use the Up/Down Volume keys to set your ringer volume to a
higher level.
From another telephone, place a call to your extension to test this
suggested solution.
Most messages involve server/telephone interaction.
If you cannot resolve the problem based on the message received,
contact your System Administrator for resolution.
Basic Troubleshooting Chart
1 of 2
Issue 2.2 January 2006 27