Basic Troubleshooting Chart - Avaya 4601 User Manual

Telephone Management and Troubleshooting

Basic Troubleshooting Chart

Problem/Symptom
Phone does not activate after
connecting it the first time
Phone does not activate after a
power interruption
Phone worked earlier but does
not currently seem to work
Audio quality is poor,
specifically, you hear an echo
while using a handset or static,
sudden silences (gaps in
speech), clipped or garbled
speech, etc.
No dial tone
Suggested Solution
Unless your System Administrator has
already initialized your telephone, you may
experience a delay of several minutes before
it becomes operational. Upon plug-in, your
telephone immediately begins downloading
its operational software, its IP address and
any special features programmed by your
System Administrator from the server to
which it is connected. Report any delay of
more than 8-10 minutes to your System
Administrator.
Allow a few minutes for re-initialization after
unplugging, powering down the phone,
server problems or other power interruption
causes.
If both Message indicator LEDs are flashing,
the telephone is not registered. Follow the
procedure for ''Registering the Phone'' on
page 18.
Contact your System Administrator.
Various potential network problems may be
causing the problem.
Contact your LAN Administrator with as
complete a description of the problem as
possible.
Make sure both the handset and line cords
into the phone are securely connected.
If both Message indicator LEDs are flashing,
the telephone is not registered, and cannot
be used yet to make calls. Follow the
procedure for ''Registering the Phone'' on
page 18.
See your System Administrator if the above
steps do not produce the desired result.
Issue 1.8 March 2004
Basic Troubleshooting Chart
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