Delivery Procedures - Husqvarna Rider ProFlex 18 Workshop Manual

For Husqvarna Parts Call 606-678-9623 or 606-561-4983
DELIVERY AND DEALER SERVICE

Delivery Procedures

To our dealers
A well performed pre delivery service is the first
step towards an active after-sales market.
An active after-sales market benefits everyone:
• The customer will be satisfied with their
machine. They know where to turn in order to
get help if problems arise.
• You gain a regular customer, who recommends
you and your company to other prospective
customers.
• In this way, together we build our brand, and
assume joint responsibility for our products
and our customers.
Be thorough with the paper work.
Fill in the guarantee and delivery documents etc.
and ensure that the customer gets the right
operator's manual for their machine.
Organise a customer register so that in the future,
you can see which machine the customer owns, as
well as the appropriate serial numbers. The
register is of benefit when you order spare parts
and during future marketing activities.
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In conjunction with the delivery, you shall also give
the customer the information required to handle
and maintain their machine in a safe manner.
Remember in particular to inform the customer
about:
• Safety regulations.
• Manoeuvre controls.
• Checking oil levels. Topping up oil and the
type of oil required.
• First oil change after the running in period.
• The need and benefit of following the service
schedule and leaving the machine for regular
service.
• Which fuel is to be used.
• Mowing tips to attain good results. Application
areas for mulching.
• The accessories available for the customer's
type of machine.
• Guarantee rules.
• Your company and whom the customer should
approach if problems arise.