Dish Network 500 Instructions Manual page 130

Appendix B
Page 126
I Y N A
F OU EED SSISTANCE
1. Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase
and either your customer account number, the receiver conditional access number, or the
receiver model number ready. Display the Important System Information menu to find
these numbers.
2. A Customer Service Representative will assist you.
3. If the Representative determines you should return any equipment, you will be directed to
call a Return Authorization representative. Before shipping any equipment, you must talk
to a Return Authorization representative and must obtain a Return Authorization (RA)
number.
4. You will be given the appropriate address for which to return your equipment. Whether
under warranty or not, you will be responsible for the cost of shipping back the defective
equipment. For faster service, see the Advance Exchange
5. Returned equipment must be packaged properly, using either the original shipping materi-
als or the packaging in which the replacement equipment is shipped. Include a copy of the
Bill of Sale. Any items returned without a copy of the Proof of Purchase will be consid-
ered out of warranty. Follow the instructions given to you by the Customer Service Repre-
sentative.
6. Write the RA number in large, clearly visible characters on the outside of the shipping
box that you use to return the equipment. To avoid confusion and misunderstandings,
shipments without an RA number clearly visible on the outside of the box will be returned
to you at your expense.
A E
DVANCE XCHANGE
The Advance Exchange Program allows you to have replacement equipment shipped
immediately to you (depending upon where you live, it could take three to five business days).
Along with replacement equipment, you will receive a prepaid shipping label and instructions
on how to return the defective equipment. The shipping charge, for receiving replacement
equipment and returning the defective equipment, is a one-time fee based on EchoStar's
competitive bulk shipping rates (additional charges may apply outside of the continental US).
This fee will be charged to your billing account or your valid credit card. If you do not ship the
defective equipment to EchoStar within ten days after receiving the replacement, your billing
account or credit card will be charged the market price of the replacement. If you return the
defective equipment after ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will
be charged the standard repair fee for the replacement. If damage to the defective equipment is
found, which EchoStar in its sole discretion determines has voided the warranty, or makes the
equipment unrepairable, billing account or credit card will be charged the market price of the
replacement.
P R E
OST ECEIPT XCHANGE
You may choose to ship the equipment to us at your cost. To provide faster service, upon
receipt of your equipment you will be shipped a replacement. Your original equipment will not
be available for return.
The equipment you return will be checked to verify whether it is covered under this warranty.
If the defective equipment is covered under this warranty, it will be replaced and shipped back
to you at no additional cost (additional charges may apply outside of the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will
be charged the standard repair fee for the replacement. If damage to the defective equipment is
found, which EchoStar in its sole discretion determines has voided the warranty, or makes the
equipment unrepairable, your billing account or credit card will be charged the market price of
the replacement.
A W
CCESSORY ARRANTY
An accessory is any DISH Network branded equipment, displaying the DISH Network logo,
excluding the receiver, cables and hookups, and non-mechanical components. A one-year
warranty becomes effective upon the activation of the DISH system or date of purchase, if
bought separately. A proof of purchase is required to verify the purchase date. If an accessory
has an expired warranty, no exchange will be issued. You may purchase replacement
accessories from DISH Network or your local retailer.
P
ROGRAM
P
ROGRAM
Program below.