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To subscribe to programming, or for assistance with installing or using the system, go to mydish.com/chat or call Customer Service at 1-800-333-DISH (3474) 196098...
Contents Important Safety Instructions ........... iii Chapter 1: Introduction ............. 1 Welcome to DISH™ ..............1 Overview .................1 If You Need Assistance ............2 Quick Start Guide ..............2 About Satellite Television ............3 Satellite Signal Quality ............4 Chapter 2: Parts of the System.......... 5 Front Panel ................5...
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Contents Appendix................73 Limited Warranty ................. 73 What the Warranty Covers ............73 What the Warranty Does Not Cover ........... 73 If You Need Assistance ............... 74 Residential Customer Agreement ..........74 FCC Compliance ................ 82 Index................... 85 Page ii...
Important Safety Instructions Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use the apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
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Increase the separation between the equipment. • Connect the equipment into an outlet on a circuit different from that to which the DISH receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides...
Thank you for choosing DISH. You are about to experience the excitement and convenience of Direct Broadcast Satellite (DBS) service, which delivers the very best in picture and sound quality. DISH consistently provides state-of-the-art, satellite-delivered products and services—with high performance, ease of operation, and a wide variety of entertainment options.
Go to our website at mydish.com. • Press MENU on your remote control and then select Customer Support • Call the Customer Service Center at 1-800-333-DISH (3474). You can also call the Customer Service number for information on professional installation. UICK TART...
This type of orbit enables the satellite to stay aligned over one place on the surface of the Earth. Once the satellite dish is aimed at the satellite, the dish does not have to move to follow it.
Your service will return after the weather condition has passed. Aiming the satellite dish to get the strongest signal during installation helps prevent rain and snow from interrupting the signal.
Chapter 2 Parts of the System RONT ANEL Infrared Sensor/Blaster Receives IR signals from the remote control and sends IR signals to DVD/VCR (if programmed) ANEL Tip: Using cable labels makes it easy to tell which cables connect to the right receiver ports.
If you lose or damage the remote control, you will not be fully able to control the receiver. If this happens, call the Customer Service Center at 1-800-333- DISH (3474) to order a replacement. Note: This remote control shown in this guide is for example only. The remote that came with the receiver may look slightly different.
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View TV Retrieve information Exit out of any about the system menu/guide and return to viewing live TV Number Buttons Enter a channel DISH number or navigate Explore interactive through menus TV services Format/Star Search/Pound Backspace while using Display Search screen...
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Chapter 2 Parts of the System TV M SING THE EMOTE ONTROL IN To use the features as described in this section, make sure you are in TV mode by pressing the TV Mode button. Power & TV Power Press this Left button turns the TV on/off button for TV Right button turns the TV on/off...
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Remote Control DVD M SING THE EMOTE ONTROL IN To use the features as described in this section, make sure you are in DVD mode by pressing the DVD Mode button. You can use this mode to operate your VCR or BD player instead of a DVD player. Power &...
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Chapter 2 Parts of the System HANGING THE EMOTE ONTROL DDRESS The remote control and receiver can operate on any one of 16 addresses; however, they must both be on the same address for the remote to control the receiver. This section explains how to change the address in both devices. : Do not change the address of the remote unless absolutely necessary Note because the remote cannot control the receiver if the two devices have different...
Control Other Devices with the Remote ECOVER UTTON Follow these instructions if you accidentally change the channel or video input on your TV and have a snowy, blue, or black screen. When you press the RECOVER button as described below, the remote control sends commands to your TV to change channels or video inputs to try to get you back to watching satellite programming.
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Chapter 2 Parts of the System IMITED You can program your remote control in Limited Mode to keep from accidentally changing the channel on your TV or VCR. When you use the remote to control your TV in Limited Mode, you are only able to use the POWER, MUTE, and VOLUME buttons.
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Control Other Devices with the Remote Enabling SAT Auto-Tune Note: SAT Auto-Tune is enabled by default; however, after enabling SAT Auto-Tune, the channel must be set (see Setting SAT Auto-Tune Channel on page 12). If you disable the SAT Auto-Tune Channel and decide that you want to use this feature, you must enable the feature and then set the channel.
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Chapter 2 Parts of the System 6. If you want to program See Limited Mode on page 12 for Limited Mode, press 1. If not more information. skip to step 7. 7. Press the POUND (#) button. If you entered the code correctly, the If you are programming a TV/ mode button flashes three times.
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Control Other Devices with the Remote 4. Press the POWER button. This puts your remote in the scan mode. 5. Press the either the UP or As you press the UP or DOWN DOWN ARROW button ARROW button, the remote is repeatedly until the device trying each code in the memory to turns off.
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ECOND ECEIVER IN If you have another DISH receiver installed, you can use this remote control in AUX mode to operate your second receiver. AUX mode uses only IR signals, so the line of sight from the remote to the second receiver must be unobstructed.
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Control Other Devices with the Remote OWER UTTON Press the blank POWER button to turn the tuner or amplifier ON or OFF. ELECT UTTON This SELECT button works as the Input Select button for a tuner or amplifier. RROW UTTONS Use UP/DOWN ARROW buttons to change channels on the tuner or amplifier.
Chapter 2 Parts of the System 5. Press the POUND (#) button. The AUX mode button backlight blinks three times. To switch back to TV volume control, do the following: 1. Press and hold the TV mode button for three seconds, then release it. 2.
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Menus ROGRAM UIDE The Program Guide lists the available channels and programs. It also has a one-quarter screen video window option that shows the last program you were viewing. HEME ATEGORIES The Theme Categories menu allows you to choose programs based on their content.
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Chapter 2 Parts of the System YSTEM OCKS The System Locks menu allows you to set and use locks. YSTEM ETUP The System Setup menu provides several features that help you set up and maintain the system. IMERS The Timers Menu allows you to set up the receiver to tune in a future “event,” that is, a program.
YSTEM These instructions explain how to make basic connections between your satellite TV receiver, dish, TV, and DVD/VCR. If you’d like to connect other equipment, such as an amplifier, review the Back Panel section on page 5 and the user guide that came with the equipment.
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7. Program the remote to control the TV (and VCR) as described on page 11. screen is not displayed on the TV, press MENU-6-1-1 on 8. If the Point Dish the remote control. 9. Select . When an attention screen displays, select...
Chapter 3 Using the System HANGING HANNELS There are three ways to change channels while watching a program: • Press the remote control UP or DOWN ARROW button to get to the desired channel. • Use the remote control number pad buttons to enter the desired channel number.
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Chapter 3 Using the System IGHLIGHTING A PTION To highlight a menu option, use the remote control ARROW buttons to Tip: To quickly go move the on-screen highlight to the menu option. When you do this, the to any menu option appears lighter than the other options.
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Using the Menus When you highlight a choice in a single choice list, it looks like this. In this example, the Spanish option is highlighted. When you highlight a choice in a multiple choice Channels list, it looks like this. In this example, the LIFE - GSN - 116 option is highlighted.
Chapter 3 Using the System SING THE ROGRAM UIDE The on-screen Program Guide provides a complete listing of the available Tip: The channel channels and programs. You can use the Program Guide to change channels, you select may to see what programs are scheduled, and to purchase pay-per-view display one of programs.
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Using the Program Guide PENING THE ROGRAM UIDE There are two ways to open the Program Guide: • Press the GUIDE button. • Press the MENU button and then select the Program Guide option. ELECTING A ROGRAM IN THE ROGRAM UIDE 1.
Chapter 3 Using the System SING THE ROGRAM ANNER The Program Banner provides information about the program you are watching. The receiver displays the Program Banner for a few seconds at the top of the TV screen every time you change the channel or press the remote control VIEW button.
Ordering Pay-Per-View Programs 2. Change the channel: • Enter the channel number for the program that you want, using the NUMBER PAD buttons. • Press the UP or DOWN ARROW button to display the channel that you want. 3. Press the RIGHT ARROW button to display the next program.
Chapter 3 Using the System SING HEMES HEMES You can list and choose programs by the theme of their contents (for example, just movies or just sports). You can then quickly list programs based on that theme, and choose the program you want. 1.
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Using Search • Use the remote control number pad to enter the letters in the Name box. Numbers 2 through 9 have telephone-style numbers written above them. To enter an , for example, press 4 twice because H is the second letter listed above the 4 on the NUMBER PAD. For example, if you are searching for NCIS, enter the first few letters in the title as follows: Press...
Chapter 3 Using the System DishHOME Interactive TV Applications Press the DISH button on your remote control to use the DishHOME Interactive Applications. You can order channels, check the news and weather, and even play games. SING AVORITES ISTS Tip: Favorite lists...
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Using Favorites Lists 3. Select the list that you want to create or change. 4. Select the option. Modify List At any time you can select the option to remove all Note: Clear List channels from the current list. This does not apply to the All Chan and All Sub.
Chapter 3 Using the System 4. Select the option to open the virtual keyboard. Edit List Name Tip: If you try to make an empty Favorites Lists active, the receiver displays an Error message. You must add at least one channel to this Favorites List before you can...
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Using Timers VENT IMER REQUENCIES —Applies to a one-time program. If the program time changes, this Once timer operates at the new time. The receiver deletes this timer when the timer operates. —Applies to a program that is scheduled for Monday through Mon.-Fri.
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Chapter 3 Using the System ETTING P AN UTOMATIC VENT IMER Tip: You may start any timer one minute early. But if you set back-to- back event timers and the second one starts early, the first one will end early. An event timer cannot start early for a pay-per-view...
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Using Timers 6. Select a channel: • Highlight a channel using the UP or DOWN ARROW button. Then, press the SELECT button. • Enter a channel number using the number buttons. 7. Select the option. The receiver displays the Set Date/Time Set Day/ menu.
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Chapter 3 Using the System 3. If you want to start the timer one minute early, select the Start 1 min. ption. early o 4. Select the option. VERLAPPING VENT IMERS If you try to create event timers for overlapping programs, the receiver displays a menu with the dates and times of both programs.
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Using Timers The receiver displays the menu. Event Timer Management 3. Select the event timer that you want to edit. A check mark appears in Tip: Remember the box next to the event timer. Select the Edit option. that editing an automatic event timer converts the 4.
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Chapter 3 Using the System ELETING AN VENT IMER 1. Press the MENU button. 2. Select the option. Timers The receiver displays the menu. Event Timer Management 3. Select an event timer that you want to delete. A check mark appears in the box next to the event timer.
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Using Timers OCKS LACKED ROGRAMS VENT IMERS You must enter the receiver password before you can create an automatic event timer for a locked program, and you must order a pay-per-view program before you can create a timer for it. You can create a manual event timer for a locked program without entering the password.
Chapter 3 Using the System 6. Set the code for the VCR using one of the following: • Enter the first 3-digit code number from the table using the NUMBER PAD buttons. • Highlight each digit of the first VCR code, and then press the UP or DOWN ARROW button until you reach the correct number and then press SELECT.
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Using Locks If you enter the correct password, you can access the locked item or open menu. System Locks If you exit a locked item or close the menu, you must enter System Locks the password again to access the item or open the menu again. If you forget your password, you will need to call the Customer Service Center.
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Chapter 3 Using the System REATING OR HANGING ATING ONTENT OCKS Please be aware of the following: The locks use the codes that the original program providers assigned to the programs. The actual content of the programs may differ from their assigned ratings. No rating system can guarantee that all objectionable material is screened out.
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Using Locks PG—Parental Guidance Suggested. Some Material May Not Be A PG-rated motion picture should be Suitable For Children. investigated by parents before they let their younger children attend. The PG rating indicates, in the view of the Rating Board, that parents may consider some material unsuitable for their children, and parents should make that decision.
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Chapter 3 Using the System An NC-17 rated motion NC-17—No One 17 and Under Admitted. picture is one that, in the view of the Rating Board, most parents would consider patently too adult for their children 17 and under. No children will be admitted.
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Using Locks itself may call for parental guidance and/or the program may contain one or more of the following: some suggestive dialogue (D), infrequent coarse language (L), some sexual situations (S), or moderate violence (V). This program contains some TV-14—Parents Strongly Cautioned. material that many parents would find unsuitable for children under 14 years of age.
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Chapter 3 Using the System REATING OR HANGING HANNEL OCKS : You can lock any channel, including pay-per-view channels. Note 1. Press the MENU button. 2. Select the option. Locks 3. If the receiver is locked, enter the password using the number pad buttons.
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Using Locks Memorize your password. From now on, you must enter this password to lock or unlock the receiver. 6. Select the option. Enter the password again. NLOCKING THE ECEIVER If you unlock the receiver, leave the locks unchanged and then lock the receiver again, the same locks will be in effect as before.
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Chapter 3 Using the System NLOCKING THE ECEIVER RONT ANEL ONTROL UTTONS To unlock the receiver front panel buttons, you must use the remote control. 1. Press the MENU button. 2. Select the option. Locks 3. If the receiver is locked, enter the password using the NUMBER PAD buttons.
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Using Locks IDING DULT OR OCKED HANNELS This keeps the Program Guide, Themes lists, and the Browse Banner from displaying adult channels or locked channels. It keeps anyone from choosing such channels by using the UP or DOWN ARROW buttons or the remote control NUMBER PAD buttons.
Chapter 3 Using the System 5. Select the option. Change Password 6. Enter the current password using the number pad buttons. As soon as you enter the fourth digit of the password, the receiver highlights the option. 7. Press the SELECT button. 8.
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Using Caller ID You can select to eliminate the message. If you do nothing, it will disappear after 20 seconds. If you are in a menu when a call comes in, you will see a different Caller ID popup screen. Incoming call: Name: DOE JOHN Phone: 303-555-1234...
Chapter 3 Using the System HANGING ROGRAM ANGUAGES Tip: You can choose an alter- You may be able to change the language of some programs. An alternate nate language (if language may not be available for all programs. Some programs, such as available) but this movies, show at the start whether an alternate language is available.
Setting System Upgrades ETTING YSTEM PGRADES Your receiver includes a feature that allows you to have upgrades occur automatically. If you would like to confirm each upgrade, you may also have the receiver notify you before taking any downloads. 1. Press the button.
Even though these tools are quite helpful, it is recommended that you only use them when on the phone with a DISH representative. ESETTING...
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Check Switch store. Service Representatives. You may be asked to display these screens when you call DISH. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative. 1. Press MENU.
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Chapter 3 Using the System OTES Page 58...
7. Check for anything that might be blocking the satellite signal (for example, tree branches, snow, etc.). 8. For more information, call the Customer Service Center at 1-800-333-DISH (3474), or see mydish.com. : Before calling the Customer Service Center, make sure you have your Note phone number and either your customer account number, the receiver conditional access number, or the receiver model number.
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Make sure that the satellite dish has a clear line of sight to the be other interference. satellite. Check whether branches or leaves have grown into the line of sight.
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Or, the receiver may are tight and dry (for outdoor cables). have temporarily lost the signal. Make sure that the satellite dish has a clear line of sight to the satellite. Check whether branches or leaves have grown into the line of sight.
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Chapter 4 Reference Message Number Possible Reason What to Do You may not have connected the Connect the receiver to an active telephone line. receiver to an active telephone line. Make sure that the telephone line to which you connect the receiver Or, the telephone line may be is working properly.
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(for outdoor cables). Make sure that the satellite dish has a clear line of sight to the satellite. Check whether branches or leaves have grown into the line of sight.
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Unlock the receiver for the Program Guide locked, the Guide hides adult to display adult channels. channels. Do the Check Switch procedure (see the installation instructions If your setup includes a multi-dish for details). switch, you may need to do the Check Switch procedure. SING...
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Troubleshooting Tables HANGING HANNELS What Is Possible Reason What to Do Happening You enter a desired You may have made a mistake Carefully retry entering the channel number you want. channel number. The entering the channel number, or the Press the remote control Recall button to return to the previous channel changes, but the channel number you entered may be channel number.
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The receiver cannot connect Maybe the receiver is connected to a Install a DSL filter between the receiver and the telephone wall jack. to DISH. DSL (Digital Subscriber Line) phone line. You pick up the telephone to The receiver was calling the Customer Hang up, and then pick up the telephone again to get a dial tone.
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Troubleshooting Tables SING VENT IMERS What Is Happening Possible Reason What to Do You try to set up an event You must enter the password before To be able to set up an event timer for the program, first enter the timer and the receiver you can create an event timer for a password.
Chapter 4 Reference EVICE ODES These tables contain the manufacturer codes for programming the remote to control your TV, a VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device.
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Troubleshooting Tables TV/VCR C OMBO ODES DVD Players Codes Tuner/ Codes Amplifier Program the remote control Konka 637, 638, 753 Denon 647, 674, 759, 760, 762, 807, mode and then in Koss 809, 814, 835 mode. Magnavox Fisher Memorex General Electric TV/VCR TV Codes VCR Codes...
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Chapter 4 Reference DVD/VCR C OMBO ODES Programming for TV/VCR/DVD Combo combination equipment Codes mode to control Program the remote control in DVD functions and TV mode using the TV code, mode to control the VCR. In then in DVD mode using the mode, press 1 before DVD code, and then the VCR entering the DVD/VCR code.
: “Parts” means items included in this package, which may include the satellite Note dish assembly, receiver, LNBF, remote control, or dish mounting hardware. It does not include other parts purchased separately. What the Warranty Does Not Cover •...
To view this Residential Customer Agreement in Spanish, please visit dish.com or call us at 800-333-DISH (3474) and we will send you a copy. Para ver este acuerdo en español por favor visite dish.com o llame all 1- 800-333-DISH (3474) y le enviaremos una copia.
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Services and/or equipment from DISH Network (each, a “Package Plan Agreement”): (i) “you” and “your” refer to you, the DISH Network subscriber; and (ii) "DISH Network", “DISH”, "we," "us" or “our” refer to DISH Network L.L.C. (formerly known as EchoStar Satellite L.L.C.) or, where applicable under the particular circumstances, third party billing agents.
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Agreement. If your Services are disconnected for non-payment or any other reason, DISH Network may require that you pay, and you agree to pay, before we reconnect your Services, all past due charges, a deposit equal to a minimum of one month of service charges, and all outstanding balances accrued through the date of such disconnection.
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Not all receivers with a Smart Card slot require a Smart Card for proper authorization. Smart Cards remain the property of DISH Network at all times and must be returned to us upon our request. Smart Cards are not transferable.
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DISH Network receiver(s), or any part thereof. Such software is licensed, not sold, to you for use only under the terms and conditions of this license, and DISH Network, its licensors and its suppliers reserve all rights not expressly granted to you.
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DISH Network with your social security number. Under the Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any credit reporting agency.
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In addition to any amounts due for your Services and any other amounts due under this Agreement or any applicable Package Plan Agreement, you agree to pay the fees listed in the table below (“Fees”) if and when applicable. DISH may change these Fees, increase or decrease these Fees, or impose additional Fees at any time upon notice to you.
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(unless you are receiving Services pursuant to a Pre-Pay Promotion). Returned Payment Fee $10.00 You make an EFT or check payment to DISH Network and it is subsequently returned. Shipping and Handling $15.00 DISH Network delivers hardware to you via regular delivery.
If trouble is experienced with this equipment, for repair or warranty information, please contact DISH at 1-800-333-DISH (3474). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Refer to Troubleshooting in Chapter 4 for a detailed description of recommended customer actions. If none of the remedies on the previous page stops the radio interference, you should contact a licensed radio/ television technician, your satellite dealer, or call the Customer Service Center at 1-800-333-DISH (3474), for assistance.
Index TV/DVD Combo Amplifier Volume Control TV/VCR Combo Audio TV/VCR/DVD Combo Changing Program Languages TV/VCR/Tuner Combo Automatic Event Timer AUX mode Diagnostics Second Receiver Disable SAT Auto-Tune Channel DishHOME Displaying Program Information Using the Browse Banner Back Panel, Receiver Using the Program Banner Banner, Browse DVD Player Codes Banner, Program...
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Pay Per View Programs Locks Locking Pay Per View Programs Accessing a Locked Item or Opening the Locks Menu Pay-Per-View Programs Point Dish Changing the Receiver Password Problems and Solutions Tables Creating or Changing Channel Locks Using the Remote Control...
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Using the Telephone for Voice/Data/FAX Device Codes, Check the Troubleshooting Tools Device Codes, Scan for Diagnostics Limited Mode Point Dish and Check Switch Recover Button Resetting Your Receiver SAT Auto-Tune Tuner/Amplifier Codes SAT Mode Turn Caller ID On and Off...
Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the System Info - One screen by pressing SYS INFO on your remote control (see Ordering Your Program Packages).
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